When Will VX FFs Receive Promised AS Million Miler Credit?
Nov 18, 2019, 7:19 pm
#46
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,839
I doubt that AS customer service would credit or even have the ability to bump up the MM balance. But each request would be a reminder to them that this promise remains unfulfilled.
AS needs to keep it simple and ignoring it is ultimately simple.
Jul 29, 2021, 6:47 pm
#47
Original Poster
Join Date: Mar 2001
Location: Dallas
Programs: AA PLT/5MM; AS MVP GLD 75K; DL DM; EK SLV; HHonors DIAM; Marriott GLD
Posts: 4,092
I haven't heard any updates on when this is going to happen, and given the fact we're closing in on four years after Alaska Airlines promised they were going to take care of this, I'm planning to contact them again for an update (unless anyone else on here has received any recent updates on status).
I just tried reaching out via chat, but it's a 35 - 40 minute delay to get anyone.
I just tried reaching out via chat, but it's a 35 - 40 minute delay to get anyone.
Jul 31, 2021, 10:29 am
#48
Join Date: Dec 2018
Location: Seattle
Programs: Alaska airlines 100k
Posts: 923
I haven't heard any updates on when this is going to happen, and given the fact we're closing in on four years after Alaska Airlines promised they were going to take care of this, I'm planning to contact them again for an update (unless anyone else on here has received any recent updates on status).
I just tried reaching out via chat, but it's a 35 - 40 minute delay to get anyone.
I just tried reaching out via chat, but it's a 35 - 40 minute delay to get anyone.
Jul 31, 2021, 10:37 am
#49
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,626
Unfortunately, it would probably only go as far as when UA told us MMers where to go and that its promises were false and even if they weren't, you can go blow it because we can change the rules whenever we want and you have no remedy.
I tend to believe that once the AS Sperry Univac can communicate with the VX Honeywell 200, that AS will try and do the right thing, and this is merely an IT delay.
I tend to believe that once the AS Sperry Univac can communicate with the VX Honeywell 200, that AS will try and do the right thing, and this is merely an IT delay.
Jul 31, 2021, 12:01 pm
#50
Join Date: Sep 2019
Location: SAN
Programs: AS Mileage Plan 100k, Bonvoy Titanium
Posts: 991
I was one of the VX transplants brought over to AS, and I gave up on any of my miles, pre or post acquisition, ever being put towards MM. I took my 30% mileage bonus and just accepted it.
Jul 31, 2021, 1:12 pm
#51
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,839
If anything, spend your time writing a brief letter to the new CEO and ask him about an update on the promised credit.
I looked at the TPG article from the OP again, and the employee making the promise, Alaska’s Guest Loyalty Director Kevin Scott, is no longer with Alaska.
Aug 1, 2021, 3:12 pm
#53
Moderator: Alaska Mileage Plan
Join Date: Feb 2005
Posts: 12,316
Elevate Activity to Count Toward Alaska Million Mile Status (thepointsguy.com)
Aug 1, 2021, 4:07 pm
#54
Join Date: Sep 2011
Location: SFO
Programs: AS, UA, WN, IHG Diamond Elite, Hyatt Globalist, Hilton Gold, CET 7*
Posts: 3,299
This explains the issue and the promised but unfulfilled remedy pretty well.
Elevate Activity to Count Toward Alaska Million Mile Status (thepointsguy.com)
Elevate Activity to Count Toward Alaska Million Mile Status (thepointsguy.com)
It's certainly not class action worthy, unlike UAL, and we all saw how that ended up.
Oct 19, 2022, 3:12 pm
#55
Join Date: Aug 2019
Location: Bay Area, California
Programs: Alaska MVP Gold (ex-75K), Bonvoy Titanium, Recovering United 1K
Posts: 338
Oct 19, 2022, 3:21 pm
#56
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,149
Originally Posted by cpworld;[url=tel:34694220
34694220[/url]]did you ever get a response?
Feel free to PM me!
Oct 19, 2022, 3:54 pm
#58
Join Date: Jan 2021
Location: SFO
Programs: AS MVP Gold 100k, UA Silver, AC P25k, Marriott Titanium, Hilton Gold, IHG Platinum
Posts: 863
I would love a response for me....i was VX gold and such - i credited to the very last day of the program - on the promise it would count .... but to no avail.
