Offers of a Pre-Departure Beverage (PDB) [2019 and Earlier]
Jun 2, 2019, 9:35 am
#466
Join Date: Jul 2018
Location: sometimes, strangely, I find myself at home
Programs: I need to do better in managing my affiliations. Oops, I overshot the runway for status next year.
Posts: 651
BOWO (Bottle Of Water Only)
DOBTO (Drink Order Before Take Off)
NHT (No Hot Towel)
SOS Different Day
DOBTO (Drink Order Before Take Off)
NHT (No Hot Towel)
SOS Different Day
Jun 3, 2019, 9:49 am
#467
Join Date: Oct 2012
Location: PDX/HIO
Programs: AS MVPG; Hertz Pres; Tanquery Million Minier
Posts: 375
Jun 3, 2019, 10:55 am
#468
FlyerTalk Evangelist
Join Date: Feb 2007
Location: PDX
Programs: UA 1K, Marriott Plat
Posts: 11,500
5/20/19 - PDX-EWR AS54 - Water at seat + offer of orange juice, mimosa, or coffee
5/23/19 - EWR-PDX AS53 - Water at seat - No offer of other PDB
6/3/2019 - PDX-EWR AS54 - Water at seat - No offer of other PDB
5/23/19 - EWR-PDX AS53 - Water at seat - No offer of other PDB
6/3/2019 - PDX-EWR AS54 - Water at seat - No offer of other PDB
Jun 3, 2019, 1:59 pm
#469
Join Date: Jan 2008
Location: Seattle, WA
Programs: AS MVPG, 1MM
Posts: 377
I agree with you on the inconsistency of the AS service but have had different experiences with what you brought up:
5/27 SEA-PDX: nothing at seat, no service. Horizon. Overhead lead f/a state to passenger in row ahead she had no idea how she was going to provide in-flight full drink service in first, that it was crazy they want her to do it on such a short flight. Well she was able to do it, easily.
Unless this was a E-175, Horizon flies only Q400 on the shuttle and there is no first class. I have been on the E-175 in first for positioning flights and unless there is the all too quoted "turbulence", I have gotten a drink.
5/27 PDX-TUS: water at seat, offer of champagne or coffee. SkyWest, of course. The only airline in the AS system that is consistent. Says something.
When I flew PDX-SBA on Skywest, service was all over the place; even getting my meal in first class being served on descent 1 hour 45 minutes into flight and I was in 3A. Service improved tremendously when Horizon took over in my experience.
5/27 SEA-PDX: nothing at seat, no service. Horizon. Overhead lead f/a state to passenger in row ahead she had no idea how she was going to provide in-flight full drink service in first, that it was crazy they want her to do it on such a short flight. Well she was able to do it, easily.
Unless this was a E-175, Horizon flies only Q400 on the shuttle and there is no first class. I have been on the E-175 in first for positioning flights and unless there is the all too quoted "turbulence", I have gotten a drink.
5/27 PDX-TUS: water at seat, offer of champagne or coffee. SkyWest, of course. The only airline in the AS system that is consistent. Says something.
When I flew PDX-SBA on Skywest, service was all over the place; even getting my meal in first class being served on descent 1 hour 45 minutes into flight and I was in 3A. Service improved tremendously when Horizon took over in my experience.
Jun 3, 2019, 2:36 pm
#470
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,631
Sitting here for twenty-some minutes with no boarding drama on a JFK transcon and a PDB seems like an impossible feat.
Jun 3, 2019, 4:56 pm
#471
Join Date: Dec 2007
Location: USA
Programs: AS MVPG75k
Posts: 330
6/3 SFO-IAD no PDB. Boarded early, and we’re now an hour in with a mechanical delay. FA was polite but has only had an interest in her phone since.
Jun 4, 2019, 2:30 pm
#472
Join Date: Jun 2004
Location: Anchorage, AK
Programs: Lifetime AS 1MM & MVPG, AS MVPG100K, AA, DL, HH-G
Posts: 8,259
6/4 AS 349 JFK-SEA
Water bottles at seat, coffee and tea offered PDB
Water bottles at seat, coffee and tea offered PDB
Jun 4, 2019, 9:15 pm
#473
Join Date: Jan 2006
Location: CONUS
Posts: 947
It was a QX E75 SEA-PDX.
My experience with OO is quite different than yours when flying an AS ticket. I will add that I fly a ton on DL and less on UA which include OO operated flights and they are hands down the most consistent, best performer for a regional airline when it comes to adhering to mainline service standards, in my experience.
My experience with OO is quite different than yours when flying an AS ticket. I will add that I fly a ton on DL and less on UA which include OO operated flights and they are hands down the most consistent, best performer for a regional airline when it comes to adhering to mainline service standards, in my experience.
I agree with you on the inconsistency of the AS service but have had different experiences with what you brought up:
5/27 SEA-PDX: nothing at seat, no service. Horizon. Overhead lead f/a state to passenger in row ahead she had no idea how she was going to provide in-flight full drink service in first, that it was crazy they want her to do it on such a short flight. Well she was able to do it, easily.
