Marriott Transfer Issue to AS
May 4, 2018, 9:16 am
#1
Original Poster
Join Date: Mar 2013
Programs: Aeroplan, Amex AeroPlat
Posts: 977
Marriott Transfer Issue to AS
Hi,
Apologies if wrong forum but for reasons that will be explained below, I feel the topic is more appropriate here.
I redeemed a Marriott Travel Package requesting 120K to Alaska. MR agent did that on April
27. Today I called MR since nothing showed in AS account yet. MR agent confirmed it was transferred- and asked me to call AS.
Called AS and they don’t see it.
Whats going on?
Apologies if wrong forum but for reasons that will be explained below, I feel the topic is more appropriate here.
I redeemed a Marriott Travel Package requesting 120K to Alaska. MR agent did that on April
27. Today I called MR since nothing showed in AS account yet. MR agent confirmed it was transferred- and asked me to call AS.
Called AS and they don’t see it.
Whats going on?
May 4, 2018, 9:27 am
#2
Join Date: Aug 2017
Posts: 1,610
Make sure your name exactly matches and you gave the right number (call to double-check with Marriott that you did give the right number).
Probably wait over the weekend/Monday to see if some batch-script runs - and then call again? This is unfortunately an issue where you'll just need to keep calling both parties and escalating till resolved.
Probably wait over the weekend/Monday to see if some batch-script runs - and then call again? This is unfortunately an issue where you'll just need to keep calling both parties and escalating till resolved.
May 4, 2018, 10:02 am
#3
Join Date: Oct 2010
Location: Seattle, WA & Red Lodge, MT (USA) and Cumbria, England
Programs: AA Platinum for Life, AS MVP Gold 100K, Marriott Titanium for Life, Hilton Diamond
Posts: 186
I made one of these same transfers (Marriott Travel Package, which provided air miles) to AS about a month ago. Mine took 4-5 days to transfer (no glitches). As nomiiiii suggested, I would check to make sure your name is exactly the same on both accounts.
May 4, 2018, 10:28 am
#4
Original Poster
Join Date: Mar 2013
Programs: Aeroplan, Amex AeroPlat
Posts: 977
Yes exactly the same. I have a super easy name (7 characters in total including first and last names) and no middle name.
May 6, 2018, 9:27 am
#7
Join Date: Oct 2010
Location: YVR - Vancouver, with most winter weekends in Whistler.
Programs: Aeroplan 35K, Alaska MVP, Marriott Titanium / Lifetime Platinum, Hertz President's Circle
Posts: 4,609
I completed a transfer this year in a travel package in March this year as a Marriott Platinum Elite which allowed for them to be expedited. It took less than 5 business days if I recall correctly.
May 6, 2018, 8:43 pm
#8
Original Poster
Join Date: Mar 2013
Programs: Aeroplan, Amex AeroPlat
Posts: 977
I am MR Gold and wish I know about the expedited option! Still have not posted and it’s been a whole week.
May 7, 2018, 2:41 pm
#11
Original Poster
Join Date: Mar 2013
Programs: Aeroplan, Amex AeroPlat
Posts: 977
May 7, 2018, 8:42 pm
#12
Join Date: Oct 2010
Location: YVR - Vancouver, with most winter weekends in Whistler.
Programs: Aeroplan 35K, Alaska MVP, Marriott Titanium / Lifetime Platinum, Hertz President's Circle
Posts: 4,609
May 8, 2018, 9:55 am
#14
Original Poster
Join Date: Mar 2013
Programs: Aeroplan, Amex AeroPlat
Posts: 977
I purchased 14K (incl. 40% bonus, but ouch on the extra Canadian tax!) points yesterday and it showed up immediately so at least my account is alive and well. Still waiting for the TP 120K.
When should we call Marriott? Two weeks?
When should we call Marriott? Two weeks?
May 8, 2018, 6:59 pm
#15
Join Date: Jan 2013
Posts: 2
I'm in the same boat as you guys. Redeemed the travel package on Sunday, April 29. Personally, I've read random reports that they batch process on Wednesdays so I'm really holding on to hope that tomorrow is the day. Please let me know if you see yours post and I'll do the same
