When Will VX FFs Receive Promised AS Million Miler Credit?
Apr 29, 2018, 10:49 am
#1
Original Poster
Join Date: Mar 2001
Location: Dallas
Programs: AA PLT/5MM; AS MVP GLD 75K; DL DM; EK SLV; HHonors DIAM; Marriott GLD
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When Will VX FFs Receive Promised AS Million Miler Credit?
Per Alaska Airlines' Guest Loyalty Director Kevin Scott:
We understand Mileage Plan members value tracking their progression toward Million Miler status and the associated benefits unlocked upon reaching it and the question you and others raised prompted us to reevaluate
The solution we have landed on is that in early 2018 we’ll take a retrospective look at Elevate earn activity from the date of the Alaska Airlines – Virgin America deal close (Dec 14, 2016) through the end of the program (Dec 31, 2017) and credit such activity toward Mileage Plan Million Miler progression.
Early 2018 has now come and gone. When does Alaska Airlines intend to honor this promise?
Source: https://thepointsguy.com/2017/11/ele...nly-partially/
We understand Mileage Plan members value tracking their progression toward Million Miler status and the associated benefits unlocked upon reaching it and the question you and others raised prompted us to reevaluate
The solution we have landed on is that in early 2018 we’ll take a retrospective look at Elevate earn activity from the date of the Alaska Airlines – Virgin America deal close (Dec 14, 2016) through the end of the program (Dec 31, 2017) and credit such activity toward Mileage Plan Million Miler progression.
Early 2018 has now come and gone. When does Alaska Airlines intend to honor this promise?
Source: https://thepointsguy.com/2017/11/ele...nly-partially/
Apr 29, 2018, 11:46 am
#2
Join Date: Oct 2015
Location: Pacific Wonderland
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AS hasn't announced anything further, and it's important to you, why not just contact AS directly through one of the various channels that they use- email, phone, or Twitter and see what's up? Maybe no one has contacted them so far so, and is getting prioritized lower than issues that people are contacting them about?
Apr 29, 2018, 1:21 pm
#3
Original Poster
Join Date: Mar 2001
Location: Dallas
Programs: AA PLT/5MM; AS MVP GLD 75K; DL DM; EK SLV; HHonors DIAM; Marriott GLD
Posts: 4,092
AS hasn't announced anything further, and it's important to you, why not just contact AS directly through one of the various channels that they use- email, phone, or Twitter and see what's up? Maybe no one has contacted them so far so, and is getting prioritized lower than issues that people are contacting them about?
Thanks. In the past, my experience has been than just about every question FF-program related has been asked and answered on FT (sometimes over and over again), so I posted here first to see if one of the more knowledgeable members of the FT community might have some additional information I might have missed.
If no one else on FT has any info, I'll look into it directly with AS and post their response.
Last edited by HKG_Flyer1; Apr 29, 2018 at 1:27 pm
May 2, 2018, 1:11 pm
#4
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Location: Dallas
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Update from AS Customer Care:
"There is not a set date on those flights being added to the million miler tier. They are still working on it."
"There is not a set date on those flights being added to the million miler tier. They are still working on it."
Sep 1, 2018, 2:00 pm
#5
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Location: Dallas
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Latest update from AS Customer Care:
”We are still working out the details and programming for Virgin America flights to count towards Million Mile status. Unfortunately, at this time I do not have a full details on what flights will count or the date when this will be completed.”
”We are still working out the details and programming for Virgin America flights to count towards Million Mile status. Unfortunately, at this time I do not have a full details on what flights will count or the date when this will be completed.”
Sep 1, 2018, 7:43 pm
#7
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,844
Latest update from AS Customer Care:
”We are still working out the details and programming for Virgin America flights to count towards Million Mile status. Unfortunately, at this time I do not have a full details on what flights will count or the date when this will be completed.”
”We are still working out the details and programming for Virgin America flights to count towards Million Mile status. Unfortunately, at this time I do not have a full details on what flights will count or the date when this will be completed.”
short summary— it will be resolved when everybody has forgotten this was ever a promise.
Apr 6, 2019, 5:47 pm
#8
Original Poster
Join Date: Mar 2001
Location: Dallas
Programs: AA PLT/5MM; AS MVP GLD 75K; DL DM; EK SLV; HHonors DIAM; Marriott GLD
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Latest update from AS Customer Care:
"Regretfully, the accrual of Elevate miles into our Million Miler status has been a complicated process in our merge. Virgin America Elevate did not accumulate mileage credit the same way as our Mileage Plan program. As such, it has caused a delay in this being completed. I can assure you that our Management staff is working on this for our members. Unfortunately, I do not have a time frame to provide to you."
"Regretfully, the accrual of Elevate miles into our Million Miler status has been a complicated process in our merge. Virgin America Elevate did not accumulate mileage credit the same way as our Mileage Plan program. As such, it has caused a delay in this being completed. I can assure you that our Management staff is working on this for our members. Unfortunately, I do not have a time frame to provide to you."
Apr 6, 2019, 9:28 pm
#10
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Apr 8, 2019, 7:25 pm
#13
Join Date: Oct 2015
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Apr 8, 2019, 8:09 pm
#14
Join Date: Aug 2018
Programs: AA Exec Plat, Bonvoy Platinum, Hilton Diamond
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Apr 8, 2019, 8:45 pm
#15
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The card allowed you to get 15k status pts AND allowed excess status pts to roll over year to year. And gave you waived change fees regardless of status. And gave you a companion pass. Basically, the card was worth the $150 fee
