Close-in schedule change (<3 weeks)
Dec 3, 2018, 1:29 pm
#1
Original Poster
Join Date: Aug 2007
Location: Near SEA
Programs: UA MM, AS MVPG75K, Marriott Lifetime Gold
Posts: 7,969
Close-in schedule change (<3 weeks)
Just got a schedule change for a flight on the 20th of this month (17 days away), our 3rd or 4th schedule change for these itineraries since we booked them in September. I've never gotten a schedule change that late before a flight (unless it was IRROPS), and it appears all that changed was a flight number - but Alaska tried to rebook us via different flights. So now I'm out over 2hrs on the phone fixing itineraries, and we lost our seats... and no longer are there two together on one of the segments. Pretty frustrating experience.
Has anyone else seen such a late schedule change before?
Has anyone else seen such a late schedule change before?
Dec 3, 2018, 1:34 pm
#3
Original Poster
Join Date: Aug 2007
Location: Near SEA
Programs: UA MM, AS MVPG75K, Marriott Lifetime Gold
Posts: 7,969
SAN-MCI on 12/20, changed from 3384 to 3480
Dec 4, 2018, 7:47 pm
#4
Join Date: Dec 2004
Location: BLI
Programs: Alaska Million Mile Flyer, Marriott Lifetime Titanium Elite
Posts: 3,193
Yes, I've had such a late change, less than two weeks out, notified September 27 for an October 9 itinerary. AS decided to completely upend its schedule between SEA and MFR, eliminating roughly 2 of 4 daily flights in each direction.
Even though we were automatically re-accommodated on flights the same day, the new flight schedule made the trip pointless, since we needed to arrive by mid-morning and then return that evening, and the only schedule options remaining had us arriving mid-afternoon, missing the reason we were there (paid tickets to two Oregon Shakespeare Festival events). We had to cancel the flights and give up the tickets.
When I called a CSR, I was told the abrupt change was due to runway work at SEA. I suspect any Horizon flights are at risk right now if they run through SEA if indeed runway work was/is the legit reason.
Even though we were automatically re-accommodated on flights the same day, the new flight schedule made the trip pointless, since we needed to arrive by mid-morning and then return that evening, and the only schedule options remaining had us arriving mid-afternoon, missing the reason we were there (paid tickets to two Oregon Shakespeare Festival events). We had to cancel the flights and give up the tickets.
When I called a CSR, I was told the abrupt change was due to runway work at SEA. I suspect any Horizon flights are at risk right now if they run through SEA if indeed runway work was/is the legit reason.
Dec 5, 2018, 1:29 pm
#6
Original Poster
Join Date: Aug 2007
Location: Near SEA
Programs: UA MM, AS MVPG75K, Marriott Lifetime Gold
Posts: 7,969
Runway work finished last week, but I remember seeing your post and thinking "that's crappy".
Dec 5, 2018, 3:39 pm
#7
Join Date: Jun 2001
Location: Lake Oswego, Oregon or Costa Alegre take your pick
Programs: AS MVPG,
Posts: 1,066
Angry AS flyer here. They changed my scheduled plane to from LAX to PDX next week by 10 minutes and made my Mexico connection illegal. Yippee I got an extra 2 hour wait in LAX courtesy of the idiots in charge of scheduling. So unhappy. P.S. No notification of the time change from AS. Did I mention I am unhappy. Thanks for listening to my vent.
Dec 5, 2018, 9:02 pm
#8
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
AS has been having a lot of schedule changes recently. Lots of little things. I do have a lot of outstanding reservations...
Dec 5, 2018, 9:16 pm
#9
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Join Date: Jul 1999
Location: Over the Bay Bridge, CA
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Posts: 38,602
