No automatic rebooking if upgraded to F (on companion ticket)
#1
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Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
No automatic rebooking if upgraded to F (on companion ticket)
Learned the hard way with the latest winter storm in Boston, If you are upgraded to F the system will only look for flights with U seats. If none, you are stuck until you know to call. I didn't see weather waver posted when I checked in for PDX-BOS 24 hours in advance of a known to be huge storm. Got a call from the shuttle company advising of the cancellation long before AS called. I looked on EF and all the flights were sold out. called AS, agent was shocked until she saw the upgrade. Of course everything to BOS was sold out now for a week SEA, PDX, SFO, LAX & SAN. They did offer to let us stay in Hawaii but GF needs to be at work in 4 days or could lose her job. Thankfully we were able to get booked to EWR in premium 24 hours later but what a mess. I was a little shocked as a 75K they could not book me on the PDX-ORD which had ton of space in F&Y connecting to AS codeshare on AA to BOS. Hopefully the consolation prize is full Y bonus points.
Last edited by CDKing; Mar 14, 2018 at 9:51 am
#3
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Were you on a companion cert? If so, they don't rebook on other metal that I've seen, even in IRROPS. Ran into an issue with this before.
#4
FlyerTalk Evangelist
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Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
I rarely complain and I know it's act of god , but ill send AS a little note about the auto rebooking issue and see if maybe i can get a small voucher or something for the extra inconvenience, and make sure i get the upgrade codes back.