Marriott Transfer Issue to AS

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Old May 4, 18, 9:16 am
  #1  
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Marriott Transfer Issue to AS

Hi,

Apologies if wrong forum but for reasons that will be explained below, I feel the topic is more appropriate here.

I redeemed a Marriott Travel Package requesting 120K to Alaska. MR agent did that on April
27. Today I called MR since nothing showed in AS account yet. MR agent confirmed it was transferred- and asked me to call AS.

Called AS and they donít see it.

Whats going on?
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Old May 4, 18, 9:27 am
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Join Date: Aug 2017
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Make sure your name exactly matches and you gave the right number (call to double-check with Marriott that you did give the right number).
Probably wait over the weekend/Monday to see if some batch-script runs - and then call again? This is unfortunately an issue where you'll just need to keep calling both parties and escalating till resolved.
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Old May 4, 18, 10:02 am
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Join Date: Oct 2010
Location: Seattle, WA & Red Lodge, MT
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I made one of these same transfers (Marriott Travel Package, which provided air miles) to AS about a month ago. Mine took 4-5 days to transfer (no glitches). As nomiiiii suggested, I would check to make sure your name is exactly the same on both accounts.
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Old May 4, 18, 10:28 am
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Originally Posted by Red L View Post
I made one of these same transfers (Marriott Travel Package, which provided air miles) to AS about a month ago. Mine took 4-5 days to transfer (no glitches). As nomiiiii suggested, I would check to make sure your name is exactly the same on both accounts.

Yes exactly the same. I have a super easy name (7 characters in total including first and last names) and no middle name.
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Old May 4, 18, 9:46 pm
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Join Date: Feb 2009
Location: SEA / HKG
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It is just taking a while. I have redeemed a few Marriott travel packages for AS miles. They took between 5-10 business days.
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Old May 5, 18, 4:19 am
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Originally Posted by buschoi View Post
It is just taking a while. I have redeemed a few Marriott travel packages for AS miles. They took between 5-10 business days.
Thanks!

Hopefully I get it soon.
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Old May 6, 18, 9:27 am
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Join Date: Oct 2010
Location: YVR - Vancouver, with most winter weekends in Whistler.
Programs: Aeroplan, Alaska MVP, Marriott Platinum / Lifetime Gold
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I completed a transfer this year in a travel package in March this year as a Marriott Platinum Elite which allowed for them to be expedited. It took less than 5 business days if I recall correctly.
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Old May 6, 18, 8:43 pm
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Originally Posted by worldtraveller73 View Post
I completed a transfer this year in a travel package in March this year as a Marriott Platinum Elite which allowed for them to be expedited. It took less than 5 business days if I recall correctly.
I am MR Gold and wish I know about the expedited option! Still have not posted and itís been a whole week.
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Old May 7, 18, 8:51 am
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Join Date: Mar 2010
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Something is amiss. My miles posted within 5 business days, from a TP ordered in late March.
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Old May 7, 18, 2:16 pm
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Join Date: Oct 2015
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As a data point, I used the Marriott Travel Packaged on 5/1 and have yet to receive my Alaska miles.
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Old May 7, 18, 2:41 pm
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Originally Posted by spuballer View Post
As a data point, I used the Marriott Travel Packaged on 5/1 and have yet to receive my Alaska miles.
Please post here when you have received it. I will do the same. Still not received yet.
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Old May 7, 18, 8:42 pm
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Join Date: Oct 2010
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Originally Posted by theOtherHolmes View Post


I am MR Gold and wish I know about the expedited option! Still have not posted and itís been a whole week.
I only knew as the agent proactively mentioned it. It was no fee so I opted in.
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Old May 8, 18, 12:25 am
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Booked one on 4/30 and still nothing either :/
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Old May 8, 18, 9:55 am
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I purchased 14K (incl. 40% bonus, but ouch on the extra Canadian tax!) points yesterday and it showed up immediately so at least my account is alive and well. Still waiting for the TP 120K.

When should we call Marriott? Two weeks?
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Old May 8, 18, 6:59 pm
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Originally Posted by theOtherHolmes View Post
I purchased 14K (incl. 40% bonus, but ouch on the extra Canadian tax!) points yesterday and it showed up immediately so at least my account is alive and well. Still waiting for the TP 120K.

When should we call Marriott? Two weeks?
I'm in the same boat as you guys. Redeemed the travel package on Sunday, April 29. Personally, I've read random reports that they batch process on Wednesdays so I'm really holding on to hope that tomorrow is the day. Please let me know if you see yours post and I'll do the same
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