Involuntary Downgrade F-J LAX-HKG on mileage ticket?
Sep 6, 2018, 9:38 pm
#1
Original Poster
Join Date: May 2016
Programs: BA G CX S AS G DL PM
Posts: 127
Involuntary Downgrade F-J LAX-HKG on mileage ticket?
I have a mileage ticket booked LAX-HKG in F in Janurary, but CX has a equipment swap that switches the aircraft to 77G. what else can be done other than refunding the miles difference between F and J?
Sep 7, 2018, 12:37 am
#2
Join Date: Jan 2010
Location: Anchorage, AK
Programs: CO - Onepass Gold Elite--> UA - MileagePlus Gold Premier--> Silver --> AS - MileagePlan MVPGOLD!
Posts: 735
Nothing.
You get a downgrade, you get a refund of the difference.
You're certainly not owed anything else.
Now, if you wanted to explore other options, you might look for F on JAL via Narita, or I think Singapore does the route nonstop. But oh wait, Alaska can't actually be bothered to make mile redemption on Singapore a real thing, so it's still just an imaginary benefit.
But I'm not sure what you were getting at in your original question. If you're seeking some sort of compensation, then no, you're not entitled to anything but the fare difference.
You get a downgrade, you get a refund of the difference.
You're certainly not owed anything else.
Now, if you wanted to explore other options, you might look for F on JAL via Narita, or I think Singapore does the route nonstop. But oh wait, Alaska can't actually be bothered to make mile redemption on Singapore a real thing, so it's still just an imaginary benefit.
But I'm not sure what you were getting at in your original question. If you're seeking some sort of compensation, then no, you're not entitled to anything but the fare difference.
Sep 7, 2018, 3:15 am
#5
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Join Date: Mar 2002
Location: Canada, USA, Europe
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Posts: 31,452
Options:
- take the downgrade and get miles refunded
- take a full refund
- see if CX will open F space on another day (this will be complicated and CX doesn't have to make space available)
- take the downgrade and get miles refunded
- take a full refund
- see if CX will open F space on another day (this will be complicated and CX doesn't have to make space available)
Sep 7, 2018, 6:07 am
#6
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Join Date: Aug 2010
Location: DCA
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Posts: 50,262
What else can be done? There is no F on your aircraft, so you cannot fly in F.
If you want to fly in F, you will have to contact AS (I am presuming AS because you posted in the AS forum) and ask AS to contact CX and ask CX to force open space on some other service which you would like. This is a multi-day manual process and CX need not and likely will not do this. But, since your flights are in January, you have time to try it.
Alternatively, look at other routings in F and ask AS to ticket you onto one of those. It goes without saying that there must be F award availability or the other carrier must agree to open space for AS.
If you want to fly in F, you will have to contact AS (I am presuming AS because you posted in the AS forum) and ask AS to contact CX and ask CX to force open space on some other service which you would like. This is a multi-day manual process and CX need not and likely will not do this. But, since your flights are in January, you have time to try it.
Alternatively, look at other routings in F and ask AS to ticket you onto one of those. It goes without saying that there must be F award availability or the other carrier must agree to open space for AS.
Sep 7, 2018, 7:42 am
#7
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Sep 8, 2018, 10:39 am
#9
Join Date: Nov 2004
Location: Manhattan Beach, California
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Posts: 6,367
There is a partner liaison who works through these issues with partners and as other posters have suggested it isnt instant. But my experience is that you eventually get something better than the initially proposed downgrade.
Sep 8, 2018, 1:57 pm
#10
Join Date: Apr 2015
Location: Seattle, WA (US)
Programs: Oneworld (Emerald)
Posts: 127
Sep 8, 2018, 2:02 pm
#11
Join Date: Jun 2001
Location: SAN
Programs: AS 100K, DL MM, AA PLT
Posts: 2,934
How interesting! I have the same situation for February 2019 LAX-HKG, but despite my repeated questioning of the partner desk agents at AS, they flat-out deny the existence of a liaison and insist that they have absolutely no recourse with Cathay. How exactly did you folks frame your request, and did it require escalation to a 2nd- or 3rd-level supervisor?
Sep 9, 2018, 7:56 pm
#12
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Yes there is/are. Had help with a domestic QF flight that never ticketed.