Offers of a Pre-Departure Beverage (PDB) [2019 and Earlier]
Dec 31, 2018, 8:20 pm
#152
Join Date: Sep 2011
Location: SFO
Programs: AS, UA, WN, IHG Diamond Elite, Hyatt Globalist, Hilton Gold, CET 7*
Posts: 3,297
Good. It shouldn't be about "wanting anything" from a compensation standpoint, it should be about Inflight Management enforcing a consistent policy and writing it in is the only way to get that done.
My post (#86) and AS' response was from the same route in November. (And no, I didn't ask for anything either, other than clarification on policy)
My post (#86) and AS' response was from the same route in November. (And no, I didn't ask for anything either, other than clarification on policy)
Dec 31, 2018, 8:27 pm
#153
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
SEA-PHX QX E175 F, orange juice, Champagne or Mimosa offered for PDB. In-flight now, flight delayed 3 hours due to Seattle Fog this morning. Seattle Based crew Nick has been absolutely amazing. Impeccable service.
Nice way to end the year.
Flight #69 AS + Partner.
James
Nice way to end the year.
Flight #69 AS + Partner.
James
Dec 31, 2018, 8:34 pm
#154
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,079
Dec 31, 2018, 10:05 pm
#155
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
Don't worry about that! I finally wrote in after the FA said AS didn't want any PDBs due to the potential for delaying departure, and more than one flight where the FAs had time to chat with themselves or make themselves a cup of coffee.
Didn't ask for anything and didn't receive anything. Did get a very nice response from customer care outlining the PDB policy and promising to forward my comments to inflight management. Which is all I really want.
Didn't ask for anything and didn't receive anything. Did get a very nice response from customer care outlining the PDB policy and promising to forward my comments to inflight management. Which is all I really want.
Dec 31, 2018, 11:10 pm
#156
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
Don't worry about that! I finally wrote in after the FA said AS didn't want any PDBs due to the potential for delaying departure, and more than one flight where the FAs had time to chat with themselves or make themselves a cup of coffee.
Didn't ask for anything and didn't receive anything. Did get a very nice response from customer care outlining the PDB policy and promising to forward my comments to inflight management. Which is all I really want.
Didn't ask for anything and didn't receive anything. Did get a very nice response from customer care outlining the PDB policy and promising to forward my comments to inflight management. Which is all I really want.
James
Dec 31, 2018, 11:37 pm
#157
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,832
Jan 4, 2019, 9:00 pm
#158
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,079
SEA>LAX yesterday with 11am departure. FAs had plenty of time to offer drinks. Nada but bottled water.
I spoke mid-flight, in private, to the FC FA about the new policy of offering PDB after 10am. He said he was a little confused about what time to start offering PDB. I said I had read it was after 10am. He then admitted he had dropped the ball and should have offered PDB.
Other than that we got great service. Will drop a short note to Customer Care.
I spoke mid-flight, in private, to the FC FA about the new policy of offering PDB after 10am. He said he was a little confused about what time to start offering PDB. I said I had read it was after 10am. He then admitted he had dropped the ball and should have offered PDB.
Other than that we got great service. Will drop a short note to Customer Care.
Last edited by philemer; Jan 4, 2019 at 9:10 pm
Jan 4, 2019, 11:59 pm
#159
Join Date: Sep 2011
Location: SFO
Programs: AS, UA, WN, IHG Diamond Elite, Hyatt Globalist, Hilton Gold, CET 7*
Posts: 3,297
SEA>LAX yesterday with 11am departure. FAs had plenty of time to offer drinks. Nada but bottled water.
I spoke mid-flight, in private, to the FC FA about the new policy of offering PDB after 10am. He said he was a little confused about what time to start offering PDB. I said I had read it was after 10am. He then admitted he had dropped the ball and should have offered PDB.
Other than that we got great service. Will drop a short note to Customer Care.
I spoke mid-flight, in private, to the FC FA about the new policy of offering PDB after 10am. He said he was a little confused about what time to start offering PDB. I said I had read it was after 10am. He then admitted he had dropped the ball and should have offered PDB.
Other than that we got great service. Will drop a short note to Customer Care.
Jan 5, 2019, 2:53 pm
#160
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,079
Jan 5, 2019, 4:09 pm
#161
Join Date: Aug 2018
Location: PDX
Programs: AS MVP Gold 100K
Posts: 2,329
12/19/18 SEA-STL - No PDB offered
01/04/19 ORD-PDX - No PDB offered (30-minute ground delay at the gate for maintenance and still nothing)
01/04/19 ORD-PDX - No PDB offered (30-minute ground delay at the gate for maintenance and still nothing)
Jan 5, 2019, 4:12 pm
#162
Join Date: Dec 2017
Posts: 490
1/2/19: DAL-SEA, on a Skywest E175, was offered, coffee, juice or sparkling wine before departure. I chose the sparkling wine of course. The FA was very attentive. I’ve had incredible service on every Skywest E175 flt I’ve had.
Jan 10, 2019, 12:58 pm
#163
Join Date: Dec 2007
Location: USA
Programs: AS MVPG75k
Posts: 330
1/9/18 IAD-SFO. No PDB offered, not even a water bottle on the seat. After takeoff, all of Y was provided water a good 10 min before any beverage offered in F.
I don't get how any FA or airline would think this sort of system makes sense. If water is offered after take-off, that should include F. Plain and simple. Even when there is a PDB.
I don't get how any FA or airline would think this sort of system makes sense. If water is offered after take-off, that should include F. Plain and simple. Even when there is a PDB.
Jan 10, 2019, 1:09 pm
#164
Join Date: Jun 2004
Location: Anchorage, AK
Programs: Lifetime AS 1MM & MVPG, AS MVPG100K, AA, DL, HH-G
Posts: 8,251
1/10/2019 AS 178 ANC-FAI 10 AM departure. coffee and OJ offered PDB.
Jan 10, 2019, 8:53 pm
#165
Join Date: Jun 2004
Location: Anchorage, AK
Programs: Lifetime AS 1MM & MVPG, AS MVPG100K, AA, DL, HH-G
Posts: 8,251
1/10/19 AS155 FAI-ANC no PDB but inflight drink orders were taken