Offers of a Pre-Departure Beverage (PDB) [2019 and Earlier]
May 16, 2019, 4:22 pm
#421
Join Date: May 2005
Location: SEA
Programs: AS; Hyatt Globalist; Hilton Gold; NEXUS
Posts: 976
No PDB on the SEA-LIH morning flight this past Monday, just water.
I sent mail regarding the flight attendant serving F. It was easily the worst F service I ever had on any airline. A six hour flight and he's reading the paper for an hour and a half and we get offered beverages TWICE. Y got beverages offered more often. We ask for them one-off and he never gets them, then "remembers" 20 minutes before landing.
This was worse than the Economy Light service I got on Virgin Atlantic two weeks ago. Completely unacceptable.
Alaska's service needs work.
I sent mail regarding the flight attendant serving F. It was easily the worst F service I ever had on any airline. A six hour flight and he's reading the paper for an hour and a half and we get offered beverages TWICE. Y got beverages offered more often. We ask for them one-off and he never gets them, then "remembers" 20 minutes before landing.
This was worse than the Economy Light service I got on Virgin Atlantic two weeks ago. Completely unacceptable.
Alaska's service needs work.
May 16, 2019, 6:29 pm
#423
Join Date: Jul 2018
Location: sometimes, strangely, I find myself at home
Programs: I need to do better in managing my affiliations. Oops, I overshot the runway for status next year.
Posts: 649
Before the flight, asking for the in-flight beverage is nice and efficient. But it is not a pdb.
Today.
PDB: Only water at the seat.
Hot towel during flight: no.
Earlier this week:
PDB: Only water.
Hot towel in flight: yes.
May 17, 2019, 9:13 pm
#424
Join Date: Apr 2017
Programs: AS 100k, DL PM, New Sagaya
Posts: 1,289
LAX-SFO today: pm VX plane. Full bar. First time up front on one of these.
May 17, 2019, 10:25 pm
#427
Join Date: Jan 2006
Location: CONUS
Posts: 947
This is the Alaska norm...at least for me.
LAX/SEA 1052 5/15
Water at seat. NO PDB
Flight was double catered from SEA so, galley already stocked. Could tell FA had no intention of serving PDB because
FA's spent boarding just chatting with each other. Did not bother to acknowledge boarding passengers.
F passenger went forward with jacket only to be told, "sorry we don't have closets" and then back to their chat.
Water at seat. NO PDB
Flight was double catered from SEA so, galley already stocked. Could tell FA had no intention of serving PDB because
FA's spent boarding just chatting with each other. Did not bother to acknowledge boarding passengers.
F passenger went forward with jacket only to be told, "sorry we don't have closets" and then back to their chat.
May 17, 2019, 11:10 pm
#429
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
But then sometimes I get FAs who are not -- they are attentive and good -- but they still don't do PDBs. In this case, I assume that the problem is lack of training.
May 17, 2019, 11:42 pm
#430
Join Date: Sep 2001
Location: Seattle, WA
Posts: 5,953
I'm confused - what is it that your spouse knows about AS that I don't? Just for the record, I'm pretty familiar with what the training department is teaching the new hires. Really familiar. So I'm super interested in what your spouse might know that I don't?
May 19, 2019, 11:20 pm
#431
Join Date: Nov 2010
Programs: AS MVPG, HH Diamond
Posts: 232
Was offered mimosas after boarding an evening ANC-SEA flight today. Appreciated the offer and figured I'd better have (one or two) to avoid any chance of scurvy...
May 20, 2019, 5:12 pm
#432
Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,293
LAX/SEA 1052 5/15
Water at seat. NO PDB
Flight was double catered from SEA so, galley already stocked. Could tell FA had no intention of serving PDB because
FA's spent boarding just chatting with each other. Did not bother to acknowledge boarding passengers.
F passenger went forward with jacket only to be told, "sorry we don't have closets" and then back to their chat.
