SDC Changes
Apr 17, 2018, 2:04 pm
#31
Join Date: Mar 2005
Location: DEN
Programs: UA1K
Posts: 4,044
That part was rational. Extra connections thru ORD, CLE, IAD etc was more what I was referencing... ah the good ole days 
AS had a variant of this years ago too... back when fares were priced as RT, if the fare class was available [Same as purchased], one only paid a change fee [$50 then $75] to move the return date. ^
AS had a variant of this years ago too... back when fares were priced as RT, if the fare class was available [Same as purchased], one only paid a change fee [$50 then $75] to move the return date. ^
Apr 21, 2018, 12:41 pm
#32
Join Date: Dec 2001
Location: Las Vegas
Programs: DL DM, AA PlatPro, Hilton DM, Hyatt Glob, Marriott Titanium, Hertz PC, National EE
Posts: 1,532
Is this new policy published anywhere? I just got off the phone and the elite line insists it's still 10PM the night prior. Unfortunately the app isn't letting me either.
EDIT: The app let me do the change as long as it was 24 hours before the flight I wanted to switch to. Interesting.
EDIT: The app let me do the change as long as it was 24 hours before the flight I wanted to switch to. Interesting.
Last edited by bworrell; Apr 21, 2018 at 7:19 pm
Apr 22, 2018, 10:38 am
#33
Join Date: Jun 2003
Location: Seattle WA
Programs: AS 100K, Marriott LT Platinum
Posts: 1,828
I've had problems in the past with SDC in the app where it either fails (app freezes, transaction does not go through) or it goes through but doesn't properly check me in for the new flight, and then even phone agents can't fix it and requires airport lobby intervention. Anyone else encounter this...?
Apr 22, 2018, 6:57 pm
#34
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
I've had problems in the past with SDC in the app where it either fails (app freezes, transaction does not go through) or it goes through but doesn't properly check me in for the new flight, and then even phone agents can't fix it and requires airport lobby intervention. Anyone else encounter this...?
Why I'm concerned about SDC'ing twice tomorrow...
Apr 23, 2018, 10:59 am
#36
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
^
Had 4 segments "connecting" tomorrow and only wanted to SDC the first one ANC-SEA. Errored out saying no other flight options were available. Called AS up, SEA based agent moved me from the 12:30 AM departure to 7 AM the previous day. Phone call was at 1 AM at T-23:30 from my original departure.
Apr 23, 2018, 1:03 pm
#37
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,371
^
VX website didn't offer a "change flights" option at T-24 (no surprise), so I called the MVPG line ... the phone agent initially said the SDC window for tomorrow's flights opens at 2200; "uh, no, the rules recently changed" ... she typed for a bit, put me on hold to talk to the reissue desk, and confirmed me on the later departure
I went back to the VX website, verified my KTN and MCS upgrade standby request, and was able to select a Preferred seat
VX website didn't offer a "change flights" option at T-24 (no surprise), so I called the MVPG line ... the phone agent initially said the SDC window for tomorrow's flights opens at 2200; "uh, no, the rules recently changed" ... she typed for a bit, put me on hold to talk to the reissue desk, and confirmed me on the later departure
I went back to the VX website, verified my KTN and MCS upgrade standby request, and was able to select a Preferred seat
Apr 24, 2018, 12:44 am
#38
Join Date: Jun 2006
Location: PNW
Programs: AS 100K
Posts: 1,551
flying AS tomorrow, the 24th, on BA Avios award. 75k here. I called in to switch to earlier VX flight and was told that it cannot be done since it's on BA stock. I told agent that I've SDC'd on BA issued AS flights before without any issues. I HUCA'd three times and all three times I was told the same thing, they even confirmed with supervisor, so they say.
Funny thing, I can SDC to another AS flight on the site/app. But the flight time I'd like is on a VX flight hence I have to call in. Are agents right or wrong here?
