How do I get my status correct in reservation system
Jan 16, 2018, 8:32 am
#16
Original Poster
Join Date: Jan 2017
Programs: AS 75K and Million Miler
Posts: 11
Jan 16, 2018, 12:42 pm
#17
Join Date: Sep 2014
Location: ANC
Programs: Alaska 100k
Posts: 1,012
But today around 10a, my reservations started showing Gold. So I can now request upgrades on my next 15 reservations.
edit: it now has the button for "Complimentary Upgrade" on my 2-pax reservations, but it keeps telling me that an error occurred and to call reservations. But it IS showing me as "Gold" on the confirmation page, so that is an improvement.
Jan 16, 2018, 6:32 pm
#20
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,952
Progress!
Perhaps SABRE will update this weekend.
Perhaps SABRE will update this weekend.
Jan 16, 2018, 11:19 pm
#21
Join Date: Jun 2001
Location: SAN
Programs: AS 100K, DL MM, AA PLT
Posts: 2,934
Sounds like things are resolving for some, but not me yet. I'm in the same boat--requalified for Gold but flights posted after the new year, causing the system to drop me to MVP). My Gold status was restored last week, but all my reservations (including those booked in 2017 and new ones post status restoration) still show MVP. FWIW I have been able to have all five of my flights so far this year upgraded manually at the Gold window by calling in. Sometimes it takes a supervisor, and occasionally a HUCA, but, as usual, in the end Alaska customer service FTW.
Jan 16, 2018, 11:33 pm
#22
Join Date: Jun 2005
Location: SEA
Programs: DL DM, Hyatt Glob, EX-AS 75k
Posts: 104
+1 in the same boat. Talked to the first-ever RUDE AS Customer Care representative, he told me I need to "be patient" because "it is what it is" and they're "unable to make an exception and push (my) status through."
I have flown 6 flights since Jan 1st and missed upgrades on 5 of them (the sixth, I used a GGU). Was a 75K, dropped to Gold because I went for Diamond on Delta instead, and all my reservations so far this year have classified me as an MVP. I didn't notice at first and was then disallowed from boarding with Golds (have been Gold or 75K for 9 years, didn't even think about it) and was refused a drink in the cabin since the FA's system did not show me as Gold.
Meanwhile my Delta status never missed a beat and my rollover MQMs posted in the first couple days of the year. Feeling pretty crap about AS nowadays.
I have flown 6 flights since Jan 1st and missed upgrades on 5 of them (the sixth, I used a GGU). Was a 75K, dropped to Gold because I went for Diamond on Delta instead, and all my reservations so far this year have classified me as an MVP. I didn't notice at first and was then disallowed from boarding with Golds (have been Gold or 75K for 9 years, didn't even think about it) and was refused a drink in the cabin since the FA's system did not show me as Gold.
Meanwhile my Delta status never missed a beat and my rollover MQMs posted in the first couple days of the year. Feeling pretty crap about AS nowadays.
Jan 17, 2018, 7:56 am
#23
Join Date: Jan 2009
Location: SEA
Programs: AS MVPG, Bonvoy Titanium, NEXUS
Posts: 174
Is there any way to actually see which waitlist I'm on via the web? Mostly I'm happy to be able to upgrade myself to PC, although a couple flights I could have qualified for last week, the PC is now full.
Jan 17, 2018, 12:42 pm
#24
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
Jan 17, 2018, 12:42 pm
#25
Join Date: Sep 2014
Location: ANC
Programs: Alaska 100k
Posts: 1,012
Just a heads up to anyone who experienced this issue:
I booked 10 reservations during the time I was MVP but didn’t waitlist. When the reservations finally showed up as Gold, I tried to request to be added to the waitlist but was getting an error.
A wonderful phone agent had to manually add me to the waitlist for all of my upcoming trips. She said something about the status update broke the waitlist request function and they sometimes have to manually fix it.
I booked 10 reservations during the time I was MVP but didn’t waitlist. When the reservations finally showed up as Gold, I tried to request to be added to the waitlist but was getting an error.
A wonderful phone agent had to manually add me to the waitlist for all of my upcoming trips. She said something about the status update broke the waitlist request function and they sometimes have to manually fix it.
