Agent accidentally gave me miles
Oct 23, 2018, 11:05 pm
#1
Original Poster
Join Date: Oct 2018
Programs: Alaska Airlines, ANA
Posts: 7
Agent accidentally gave me miles
So...
I just booked an award flight over the phone which cost me 70,000 miles. It went through and I got a confirmation and everything. Now I'm looking at my account and I see that instead of having no miles anymore, I still have 70,000 miles meaning that the agent accidentally gave me the flight for free. Obviously I want to keep those miles but I'm scared of getting audited and losing the award after they find out what happened. Should I be concerned that this will happen? Or should I just do nothing?
I just booked an award flight over the phone which cost me 70,000 miles. It went through and I got a confirmation and everything. Now I'm looking at my account and I see that instead of having no miles anymore, I still have 70,000 miles meaning that the agent accidentally gave me the flight for free. Obviously I want to keep those miles but I'm scared of getting audited and losing the award after they find out what happened. Should I be concerned that this will happen? Or should I just do nothing?
Oct 23, 2018, 11:27 pm
#2
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,751
So...
I just booked an award flight over the phone which cost me 70,000 miles. It went through and I got a confirmation and everything. Now I'm looking at my account and I see that instead of having no miles anymore, I still have 70,000 miles meaning that the agent accidentally gave me the flight for free. Obviously I want to keep those miles but I'm scared of getting audited and losing the award after they find out what happened. Should I be concerned that this will happen? Or should I just do nothing?
I just booked an award flight over the phone which cost me 70,000 miles. It went through and I got a confirmation and everything. Now I'm looking at my account and I see that instead of having no miles anymore, I still have 70,000 miles meaning that the agent accidentally gave me the flight for free. Obviously I want to keep those miles but I'm scared of getting audited and losing the award after they find out what happened. Should I be concerned that this will happen? Or should I just do nothing?
Two things:
1) Sometimes, deduction of miles isn't instantaneous
2) Let's just say the agent made a mistake. If you have integrity, you will do the right thing.
Oct 24, 2018, 12:44 am
#3
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,763
Do you have a ticket number? If you haven't been charged, I'd be concerned that no ticket has been issued and your reservation will be cancelled as unticketed by the operating carrier soon.
Oct 24, 2018, 12:47 am
#4
Original Poster
Join Date: Oct 2018
Programs: Alaska Airlines, ANA
Posts: 7
Oct 24, 2018, 1:07 am
#6
Join Date: Aug 2013
Programs: Alaska MVP Gold
Posts: 917
Oct 24, 2018, 1:14 am
#7
Original Poster
Join Date: Oct 2018
Programs: Alaska Airlines, ANA
Posts: 7
Oct 24, 2018, 2:49 am
#9
Join Date: Aug 2017
Posts: 1,610
Keep quiet and enjoy another flight after you've flown this one. Don't use the miles just in case till you've flown.
Miles error in your favor isn't common, but still has happened to me maybe once every 3-4 years on complicated itineraries or changes etc. Its never audited later.
Miles error in your favor isn't common, but still has happened to me maybe once every 3-4 years on complicated itineraries or changes etc. Its never audited later.
Oct 24, 2018, 3:24 am
#10
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
Keep quiet and enjoy another flight after you've flown this one. Don't use the miles just in case till you've flown.
Miles error in your favor isn't common, but still has happened to me maybe once every 3-4 years on complicated itineraries or changes etc. Its never audited later.
Miles error in your favor isn't common, but still has happened to me maybe once every 3-4 years on complicated itineraries or changes etc. Its never audited later.
Oct 24, 2018, 3:46 am
#11
Original Poster
Join Date: Oct 2018
Programs: Alaska Airlines, ANA
Posts: 7
Keep quiet and enjoy another flight after you've flown this one. Don't use the miles just in case till you've flown.
Miles error in your favor isn't common, but still has happened to me maybe once every 3-4 years on complicated itineraries or changes etc. Its never audited later.
Miles error in your favor isn't common, but still has happened to me maybe once every 3-4 years on complicated itineraries or changes etc. Its never audited later.
Oct 24, 2018, 9:15 am
#13
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,751
Keep quiet and enjoy another flight after you've flown this one. Don't use the miles just in case till you've flown.
Miles error in your favor isn't common, but still has happened to me maybe once every 3-4 years on complicated itineraries or changes etc. Its never audited later.
Miles error in your favor isn't common, but still has happened to me maybe once every 3-4 years on complicated itineraries or changes etc. Its never audited later.
Oct 24, 2018, 9:22 am
#14
Original Poster
Join Date: Oct 2018
Programs: Alaska Airlines, ANA
Posts: 7
Hi there, thanks for asking! Yes, the price of my personal integrity is exactly 70,000 Alaska miles. Any more pompous questions?
Oct 24, 2018, 9:53 am
#15
Join Date: Jul 2013
Posts: 116
Consider the OP is not dealing with a person but a corporation in an industry that charges fees at every turn, and nobody is getting personally hurt by this error. Also, this corporation has taken away things like free 60 day change and fare guarantee very recently. Yes OP, take the miles and run.