Water at seat. NO PDB
Flight was double catered from SEA so, galley already stocked. Could tell FA had no intention of serving PDB because
FA's spent boarding just chatting with each other. Did not bother to acknowledge boarding passengers.
F passenger went forward with jacket only to be told, "sorry we don't have closets" and then back to their chat.
Last edited by pcoll; May 21, 2019 at 4:07 pm
May 20, 2019, 8:42 pm
#433
Join Date: Oct 2015
Posts: 54
SEA/AUS 5/20 - water at seat, offered sparkling wine
Airbus but with classic AS cabin crew
Airbus but with classic AS cabin crew
May 21, 2019, 4:05 pm
#434
Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,293
Interesting DP.
Sent AS Customer Care input regarding lack of PDB on our last two flights. We traveled on separate PNR's on those flights in paid F. Used format suggested up thread and submitted one for each passenger, with identical wording.
One response was the cookie cutter response, "sorry, will pass on information to Food and Beverage Manager etc". This was for wife PNR's.
Next response was very personal. Starting with " thank you for being MVP , we value your loyalty. Included is a $50 discount code and our apologies".
This was for husband.
Now, this has happened many times before.
Once, accepted Discount Code offered by GA to each of us .
Emails received from AS and...
Husband received the promised $125 and wife received $50. (Called AS MVP line and they quickly corrected wife account as they were able to see GA message)
Usually, One of us gets basic, "too bad, so sad ". The other gets all kinds of "we are so sorry, please use this discount to give us another chance ".
Not sure it is sexist but, husband always gets response indicating their interest in maintaining his loyalty. Wife, not really.
Sent AS Customer Care input regarding lack of PDB on our last two flights. We traveled on separate PNR's on those flights in paid F. Used format suggested up thread and submitted one for each passenger, with identical wording.
One response was the cookie cutter response, "sorry, will pass on information to Food and Beverage Manager etc". This was for wife PNR's.
Next response was very personal. Starting with " thank you for being MVP , we value your loyalty. Included is a $50 discount code and our apologies".
This was for husband.
Now, this has happened many times before.
Once, accepted Discount Code offered by GA to each of us .
Emails received from AS and...
Husband received the promised $125 and wife received $50. (Called AS MVP line and they quickly corrected wife account as they were able to see GA message)
Usually, One of us gets basic, "too bad, so sad ". The other gets all kinds of "we are so sorry, please use this discount to give us another chance ".
Not sure it is sexist but, husband always gets response indicating their interest in maintaining his loyalty. Wife, not really.
Sent customer care emails regarding issues with our last flight. Separate PNR's.
Wife received reply yesterday.
Usual reply citing safety and operational issues with AS.
Thanks - will pass on information type of response.
Today, Husband gets reply from Customer Care.
Apologetic and effusive response thanking him for MVP loyalty and hoping they can make it up in the future.
Discount Code was enclosed.
Both Customer Care employees who responded were female.
So......
Seems pretty definitive, unless wife's account is tagged somehow?
May 21, 2019, 4:11 pm
#435
Join Date: Aug 2018
Location: PDX
Programs: AS MVP Gold 100K
Posts: 2,329
Chuckling right now, it has happened again.
Sent customer care emails regarding issues with our last flight. Separate PNR's.
Wife received reply yesterday.
Usual reply citing safety and operational issues with AS.
Thanks - will pass on information type of response.
Today, Husband gets reply from Customer Care.
Apologetic and effusive response thanking him for MVP loyalty and hoping they can make it up in the future.
Discount Code was enclosed.
Both Customer Care employees who responded were female.
So......
Sent customer care emails regarding issues with our last flight. Separate PNR's.
Wife received reply yesterday.
Usual reply citing safety and operational issues with AS.
Thanks - will pass on information type of response.
Today, Husband gets reply from Customer Care.
Apologetic and effusive response thanking him for MVP loyalty and hoping they can make it up in the future.
Discount Code was enclosed.
Both Customer Care employees who responded were female.
So......
Has she made several more late baggage claims or other complaints than you?
