Offers of a Pre-Departure Beverage (PDB)

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Old May 12, 19, 10:23 pm
  #406  
 
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LAX 486 LAX-JFK May 8th. Water bottles at seats, no PDB.
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Old May 13, 19, 12:15 pm
  #407  
 
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5/11 SAN-STS op by OO, Mimosas offered to everyone in F and water at seats.
5/12 STS-SAN op by OO, Mimosas offered to everyone in F and water at seats.
Different flight crews, maybe it's the route (wine country) or just an OO thing.
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Old May 14, 19, 10:03 pm
  #408  
 
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Tonight Was offered only water and just before safety announcement.
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Old May 15, 19, 12:06 am
  #409  
 
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Only water at seats, no PDB on IAD-SFO.

When I politely asked about an adult beverage, the FA said “Alaska discontinued those”. Learned during the dinner service that FA was a new hire, having started Jan 2019.
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Old May 15, 19, 12:15 am
  #410  
 
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Originally Posted by jjmadison View Post
Only water at seats, no PDB on IAD-SFO.

When I politely asked about an adult beverage, the FA said “Alaska discontinued those”. Learned during the dinner service that FA was a new hire, having started Jan 2019.
please write it up ASAP. PLEASE. Just to be clear - this person was given VERY clear instruction in his/her new hire training - s/he simply chose not to bother. PLEASE write it up.
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Old May 15, 19, 12:17 am
  #411  
 
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Originally Posted by jjmadison View Post
Only water at seats, no PDB on IAD-SFO.

When I politely asked about an adult beverage, the FA said “Alaska discontinued those”. Learned during the dinner service that FA was a new hire, having started Jan 2019.
Please send in a quick note to Customer Care (via Feedback/Customer Care/Request a Response) with the flight #/date/name (or description of FA if you don't have that) and what they said.

I know it seems pointless, but it's the only tool we have to give them data points that are actually passed on to Inflight Management.
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Old May 15, 19, 4:01 pm
  #412  
 
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No PDB on the SEA-LIH morning flight this past Monday, just water.

I sent mail regarding the flight attendant serving F. It was easily the worst F service I ever had on any airline. A six hour flight and he's reading the paper for an hour and a half and we get offered beverages TWICE. Y got beverages offered more often. We ask for them one-off and he never gets them, then "remembers" 20 minutes before landing.

This was worse than the Economy Light service I got on Virgin Atlantic two weeks ago. Completely unacceptable.

Alaska's service needs work.
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Old May 15, 19, 10:45 pm
  #413  
 
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But wait, Alaska is the best! #Alaskabeyond

Originally Posted by sullim4 View Post
No PDB on the SEA-LIH morning flight this past Monday, just water.

I sent mail regarding the flight attendant serving F. It was easily the worst F service I ever had on any airline. A six hour flight and he's reading the paper for an hour and a half and we get offered beverages TWICE. Y got beverages offered more often. We ask for them one-off and he never gets them, then "remembers" 20 minutes before landing.

This was worse than the Economy Light service I got on Virgin Atlantic two weeks ago. Completely unacceptable.

Alaska's service needs work.
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Old May 15, 19, 10:46 pm
  #414  
 
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Or maybe their training sucked. Read these entire threads. And don't tell me the training stinks.

Originally Posted by AS Flyer View Post
please write it up ASAP. PLEASE. Just to be clear - this person was given VERY clear instruction in his/her new hire training - s/he simply chose not to bother. PLEASE write it up.
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Old May 15, 19, 11:03 pm
  #415  
 
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Originally Posted by n7371f View Post
Or maybe their training sucked. Read these entire threads. And don't tell me the training stinks.
You need training to know that if someone asks for a drink you should bring it?
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Old May 15, 19, 11:47 pm
  #416  
 
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Originally Posted by n7371f View Post
Or maybe their training sucked. Read these entire threads. And don't tell me the training stinks.
AS Flyer is an FA, so they know what they are talking about...
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Old May 16, 19, 11:10 am
  #417  
 
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LAX/SEA 1052 5/15
Water at seat. NO PDB
Flight was double catered from SEA so, galley already stocked. Could tell FA had no intention of serving PDB because
FA's spent boarding just chatting with each other. Did not bother to acknowledge boarding passengers.
F passenger went forward with jacket only to be told, "sorry we don't have closets" and then back to their chat.
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Old May 16, 19, 11:16 am
  #418  
 
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Originally Posted by pcoll View Post
LAX/SEA 1052 5/15
Water at seat. NO PDB
Flight was double catered from SEA so, galley already stocked. Could tell FA had no intention of serving PDB because
FA's spent boarding just chatting with each other. Did not bother to acknowledge boarding passengers.
F passenger went forward with jacket only to be told, "sorry we don't have closets" and then back to their chat.
From flight number, I assume that the closet answer was correct.

At this point I just ask for PDBs when they don't serve them. It's fun to collect the excuses that they give.
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Old May 16, 19, 12:22 pm
  #419  
 
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VG, Yes, it was reconfigured Airbus plane. But, my reaction came from no offer to help find place for jackets - the attitude.
I do like the idea of asking for beverage and what the response is.
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Old May 16, 19, 2:35 pm
  #420  
 
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Originally Posted by VegasGambler View Post
It's fun to collect the excuses that they give.
Alaska PDB bingo cards anyone?
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