Offers of a Pre-Departure Beverage (PDB)

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Old Apr 11, 19, 11:33 pm
  #316  
 
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For my 2 flights this week, an offer of water.

I did hear a passenger in First gripe about not getting "champagne". Although nothing besides water was served before take off, I liked how the flight attendant did ask for beverage orders before takeoff.

The pre departure beverage service is regularly absent. It is so regular that I now never expect a pre departure beverage other than water. So, I need to bring my own coffee on board. The absence of a pre departure beverage is so regular, that I conclude it is not part of the policy or management does not really intend to make that policy happen.

As far as reporting pre-departure beverages, wouldn't it be easier to just report the exceptions: if more than water is offered before departure?
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Old Apr 11, 19, 11:43 pm
  #317  
 
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Originally Posted by PaperGlider View Post
I did hear a passenger in First gripe about not getting "champagne".
I always smile when I overhear someone ask for champagne on a domestic flight
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Old Apr 12, 19, 9:45 am
  #318  
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Originally Posted by PaperGlider View Post

As far as reporting pre-departure beverages, wouldn't it be easier to just report the exceptions: if more than water is offered before departure?
It may be easier, but it would be better to report "I only received water and wrote it up."
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Old Apr 12, 19, 10:04 am
  #319  
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Originally Posted by RAD_PDX View Post
I always smile when I overhear someone ask for champagne on a domestic flight
So you must laugh when someone asks for a Kleenex and is handed a piece of Generic Nose Sandpaper. Or when someone asks for a Q-Tip and gets a Cushioned Earbleed Stick.
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Old Apr 12, 19, 10:15 am
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Originally Posted by Eastbay1K View Post
It may be easier, but it would be better to report "I only received water and wrote it up."
EB1K, I like your optimism. How do you write it up? By using Alaska Listens giving few stars and commenting "only water offered before flight" ?
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Old Apr 12, 19, 12:49 pm
  #321  
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4/12 AS 2827 SFO-PAE (operated by Horizon)

Water at seat, PLUS offer of OJ or sparking wine.

Sadly Id drank too much the past 4 nights to be interested...
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Old Apr 12, 19, 3:22 pm
  #322  
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Originally Posted by PaperGlider View Post
EB1K, I like your optimism. How do you write it up? By using Alaska Listens giving few stars and commenting "only water offered before flight" ?
I would send short y sweet email to customer care. Such as "On the following flights (AS 123 1 March, AS 234 2 March, AS 345 3 March), the crew did not serve a pre-departure beverage, contrary to policy. I was on board 25 minutes prior to departure, and it appeared that the galley had already been catered."

Or something similar. Add a few simple facts as necessary to thwart the "crew didn't have enough time, "flight was late catered," etc. excuses. A case number should be opened for each report submitted.
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Old Apr 12, 19, 3:35 pm
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Originally Posted by Eastbay1K View Post
I would send short y sweet email to customer care. Such as "On the following flights (AS 123 1 March, AS 234 2 March, AS 345 3 March), the crew did not serve a pre-departure beverage, contrary to policy. I was on board 25 minutes prior to departure, and it appeared that the galley had already been catered."

Or something similar. Add a few simple facts as necessary to thwart the "crew didn't have enough time, "flight was late catered," etc. excuses. A case number should be opened for each report submitted.
This is too much work and it doesn't accomplish anything. It's AS' job to monitor the performance of their employees, not the customer's.

My adivce: if paying for a premium cabin, do it on an airline that is interested in providing a premium cabin experience.
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Old Apr 12, 19, 10:46 pm
  #324  
 
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Originally Posted by VegasGambler View Post
This is too much work and it doesn't accomplish anything. It's AS' job to monitor the performance of their employees, not the customer's.

My adivce: if paying for a premium cabin, do it on an airline that is interested in providing a premium cabin experience.
Such as?
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Old Apr 12, 19, 10:49 pm
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Originally Posted by hbtr View Post

Such as?
Delta... (Unless there is forecasted turbulence)
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Old Apr 12, 19, 11:33 pm
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Originally Posted by RAD_PDX View Post
Delta... (Unless there is forecasted turbulence)
Just some light chop.
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Old Apr 13, 19, 9:17 am
  #327  
 
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Originally Posted by Eastbay1K View Post
I would send short y sweet email to customer care. Such as "On the following flights (AS 123 1 March, AS 234 2 March, AS 345 3 March), the crew did not serve a pre-departure beverage, contrary to policy. I was on board 25 minutes prior to departure, and it appeared that the galley had already been catered."

Or something similar. Add a few simple facts as necessary to thwart the "crew didn't have enough time, "flight was late catered," etc. excuses. A case number should be opened for each report submitted.
Originally Posted by VegasGambler View Post
This is too much work and it doesn't accomplish anything. It's AS' job to monitor the performance of their employees, not the customer's.

My adivce: if paying for a premium cabin, do it on an airline that is interested in providing a premium cabin experience.
Eastbay is right, it's the only way Inflight Management can address the issue.

And sending an email to customer care takes all of 2-3 minutes. The last one netted me a $100 credit for no PDB on a P fare from LAX-SFO, although that one also included a FA lying to me about the policy, which I also mentioned in the email.
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Old Apr 13, 19, 10:35 am
  #328  
 
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Originally Posted by NoLaGent View Post
Eastbay is right, it's the only way Inflight Management can address the issue.
This has been going on for a long time, with many complaints sent. If they haven't taken care of it yet, I don't like your chances.
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Old Apr 13, 19, 10:39 am
  #329  
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Originally Posted by VegasGambler View Post
This has been going on for a long time, with many complaints sent. If they haven't taken care of it yet, I don't like your chances.
Writing up a service failure isn't a matter of chances. It is a matter of reporting a service failure.
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Old Apr 13, 19, 10:40 am
  #330  
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Originally Posted by PaperGlider View Post
EB1K, I like your optimism.
Oh, by the way, I'm not optimistic.
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