Unless this was a E-175, Horizon flies only Q400 on the shuttle and there is no first class. I have been on the E-175 in first for positioning flights and unless there is the all too quoted "turbulence", I have gotten a drink.
5/27 PDX-TUS: water at seat, offer of champagne or coffee. SkyWest, of course. The only airline in the AS system that is consistent. Says something.
When I flew PDX-SBA on Skywest, service was all over the place; even getting my meal in first class being served on descent 1 hour 45 minutes into flight and I was in 3A. Service improved tremendously when Horizon took over in my experience.
5/27 SEA-PDX: nothing at seat, no service. Horizon. Overhead lead f/a state to passenger in row ahead she had no idea how she was going to provide in-flight full drink service in first, that it was crazy they want her to do it on such a short flight. Well she was able to do it, easily.
Unless this was a E-175, Horizon flies only Q400 on the shuttle and there is no first class. I have been on the E-175 in first for positioning flights and unless there is the all too quoted "turbulence", I have gotten a drink.
5/27 PDX-TUS: water at seat, offer of champagne or coffee. SkyWest, of course. The only airline in the AS system that is consistent. Says something.
When I flew PDX-SBA on Skywest, service was all over the place; even getting my meal in first class being served on descent 1 hour 45 minutes into flight and I was in 3A. Service improved tremendously when Horizon took over in my experience.
Jun 5, 2019, 6:28 pm
#474
Join Date: Jan 2017
Location: Denver
Programs: AS, AA, UA, Hilton, Marriott, Caesars DE
Posts: 2,070
AS 933
LAX-SFO
Water at seat, no PDB, door closed 5 minutes early. You’d think on a short flight, ‘hey let’s knock out a quick beverage service on the ground’. Nope.
Just got off a AA E75 that arrived at our scheduled departure, we were still able to do an open bar PDB and closed the door within 10 minutes... 🙄
LAX-SFO
Water at seat, no PDB, door closed 5 minutes early. You’d think on a short flight, ‘hey let’s knock out a quick beverage service on the ground’. Nope.
Just got off a AA E75 that arrived at our scheduled departure, we were still able to do an open bar PDB and closed the door within 10 minutes... 🙄
Jun 5, 2019, 10:46 pm
#475
Join Date: Jan 2006
Location: CONUS
Posts: 947
There's a clear "Don't give a ...." mentality with F/A's and/or Alaska Management as it applies to their front cabin service. That's certainly the response I got from my F/A on SFO-SEA last week when I asked what gives...
AS 933
LAX-SFO
Water at seat, no PDB, door closed 5 minutes early. You’d think on a short flight, ‘hey let’s knock out a quick beverage service on the ground’. Nope.
Just got off a AA E75 that arrived at our scheduled departure, we were still able to do an open bar PDB and closed the door within 10 minutes... 🙄
LAX-SFO
Water at seat, no PDB, door closed 5 minutes early. You’d think on a short flight, ‘hey let’s knock out a quick beverage service on the ground’. Nope.
Just got off a AA E75 that arrived at our scheduled departure, we were still able to do an open bar PDB and closed the door within 10 minutes... 🙄
Jun 6, 2019, 12:00 am
#476
Join Date: Jul 2018
Location: sometimes, strangely, I find myself at home
Programs: I need to do better in managing my affiliations. Oops, I overshot the runway for status next year.
Posts: 651
I give up on reporting on this subject. I give up reporting here on FlyerTalk as well as filling out the clumsy Alaska Listens about this.
There is abundant evidence that a pre-departure beverage other than water is not part of standard service a customer should expect whenever choosing Alaska.
I am moving on to threads of greater value such as threads about E pluses and E minuses.
There is abundant evidence that a pre-departure beverage other than water is not part of standard service a customer should expect whenever choosing Alaska.
I am moving on to threads of greater value such as threads about E pluses and E minuses.
Jun 6, 2019, 12:01 am
#477
Join Date: Jan 2017
Location: Denver
Programs: AS, AA, UA, Hilton, Marriott, Caesars DE
Posts: 2,070
AS 110
SFO-JFK
23:10 6/5/2019
water at seat, offer of OJ, coffee or sparkling wine. Requests of all else were held off until in air.
SFO-JFK
23:10 6/5/2019
water at seat, offer of OJ, coffee or sparkling wine. Requests of all else were held off until in air.
Jun 6, 2019, 11:17 pm
#479
Join Date: Sep 2001
Location: Seattle, WA
Posts: 5,956
actually on flights before 10am it's coffee, OJ and the water bottles. After 10am it's OJ, sparkling wine and the water bottles. No coffee before 10am - but if you're making it anyway I can't see the harm in offering it.
Jun 6, 2019, 11:47 pm
#480
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,082
I give up on reporting on this subject. I give up reporting here on FlyerTalk as well as filling out the clumsy Alaska Listens about this.
There is abundant evidence that a pre-departure beverage other than water is not part of standard service a customer should expect whenever choosing Alaska.
I am moving on to threads of greater value such as threads about E pluses and E minuses.
There is abundant evidence that a pre-departure beverage other than water is not part of standard service a customer should expect whenever choosing Alaska.
I am moving on to threads of greater value such as threads about E pluses and E minuses.