App bug with preview seatmap?

Old Aug 30, 18, 12:00 pm
  #1  
Original Poster
 
Join Date: Jun 2003
Location: Seattle WA
Programs: AS MVP Gold, Marriott LT Gold
Posts: 1,778
App bug with preview seatmap?

Was looking at a Horizon flight in the app, saw lots of seats open. Went to book on the website and only a few seats were open. Went back to the app and confirmed that on its preview seatmap it shows a lot available, but when I try to change seats on my flight it only shows what the website shows.

I'm guessing they're blocking seats for some reason (weight and balance) and the app isn't properly reflecting that...?
Tracer_SEA is offline  
Old Aug 30, 18, 12:18 pm
  #2  
 
Join Date: Mar 2016
Location: LAX
Programs: AS MVPG, IHG Spire Elite
Posts: 1,016
Originally Posted by Tracer_SEA View Post
Was looking at a Horizon flight in the app, saw lots of seats open. Went to book on the website and only a few seats were open. Went back to the app and confirmed that on its preview seatmap it shows a lot available, but when I try to change seats on my flight it only shows what the website shows.

I'm guessing they're blocking seats for some reason (weight and balance) and the app isn't properly reflecting that...?
Are you signed in so they know you're an elite MP member? It may be some of them are blocked for elite status only?
be_rettSEA is online now  
Old Aug 30, 18, 1:24 pm
  #3  
Original Member
 
Join Date: May 1998
Location: Reno, NV (RNO)
Programs: AA Platinum, AS MVPG, UA, DL, HHonors Gold, Marriott LTP, Hyatt, IHG
Posts: 4,697
Originally Posted by be_rettSEA View Post
Are you signed in so they know you're an elite MP member? It may be some of them are blocked for elite status only?
Negative. I'm seeing the same thing. I'm MVP Gold and the app (logged in) was showing rows 5-8 on Q400 available in preview. Those are not elite status seats. I just booked a ticket on same flight for wife (she's MVP) on the website. None of the seats in rows 5-8 were available. Went back to my account on the app and attempted to book same trip for myself. Even though I was logged in already as I could see an existing reservation and my account info, the app prompted me to login to access my profile info to complete the purchase. When I did that and got to select seats, rows 5-8 were not available. So it appears the seat preview on the app is not displaying accurately until you actually attempt to purchase a ticket.
MileKing is offline  
Old Aug 30, 18, 1:48 pm
  #4  
 
Join Date: Sep 2014
Programs: Alaska MM, AA MM, BA Silver, Bonvoy Lifetime Gold
Posts: 212
Horizon usually shows rows 5-8 as blocked on Q400's until check-in time. They sometimes block Row 20 as well. The preview often shows all non-occupied seats.

As an FYI, they used to show as blocked on Expert Flyer as well but that changed a month a go or so and now just shows them as occupied.
Klrduks is offline  

Thread Tools
Search this Thread
Search Engine: