AS / VX Dysfunction
Apr 19, 2018, 5:22 pm
#76
Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,293
Today had experience I did not expect. Looked at my reservations for the next few months. Made 3 months ago for travel in June and July.
Saw the red "need to call because of change" on two of them.
Called and was told that the Flight # I had booked was cancelled and they went ahead and booked me on the next flight.
Now, the problem is, I specifically booked Airbus Metal (aka Virgin) flights in First for both of those flights.Even paid a premium for those flights over AS F Fares.
Agent said, "you are on the next flight 30 minutes later".
NOT HAPPY, this is because it is AS 900 for those new flights. I asked politely if she could change me to closest VX flight, explaining I wanted to fly on airbus metal.
AS position is that since the change is less than 40 minutes, they can not do the change without charges. I look at it as a cancellation and re booking.
WAS wondering if change/cancel rule for AS covers this since technically they will be AS by then .
Thoughts?? Thanks
Saw the red "need to call because of change" on two of them.
Called and was told that the Flight # I had booked was cancelled and they went ahead and booked me on the next flight.
Now, the problem is, I specifically booked Airbus Metal (aka Virgin) flights in First for both of those flights.Even paid a premium for those flights over AS F Fares.
Agent said, "you are on the next flight 30 minutes later".
NOT HAPPY, this is because it is AS 900 for those new flights. I asked politely if she could change me to closest VX flight, explaining I wanted to fly on airbus metal.
AS position is that since the change is less than 40 minutes, they can not do the change without charges. I look at it as a cancellation and re booking.
WAS wondering if change/cancel rule for AS covers this since technically they will be AS by then .
Thoughts?? Thanks
Apr 19, 2018, 5:28 pm
#77
Join Date: Sep 2017
Location: Between SFO and STS
Programs: Alaska MVP Gold, United Serf, Delta Gold
Posts: 731
Today had experience I did not expect. Looked at my reservations for the next few months. Made 3 months ago for travel in June and July.
Saw the red "need to call because of change" on two of them.
Called and was told that the Flight # I had booked was cancelled and they went ahead and booked me on the next flight.
Now, the problem is, I specifically booked Airbus Metal (aka Virgin) flights in First for both of those flights.Even paid a premium for those flights over AS F Fares.
Agent said, "you are on the next flight 30 minutes later".
NOT HAPPY, this is because it is AS 900 for those new flights. I asked politely if she could change me to closest VX flight, explaining I wanted to fly on airbus metal.
AS position is that since the change is less than 40 minutes, they can not do the change without charges. I look at it as a cancellation and re booking.
WAS wondering if change/cancel rule for AS covers this since technically they will be AS by then .
Thoughts?? Thanks
Saw the red "need to call because of change" on two of them.
Called and was told that the Flight # I had booked was cancelled and they went ahead and booked me on the next flight.
Now, the problem is, I specifically booked Airbus Metal (aka Virgin) flights in First for both of those flights.Even paid a premium for those flights over AS F Fares.
Agent said, "you are on the next flight 30 minutes later".
NOT HAPPY, this is because it is AS 900 for those new flights. I asked politely if she could change me to closest VX flight, explaining I wanted to fly on airbus metal.
AS position is that since the change is less than 40 minutes, they can not do the change without charges. I look at it as a cancellation and re booking.
WAS wondering if change/cancel rule for AS covers this since technically they will be AS by then .
Thoughts?? Thanks
Apr 19, 2018, 5:31 pm
#78
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,630
Today had experience I did not expect. Looked at my reservations for the next few months. Made 3 months ago for travel in June and July.
Saw the red "need to call because of change" on two of them.
Called and was told that the Flight # I had booked was cancelled and they went ahead and booked me on the next flight.
Now, the problem is, I specifically booked Airbus Metal (aka Virgin) flights in First for both of those flights.Even paid a premium for those flights over AS F Fares.
Agent said, "you are on the next flight 30 minutes later".
NOT HAPPY, this is because it is AS 900 for those new flights. I asked politely if she could change me to closest VX flight, explaining I wanted to fly on airbus metal.
AS position is that since the change is less than 40 minutes, they can not do the change without charges. I look at it as a cancellation and re booking.
WAS wondering if change/cancel rule for AS covers this since technically they will be AS by then .
Thoughts?? Thanks
Saw the red "need to call because of change" on two of them.
Called and was told that the Flight # I had booked was cancelled and they went ahead and booked me on the next flight.
Now, the problem is, I specifically booked Airbus Metal (aka Virgin) flights in First for both of those flights.Even paid a premium for those flights over AS F Fares.
Agent said, "you are on the next flight 30 minutes later".
NOT HAPPY, this is because it is AS 900 for those new flights. I asked politely if she could change me to closest VX flight, explaining I wanted to fly on airbus metal.
AS position is that since the change is less than 40 minutes, they can not do the change without charges. I look at it as a cancellation and re booking.
WAS wondering if change/cancel rule for AS covers this since technically they will be AS by then .
Thoughts?? Thanks
If it were me, I'd ask for a fare difference between whatever fare you booked and the available (assuming) P fare at the time that you could have booked on the Boeing plane.
Apr 19, 2018, 6:20 pm
#79
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
Today had experience I did not expect. Looked at my reservations for the next few months. Made 3 months ago for travel in June and July.
Saw the red "need to call because of change" on two of them.
Called and was told that the Flight # I had booked was cancelled and they went ahead and booked me on the next flight.
Now, the problem is, I specifically booked Airbus Metal (aka Virgin) flights in First for both of those flights.Even paid a premium for those flights over AS F Fares.
Agent said, "you are on the next flight 30 minutes later".
NOT HAPPY, this is because it is AS 900 for those new flights. I asked politely if she could change me to closest VX flight, explaining I wanted to fly on airbus metal.
AS position is that since the change is less than 40 minutes, they can not do the change without charges. I look at it as a cancellation and re booking.
WAS wondering if change/cancel rule for AS covers this since technically they will be AS by then .
Thoughts?? Thanks
Saw the red "need to call because of change" on two of them.
Called and was told that the Flight # I had booked was cancelled and they went ahead and booked me on the next flight.
Now, the problem is, I specifically booked Airbus Metal (aka Virgin) flights in First for both of those flights.Even paid a premium for those flights over AS F Fares.
Agent said, "you are on the next flight 30 minutes later".
NOT HAPPY, this is because it is AS 900 for those new flights. I asked politely if she could change me to closest VX flight, explaining I wanted to fly on airbus metal.
AS position is that since the change is less than 40 minutes, they can not do the change without charges. I look at it as a cancellation and re booking.
WAS wondering if change/cancel rule for AS covers this since technically they will be AS by then .
Thoughts?? Thanks
That said, AS does have an airfare guarantee, and you can get a credit if your new flight is cheaper. Or you can change your ticket (no change fee for Golds and up or anybody outside 60 days).
Apr 19, 2018, 9:35 pm
#80
Join Date: Feb 2014
Location: BOS
Programs: B6/Mosaic/AF/VX/AS Gold Hertz PC HH Dia. AMEX Plat SPG/Marr Gold Nat. EE FPC Plat
Posts: 833
They have certainly burned up all their good will with VX fliers in SF. At this point I've been unable to even fly AS or VX this year. Either the flight times were awful, getting to where I needed to go required a connection in Seattle (way out of the way) or they were so much more expensive than the options provided by United or Delta that I had no choice. Most recently they were double the price of United between SFO and LAS for flights at roughly the same time with lots of available seats on both. I'm really feeling like they're trying to force me back to United (oh please no, not that!) 
Apr 21, 2018, 2:22 am
#81
Join Date: Dec 2009
Location: MIA
Programs: AA EXP, Marriott Lifetime Plat
Posts: 493
