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Old Sep 20, 2018, 10:38 pm
  #1  
Original Poster
 
Join Date: Apr 2009
Location: Los Angeles, CA
Posts: 67
Upgrade List Priority

Hi All -

Sorry if this is in a thread somewhere and I missed it. Does the upgrade list in the app show the order that we will clear for upgrades?

There have been times where someone below me clears and others when I’m above someone and they get a premium seat and move above me.

Im MVP Gold so I shouldn’t generally be towards the bottom of the list, although I know there are other golds and 75k.

I’ve spoken to agents who will tell me there are 8 people ahead of me on the list and I’m #4 of 12 of the standby list. Seems very odd, was wondering if there is a reliable way to see where I am on the upgrade list.

Thanks!
rezrez12 is offline  
Old Sep 20, 2018, 11:10 pm
  #2  
 
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
The upgrade list you see in the app only show those that have checked in. If someone higher on the list checks in after you, you will move down the list.

There are also a few glitches. If U opens before the upgrade processor runs again it is possible for someone lower on the list to call-in and snag the U space. Additionally, if you check-in again, I believe you can snag it that way too but not certain of the specifics. Perhaps others can contribute their experiences. I usually buy eligible fares with U available for instant upgrades.

James
missamo80 likes this.
Flying for Fun is online now  
Old Sep 21, 2018, 9:07 am
  #3  
 
Join Date: Mar 2016
Location: LAX
Programs: AS MVPG, IHG Diamond Elite
Posts: 1,445
Also, companions with lower (or no) status aren't always waitlisted adjacent to one another. So if #1 is 75K and #29 is an MVP traveling as #1 's companion and two upgrades become available at the gate, the GA would clear both #1 and #29 .
be_rettSEA is offline  
Old Sep 21, 2018, 3:59 pm
  #4  
 
Join Date: Nov 2009
Location: Yellow Springs
Programs: AS 75k
Posts: 1,523
Originally Posted by Flying for Fun
There are also a few glitches. If U opens before the upgrade processor runs again it is possible for someone lower on the list to call-in and snag the U space. Additionally, if you check-in again, I believe you can snag it that way too but not certain of the specifics. Perhaps others can contribute their experiences. I usually buy eligible fares with U available for instant upgrades.
I recently had a couple of pmVX flights where U opened 1-2 hours before departure (per ExpertFlyer) and I wasn't automatically upgraded. On the first, I wasn't offered an upgrade when I checked-in again about t-1, but I was able to snag the last upgrade at the gate. The GAs had sold the other two upgrades while I was in line. On the second, I was offered the upgrade when I checked-in again. Both were complimentary. I was #1 on the upgrade list in the app for the first flight and #2 for the second. I think there were 3 & 4 upgrades available for each flight respectively. As far as I could tell no one else on the first flight's upgrade list was upgraded to F. On the second flight, the first name on the list disappeared at some point after mine did and no one else appeared to receive an upgrade to F.
flymonthly is offline  
Old Sep 21, 2018, 4:49 pm
  #5  
 
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
Originally Posted by flymonthly
I recently had a couple of pmVX flights where U opened 1-2 hours before departure (per ExpertFlyer) and I wasn't automatically upgraded. On the first, I wasn't offered an upgrade when I checked-in again about t-1, but I was able to snag the last upgrade at the gate. The GAs had sold the other two upgrades while I was in line.
Please give feedback to Alaska Listens. GA shouldn't be selling upgrades before clearing the waitlist, but it's still happening.
rustykettel is offline  
Old Sep 21, 2018, 5:35 pm
  #6  
FlyerTalk Evangelist
 
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
Is AS still refunding the upgrade fee in this situation where they are selling upgrades out from under elites and you choose to pay?
CDKing is offline  
Old Sep 21, 2018, 6:54 pm
  #7  
 
Join Date: Nov 2009
Location: Yellow Springs
Programs: AS 75k
Posts: 1,523
Originally Posted by rustykettel
Please give feedback to Alaska Listens. GA shouldn't be selling upgrades before clearing the waitlist, but it's still happening.
Already submitted. I asked for a response, but don't really expect to hear anything worthwhile.
flymonthly is offline  
Old Sep 22, 2018, 9:46 am
  #8  
 
Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,293
Originally Posted by rustykettel
Please give feedback to Alaska Listens. GA shouldn't be selling upgrades before clearing the waitlist, but it's still happening.
when I have questioned a GA on this, the response was they have been directed to do so. AS will continue to gain revenue where they can, IMHO.
pcoll is offline  


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