Did the free Biscoffs in coach go away?

Old Aug 2, 18, 4:20 pm
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Did the free Biscoffs in coach go away?

Flew twice this week in coach (PDX-SFO and SFO-PDX) and although a full beverage service was offered, the Biscoffs were nowhere to be seen....did those go away recently? in the past few months? If so, I figured they would have been replaced by some other type of free snack which is now being offered by much of the competition (WN, DL, UA, AA, etc.). I find it interesting that DL really upped their game awhile back by actually offering a CHOICE of free snacks although most of the competition, including AS, seemed to stick with one (or in this case zero) choice.
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Old Aug 2, 18, 4:26 pm
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Flew two short QX flights last week and they were served on both flights.
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Old Aug 2, 18, 4:27 pm
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My last two QX and AS flights this week both got cookies. But no chocolate
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Old Aug 2, 18, 4:32 pm
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Originally Posted by sturges View Post
My last two QX and AS flights this week both got cookies. But no chocolate
That's the funny thing...I almost never see the chocolate anymore, but they showed up on my SFO-PDX flight yesterday. Glad to hear the Biscoffs didn't go away. When flying in Premium class, I think it's interesting in a sad sorta way that you don't get the Biscoffs AND your "premium" snack (trail mix or fig bar)....it's just the "premium snack".
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Old Aug 2, 18, 4:37 pm
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Cookiegate. It's hit or miss. I believe official policy is you're supposed to ask now, but I got them without asking on SFO-SEA last week.

https://www.seattletimes.com/busines...ty-is-at-risk/
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Old Aug 2, 18, 4:49 pm
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Originally Posted by NoLaGent View Post
Cookiegate. It's hit or miss. I believe official policy is you're supposed to ask now, but I got them without asking on SFO-SEA last week.

https://www.seattletimes.com/busines...ty-is-at-risk/
Interesting....do you mean you have to ask in premium class or in-general throughout coach?

EDIT: I just read the cookie part of the article...you're right, you have to ask for the cookies now....that explains why I didn't see anyone get cookies. It makes me wonder how many people actually know to ask?
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Old Aug 2, 18, 4:52 pm
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we had a choice of Chocobark pretzels or some cheddar crackers in Premium a few days ago on ANC-JNU. The FA said fig bars are only in the morning.
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Old Aug 2, 18, 4:56 pm
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We flew QX YLW-SEA on Monday. Usual service of water, juice, beer or wine. Biscoff and 75K chocolate bar without requesting. SEA-OGG was in F. Wonderful attentive service.

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Old Aug 2, 18, 5:55 pm
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Originally Posted by PDXPremier View Post
Interesting....do you mean you have to ask in premium class or in-general throughout coach?

EDIT: I just read the cookie part of the article...you're right, you have to ask for the cookies now....that explains why I didn't see anyone get cookies. It makes me wonder how many people actually know to ask?
If I had to guess, I'd say certainly less than 10% and quite realistically, probably less than 3% to 5%.

Few enough to get them towards saving that $3mil on cookies?

To continue the conjecture, I fly a pretty even mix of pmAS and pmVX to SEA and it seems to me that the pmAS FAs distribute them much more often than pmVX. Old habits die hard, perhaps?
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Old Aug 2, 18, 6:08 pm
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Originally Posted by NoLaGent View Post
If I had to guess, I'd say certainly less than 10% and quite realistically, probably less than 3% to 5%.

Few enough to get them towards saving that $3mil on cookies?

