IPSOS survey for Alaska Airlines frequent flyers
Aug 23, 2019, 12:51 pm
#1
Original Poster
Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,293
IPSOS survey for Alaska Airlines frequent flyers
Wonder if anyone else is getting the IPSOS surveys for Alaska Airlines. Looks like the same questions as when they had AS Insight Community surveys. When we received emails informing us that AS is discontinuing the Insight Community, I guess this is what replaced it. Not sure I want to dive into this pool.
Aug 23, 2019, 3:55 pm
#2
Join Date: Dec 2004
Location: SFO
Programs: BART Platinum, AA Plat Pro
Posts: 1,158
Yup. It focused solely on the credit card — which makes sense since the actual operation of flying airplanes is kind of incidental to running an airline these days.
The scenarios suggested that they are considering increasing the number of miles earned on non-AS transactions and requiring a minimum spend to qualify for the companion fare (possibly also adding a F companion fare at a higher price point). I didn’t read too much into it, though, as I’ve taken similar surveys from Citi, etc. before only to see none of the proposed changes materialize.
The scenarios suggested that they are considering increasing the number of miles earned on non-AS transactions and requiring a minimum spend to qualify for the companion fare (possibly also adding a F companion fare at a higher price point). I didn’t read too much into it, though, as I’ve taken similar surveys from Citi, etc. before only to see none of the proposed changes materialize.
Aug 23, 2019, 5:22 pm
#3
Join Date: Jan 2008
Location: Seattle, WA
Programs: AS MVPG, 1MM
Posts: 377
I took the survey as well, bit lengthy, bit annoying. The multiple scenarios do not bother me nor do I think it is an ominous sign. They seemed to give various scenarios and listing different card prices from zero to $95. At first it appeared they were trying to get information about differentiation of the standard card as opposed to the signature care as well as fish for other credit cards you use. I really did like may of the options they appeared to toss out there, did not like the one that allowed a companion fare if 20K spent over a year on the card, but of course, the card fee is zero. As I said, they are fishing.
Aug 23, 2019, 5:44 pm
#4
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,024
I bailed on it a third of the way through when it was clear it was going to take a long time to finish.
Surveys that give me a "chance" to win miles/points are of little interest these days; if you want my participation then give me x miles/points for completing the survey.
Surveys that give me a "chance" to win miles/points are of little interest these days; if you want my participation then give me x miles/points for completing the survey.
Aug 23, 2019, 5:52 pm
#5
Join Date: Feb 2016
Location: San Diego, CA
Programs: Southwest A-List; Alaska MVPG; Hilton Diamond; Avis PreferredPlus; Marriott Bonvoy Platinum Elite
Posts: 919
Aug 23, 2019, 5:57 pm
#6
Join Date: Jan 2008
Location: Seattle, WA
Programs: AS MVPG, 1MM
Posts: 377
I bailed on it a third of the way through when it was clear it was going to take a long time to finish.
Surveys that give me a "chance" to win miles/points are of little interest these days; if you want my participation then give me x miles/points for completing the survey.
Surveys that give me a "chance" to win miles/points are of little interest these days; if you want my participation then give me x miles/points for completing the survey.
Aug 23, 2019, 10:01 pm
#7
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,841
Thanks for those that shared what the survey was about. I got a reminder today that I hadn't responded yet. If I hate one thing more than actual uncompensated surveys, it's reminders... I got two more just today for hotel surveys from Hilton and Marriott. Makes me want to "compensate" them with bad responses.
Feb 27, 2020, 4:42 pm
#8
Join Date: Feb 2020
Programs: Alaska Airlines
Posts: 2
IPSOS survey Bank of America Alaska Airlines
I took the lengthy survey and was told in Oct. that I had won 25,000 miles. I sent in my personal information as requested and disclaimed being an employee of IPSOS. I was told to expect correspondence within 8- 12 weeks. Nothing has come. I wrote an email to IPSOS but got no response. Advice on where I go from here?
Feb 27, 2020, 4:51 pm
#9
Original Poster
Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,293
Welcome to Flyertalk rsbuhite!
Not sure if I can give any advice on this. Most of us did not expect to get any kind of compensation on this one. Have you checked your AS mileage plan account for deposit of 25,000 miles ??
Not sure if I can give any advice on this. Most of us did not expect to get any kind of compensation on this one. Have you checked your AS mileage plan account for deposit of 25,000 miles ??
Feb 27, 2020, 5:40 pm
#11
Join Date: Dec 2002
Location: Oregon
Programs: AA EXP, AS 75K, UA 1MM Gold, HH Diamond, Hyatt Explorist, IHG Plat, National EE, Hertz PC
Posts: 4,001
I took the lengthy survey and was told in Oct. that I had won 25,000 miles. I sent in my personal information as requested and disclaimed being an employee of IPSOS. I was told to expect correspondence within 8- 12 weeks. Nothing has come. I wrote an email to IPSOS but got no response. Advice on where I go from here?