Funny thing, I can SDC to another AS flight on the site/app. But the flight time I'd like is on a VX flight hence I have to call in. Are agents right or wrong here?
Apr 24, 2018, 12:54 am
#39
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,388
flying AS tomorrow, the 24th, on BA Avios award. 75k here. I called in to switch to earlier VX flight and was told that it cannot be done since it's on BA stock. I told agent that I've SDC'd on BA issued AS flights before without any issues. I HUCA'd three times and all three times I was told the same thing, they even confirmed with supervisor, so they say.
Funny thing, I can SDC to another AS flight on the site/app. But the flight time I'd like is on a VX flight hence I have to call in. Are agents right or wrong here?
Funny thing, I can SDC to another AS flight on the site/app. But the flight time I'd like is on a VX flight hence I have to call in. Are agents right or wrong here?
You can see this if you look at SFO-LAS flights on alaskaair.com and aa.com. On the 24th, a bunch of VX flights show up on alaskaair.com as saver, not on AA. Move one day to the 25th, boom, they show up. That's because AA won't ticket a VX flight (VX is not an AA partner), but WILL ticket an AS flight (AS is an AA partner). Same deal for BA. Your ticket is not valid for flying on VX. Yes, I know, AS and VX are already operating on one FAA certificate. For ticketing, the magic day is (sadly for you) the day AFTER tomorrow.
Apr 24, 2018, 1:02 am
#40
Join Date: Jun 2006
Location: PNW
Programs: AS 100K
Posts: 1,551
BA isn't a VX partner, so AS is not going to move the ticket onto what is (in the ticketing system) a VX flight because there is no partner relationship between BA and VX. In about 24 hours, your issue is moot because there are no VX flights and everything is an Alaska flight.
You can see this if you look at SFO-LAS flights on alaskaair.com and aa.com. On the 24th, a bunch of VX flights show up on alaskaair.com as saver, not on AA. Move one day to the 25th, boom, they show up. That's because AA won't ticket a VX flight (VX is not an AA partner), but WILL ticket an AS flight (AS is an AA partner). Same deal for BA. Your ticket is not valid for flying on VX. Yes, I know, AS and VX are already operating on one FAA certificate. For ticketing, the magic day is (sadly for you) the day AFTER tomorrow.
You can see this if you look at SFO-LAS flights on alaskaair.com and aa.com. On the 24th, a bunch of VX flights show up on alaskaair.com as saver, not on AA. Move one day to the 25th, boom, they show up. That's because AA won't ticket a VX flight (VX is not an AA partner), but WILL ticket an AS flight (AS is an AA partner). Same deal for BA. Your ticket is not valid for flying on VX. Yes, I know, AS and VX are already operating on one FAA certificate. For ticketing, the magic day is (sadly for you) the day AFTER tomorrow.
Apr 24, 2018, 1:05 am
#41
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,388
thanks for the reply. I know that starting the 25th, everything will be easy peasy. What threw me off was that I've done this sort of change before (BA stock AS to VX SDC) without any issues. i did it a month ago, agent put me on hold, a few minutes later, I was on VX flight. I guess I just got lucky.
Apr 25, 2018, 3:45 pm
#42
Join Date: Apr 2014
Posts: 1,639
Ticketed tomorrow afternoon, planning to fly tomorrow night. App will let me change to earlier flights but not later, so I assume I'll be able to at 24 hours prior to the flight I want to be on.
Edit: success
Last edited by ucdtim17; Apr 25, 2018 at 8:18 pm
May 6, 2018, 4:46 pm
#44
Join Date: Dec 2001
Location: Las Vegas
Programs: DL DM, AA PlatPro, Hilton DM, Hyatt Glob, Marriott Titanium, Hertz PC, National EE
Posts: 1,532
I really wish this new policy was posted somewhere that we could point uninformed agents to....
May 11, 2018, 1:05 am
#45
Join Date: Dec 2017
Posts: 223