2 flights in a row without Precheck, despite Global Entry # in profile
#46
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
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Got lucky as I happened to have my GE card last month when flying thru YVR- at least leaving the country I skipped quite the security queue ^
#47
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#49
Join Date: Nov 2008
Location: Portland, Oregon, USA
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That of course was my first thought but I don't keep my GE card in my wallet. I keep it with my passport [the only time I have ever needed it was when coming back on the road from Canada in the NEXUS lane. Turns out you MUST have the card, not just your passport and GE subscription]. I thought about maybe bringing it along but 1) it is yet one more card I have to fatten my wallet with and 2) one more thing to worry about getting stolen when I don't need it routinely. So I just emailed the KTN# to myself so I could search it again in the future.
Of course the app could try to be smart by populating the KTN field from your profile when you [re-]check-in, but that would be too helpful.
Of course the app could try to be smart by populating the KTN field from your profile when you [re-]check-in, but that would be too helpful.
Chiming in on the main topic, I'm at 100% Precheck when traveling in USA. Only time I have a problem is when I book on one carrier and opening segment is on another, such as (on most recent adventure), AA ticket with opening segment on QX/AS. I couldn't check in at all, presumably document check required for later int'l segment (?), let alone generate a BP showing Precheck status. But with a few minutes at AS CS desk at PDX, got a BP with Precheck noted. Kind of a pain, but I know if I get tot he airport a few minutes early, it will be straightened out.
#50
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I'm guessing AA didn't pass the KTN to AS. I know AS does to AA but not to CX for example. It would not be too surprising considering AA doesn't even give the partner conf #'s
#51
Join Date: Dec 2005
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So far it appears all my KTNs are good. I will have a chance to test again tomorrow with my wife. I hope it's good because she packs dependent on pre-check!
#52
Join Date: Oct 2005
Location: DTW
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I just talked to a Phoenix-based Alaska CSR who told me that they had been told that there is currently some glitch in the system and that if one doesn't get PreCheck despite having a TT #, you will have to call and it will have to "manually" be added to that particular itinerary, but it won't necessarily carry over to any following ones. After she took my number out and put it into the PNR, I re-checked and indeed now have PreCheck
#53
Join Date: Jun 2003
Location: Seattle WA
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Only carry essential cards with me these days, and the GE card is not among them.
#54
Join Date: Mar 2016
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Correct - going in NEXUS required (which I got and have used a few times - def a timesaver so long as everyone you're with also has it). Coming back in a GE card will work.
Last edited by be_rettSEA; Oct 9, 2018 at 9:00 am
#55
Join Date: Sep 2017
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The reason for this is NEXUS is a shared program between US and Canadian customs - you are interviewed by both US and Canadian officials in order to apply. GE is a US customs program and Canadian customs does not recognize it as a valid fast-track method when crossing into Canada.
#56
Join Date: Nov 2007
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AFAIK TSA doesn't "randomly" exclude you from PreCheck during OLCI. Sometimes the name doesn't quite match, or the KTN doesn't go through, or there's just a technical glitch. In my experience having the ticket counter agent re-enter the number has always fixed it. Unless you get the dreaded "SSSS", TSA "randomness" generally occurs at the checkpoint.
#57
 
Join Date: Nov 2000
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ETA: I just talked to a Phoenix-based Alaska CSR who told me that they had been told that there is currently some glitch in the system and that if one doesn't get PreCheck despite having a TT #, you will have to call and it will have to "manually" be added to that particular itinerary, but it won't necessarily carry over to any following ones. After she took my number out and put it into the PNR, I re-checked and indeed now have PreCheck
similar to a few years ago, when they would drop the KTN from your return flight despite it being in your profile. You just had to add it back in and check in again.
Was this outbound and return? You can add it back in the flights pax info on the web site or during checkin I think. That was the previous workaround.
-David
#58
Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,292
Just tried to check in for flights. Both of us have Global Entry and number is entered into our AS Miles Account.
Just noticed that Pre Check did not show on boarding passes.
Went back into accounts and double checked that Known Traveler Numbers are correct.
Tried Check in again and still no Pre Check on boarding pass.
I guess I will have to have agent enter it manually when we check our bags.
UGH!!! Love AS IT issues.
Just noticed that Pre Check did not show on boarding passes.
Went back into accounts and double checked that Known Traveler Numbers are correct.
Tried Check in again and still no Pre Check on boarding pass.
I guess I will have to have agent enter it manually when we check our bags.
UGH!!! Love AS IT issues.
#59
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
Just tried to check in for flights. Both of us have Global Entry and number is entered into our AS Miles Account.
Just noticed that Pre Check did not show on boarding passes.
Went back into accounts and double checked that Known Traveler Numbers are correct.
Tried Check in again and still no Pre Check on boarding pass.
I guess I will have to have agent enter it manually when we check our bags.
UGH!!! Love AS IT issues.
Just noticed that Pre Check did not show on boarding passes.
Went back into accounts and double checked that Known Traveler Numbers are correct.
Tried Check in again and still no Pre Check on boarding pass.
I guess I will have to have agent enter it manually when we check our bags.
UGH!!! Love AS IT issues.
James