Gogo Satellite-Based Wi-Fi Available (November, 2018)
Dec 26, 2018, 7:10 am
#46
Join Date: Dec 2018
Location: Seattle
Programs: Alaska airlines 100k
Posts: 923
I’ve been on flights in which the GOGo was down and they state you can still use the Alaska inflight entertainment on your device.
I’ve not been able to successfully navigate and get acccess. I see that the WiFi is connected on my iPad but then I get a message when attempting to access the movie library that currently there is no connection (or something to this effect). What have I been missing?
I’ve not been able to successfully navigate and get acccess. I see that the WiFi is connected on my iPad but then I get a message when attempting to access the movie library that currently there is no connection (or something to this effect). What have I been missing?
Jan 2, 2019, 9:04 pm
#49
Join Date: Jun 2003
Location: Seattle WA
Programs: AS 100K, Marriott LT Platinum
Posts: 1,828
I’ve been on flights in which the GOGo was down and they state you can still use the Alaska inflight entertainment on your device.
I’ve not been able to successfully navigate and get acccess. I see that the WiFi is connected on my iPad but then I get a message when attempting to access the movie library that currently there is no connection (or something to this effect). What have I been missing?
I’ve not been able to successfully navigate and get acccess. I see that the WiFi is connected on my iPad but then I get a message when attempting to access the movie library that currently there is no connection (or something to this effect). What have I been missing?
Jan 5, 2019, 9:08 am
#50
Join Date: Dec 2018
Location: Seattle
Programs: Alaska airlines 100k
Posts: 923
On flight yesterday #175 and the GoGo WiFi couldn’t even open up emails for 1/2 the flight. I have the monthly subscription that is automatically billed on what ever day of the month in which you initially signed up. If I can’t do simple work reliably (basic emails and reply’s) I might as well just cancel.
How do i cancel and find our what the last day of my month payment cycle ? Don’t want to cancel a whole month if I was billed yesterday for the month.
Jan 5, 2019, 12:52 pm
#51
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
Feb 7, 2019, 8:56 pm
#54
Join Date: Jan 2011
Location: FL35
Programs: DL DM, AS MVPG, AA PP, UA 1K, Bonvoy Plat, Hyatt Globalist, HH Gold, Avis PC, Hertz PC, Natl EE
Posts: 420
Is there a tracking thread for this that is more robust? I'd like to get sense of how the retrofit is progressing in 2019.
Feb 7, 2019, 11:26 pm
#55
Join Date: Dec 2017
Posts: 223
Feb 8, 2019, 9:10 am
#56
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
Even better would be a "does your flight have ViaSat?" web page!
It would be nice if Alaska could send you an email prior to your flight to tell you if you have the new ViaSat. I have gotten an email that told me that my aircraft was too new to have any internet service yet (pre ViaSat install), so they certainly have the capability to do that!
It would be nice if Alaska could send you an email prior to your flight to tell you if you have the new ViaSat. I have gotten an email that told me that my aircraft was too new to have any internet service yet (pre ViaSat install), so they certainly have the capability to do that!
Aug 8, 2019, 10:33 am
#58
Join Date: Jan 2010
Programs: MVP Gold, Marriott Gold, SPG Gold
Posts: 169
In the last two weeks I have had two flights with Satellite on board where the internet wasn't working. On the first flight, I was able to access and purchase the internet on the ground, but it did not work in the air. Gogo refunded me after I landed without issue. Might be coincidental, but hope to see more reliability in the product.
Oct 18, 2019, 9:00 am
#60
Join Date: Dec 2017
Posts: 223
Today I'm flying on an A321 that just left GSO 5 days ago. Seat map shows the plane was reconfigured with the new interior while in GSO; I had presumed that this also meant a 2Ku retrofit, but apparently not. Alaska just sent me the following email:
Heads up: Some entertainment options are down.
We apologize, the inflight Wi-Fi won't be available on your flight today.
We apologize, the inflight Wi-Fi won't be available on your flight today.