$100 comp for 9 hour delay - epic fail
Dec 3, 2018, 11:15 pm
#16
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
Dec 4, 2018, 9:15 am
#19
Join Date: Apr 2017
Programs: AS 100k, DL PM, New Sagaya
Posts: 1,288
In March my family received $400 x 4 for voluntarily being bumped from LIH—PDX redeye and taking a direct daytime flight 12 hours later. Just as another point to compare with. They can and do give out more.
Dec 4, 2018, 9:48 am
#20
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,421
Dec 4, 2018, 10:01 am
#21
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,453
I think that's right. UA has big issues but they do a good job with GS. Alaska doesn't seem to pay much attention to the hvf.
Dec 4, 2018, 10:16 am
#22
Join Date: Sep 2011
Location: SFO
Programs: AS, UA, WN, IHG Diamond Elite, Hyatt Globalist, Hilton Gold, CET 7*
Posts: 3,293
What's interesting about AS is that they're clearly trying to emulate the big 3, but doing so in an extremely negative fashion i.e. devaluing MP, ridiculous pricing from Saver to Main regardless of flight length, AL pass policies, shoddy IT/Upgrade Processing, etc. For years they coasted along on the goodwill of their fantastic customer service and empowered employees, but that seems to have diminished quite a bit and consequently, we're now seeing compensation levels start to rise.
Dec 4, 2018, 10:37 am
#23
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
Should also point out that AS’ typical compensation is a restricted discount code that unless the fine print has changed recently a) doesn’t have any residual value, b) can’t be used for First Class (even for problems on paid First tickets), c) can’t be combined with other service recovery discount codes or any other discount codes such as the companion fare, & d) must be used by the named recipient.
Dec 4, 2018, 10:53 am
#24
Join Date: Apr 2017
Programs: AS 100k, DL PM, New Sagaya
Posts: 1,288
Should also point out that AS’ typical compensation is a restricted discount code that unless the fine print has changed recently a) doesn’t have any residual value, b) can’t be used for First Class (even for problems on paid First tickets), c) can’t be combined with other service recovery discount codes or any other discount codes such as the companion fare, & d) must be used by the named recipient.
Dec 4, 2018, 10:56 am
#25
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
Yes, the VDB certs are different from the service recovery discount codes. I don’t know why service recovery isn’t handled by those type of certificates. Actually, I can imagine why they aren’t.
Dec 4, 2018, 2:15 pm
#28
Join Date: Oct 2007
Location: Bay Area
Programs: UA 1K, AA Plat, WN A-list, AS MVP 75K, Hilton Diamond, Marriott Titanium
Posts: 380
UA just gave me $250 (+ hotel voucher) for an overnight stay in STL. I'm not even sure they had to do that, inbound flight diverted to IND due to a Tornado Warning and the crew ran out of hours.
$100 is lame, AS gave that to my son and I for <3 hours delay SJC-JFK due to WX/ATC.
$100 is lame, AS gave that to my son and I for <3 hours delay SJC-JFK due to WX/ATC.
Dec 4, 2018, 3:30 pm
#29
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,809
A six hour delay with B6 on a paid Mint ticket got me $250 in vouchers ($150 for the delay, $100 being a Mint passenger). This compensation is on the lower side.
Dec 4, 2018, 4:30 pm
#30
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,421
But yeah to post comparisons, AA once delayed a flight from 8pm to 10pm to 'crew timeout, come back at 6am'. They refused to give me a hotel since PHX was my home airport, but the phone team gave us $300 each in vouchers (for what was an < $300 flight to begin with).