To continue the conjecture, I fly a pretty even mix of pmAS and pmVX to SEA and it seems to me that the pmAS FAs distribute them much more often than pmVX. Old habits die hard, perhaps?
I'd say it's about the same % as the number of people who have never operated a seat belt before
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Old Aug 2, 18, 6:10 pm
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Originally Posted by PDXPremier View Post
That's the funny thing...I almost never see the chocolate anymore, but they showed up on my SFO-PDX flight yesterday. Glad to hear the Biscoffs didn't go away. When flying in Premium class, I think it's interesting in a sad sorta way that you don't get the Biscoffs AND your "premium" snack (trail mix or fig bar)....it's just the "premium snack".
If you fly on the Airbus aircraft, I think they only get 6 chocolate bars for the entire aircraft, regardless of how many Golds/75Ks there are. Boeing aircraft get 18 I believe. QX/OO aircraft do not get any AFAIK. To the FA workgroup, there was also a lot of flip flopping on the policy of offering the chocolate bars to premium, if that's where you normally sit, so that could explain why it just showed up recently. And you can get both the premium snack and biscoff! You just have to ask for the biscoff in addition to your snack.

Originally Posted by NoLaGent View Post
Cookiegate. It's hit or miss. I believe official policy is you're supposed to ask now, but I got them without asking on SFO-SEA last week.
In economy, the official policy is that the FA is supposed to ask, not the passenger. First only gets them before 10am, and the passenger is supposed to ask in that situation (because there's usually several parts to the FC breakfast)

Originally Posted by sturges View Post
My last two QX and AS flights this week both got cookies. But no chocolate
QX I don't believe gets chocolates (?), but depending on the route, it could have also been very gold-heavy and they honestly may have run out by the time they got to you. They only get 18 bars per flight for Boeing, and I believe 6 for Airbus
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Old Aug 2, 18, 6:21 pm
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Originally Posted by AS737 View Post
If you fly on the Airbus aircraft, I think they only get 6 chocolate bars for the entire aircraft, regardless of how many Golds/75Ks there are. Boeing aircraft get 18 I believe. QX/OO aircraft do not get any AFAIK. To the FA workgroup, there was also a lot of flip flopping on the policy of offering the chocolate bars to premium, if that's where you normally sit, so that could explain why it just showed up recently. And you can get both the premium snack and biscoff! You just have to ask for the biscoff in addition to your snack.



In economy, the official policy is that the FA is supposed to ask, not the passenger. First only gets them before 10am, and the passenger is supposed to ask in that situation (because there's usually several parts to the FC breakfast)



QX I don't believe gets chocolates (?), but depending on the route, it could have also been very gold-heavy and they honestly may have run out by the time they got to you. They only get 18 bars per flight for Boeing, and I believe 6 for Airbus
QX definitely has them, received on PDX-MSO and GTF-SEA in the past. Can't speak to OO as I've only flown them under the UA and DL flags.
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Old Aug 2, 18, 6:25 pm
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Originally Posted by NoLaGent View Post
QX definitely has them, received on PDX-MSO and GTF-SEA in the past. Can't speak to OO as I've only flown them under the UA and DL flags.
Thanks for the correction! I don't fly them often, so I couldn't remember
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Old Aug 2, 18, 6:50 pm
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Originally Posted by NoLaGent View Post
QX definitely has them, received on PDX-MSO and GTF-SEA in the past. Can't speak to OO as I've only flown them under the UA and DL flags.
For QX, I had one SEA-YYC earlier this year and I've seen them since as FAs were rearranging their snacks & drinks cabinets.
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Old Aug 2, 18, 7:30 pm
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Here's what's happening. As they continue to integrate the Airbus and Boeing onboard product, there are some differences when you fly on a former VX plane and an AS plane. By October 1, the product across Airbus and Boeing should be identical. Same Food, same beverage offerings and beverage snacks, same serve ware. My guess is, those of you that have not received Biscoff were on Airbus airplanes. If not, you should have - and should not have to ask for them. If you didn't get the cookies, it's possible they were not boarded by catering. If you're seated in the Premium Economy section and would like a Biscoff cookie, you need only ask. You're offered a different snack but will be given a Biscoff if you ask and they're available. Hopefully that clarifies. What I can not clarify is why it takes until October 1 to make the product seamless - but I know they're working very hard on this.
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