Jan 8, 2018, 2:39 pm
Last edit by: flyupfrnt
Please post your upgrade successes & failures including:
Date
Route (Please bold if failure)
Flight Number
Status (MVP, Gold or 75K)
Fare Class
Add companion if there was one
Time the upgrade cleared or position on waitlist if didn't clear
Date of ticket purchase
Examples:
2/2/18 SEA-ANC AS 67 75K Upgrade cleared at T-120 hours
2/19/18 MSY-SEA AS 887 MVPG Didn't clear 4/22 on waitlist
Date
Route (Please bold if failure)
Flight Number
Status (MVP, Gold or 75K)
Fare Class
Add companion if there was one
Time the upgrade cleared or position on waitlist if didn't clear
Date of ticket purchase
Examples:
2/2/18 SEA-ANC AS 67 75K Upgrade cleared at T-120 hours
2/19/18 MSY-SEA AS 887 MVPG Didn't clear 4/22 on waitlist
I Got/Didn't Get MVP/Gold/75K Upgrade on AS (2018)
Jan 11, 2018, 3:51 pm
#31
Original Poster
Join Date: Jun 2004
Location: Anchorage, AK
Programs: Lifetime AS 1MM & MVPG, AS MVPG100K, AA, DL, HH-G
Posts: 8,259
Date: 1/10
Route: LAX-ANC
Flight Number: 193
Status: MVP Gold75K
Fare Class: R
Cleared: 24 hours out
Some weird things happened with this reservation that I may post on another thread. For this flight I got the notice of the upgrade but was unable to go online (main website or app) and select a seat. I called and they could not help either. At the airport I got my BP on VX 1337 connecting to AS193. The VX BP printed out just fine but it took the agent at the counter almost 30 minutes and the help of several other people before they could finally print out the LAX-ANC BP. It had "Flight Coupon Required" printed on it which the agent highlighted with a yellow marker. I had not seen that statement since AS went to electronic upgrades years ago. At LAX I tried to get a new BP without the statement on it. The one they printed out had the same statement on it. The Agent finally said "I am glad you came to me now (90 minutes before the flight and no one else in line). Don't worry about it. I will be here and clear you through". He was true to his word and no problem boarding. Just strange to see this after all these years.
Route: LAX-ANC
Flight Number: 193
Status: MVP Gold75K
Fare Class: R
Cleared: 24 hours out
Some weird things happened with this reservation that I may post on another thread. For this flight I got the notice of the upgrade but was unable to go online (main website or app) and select a seat. I called and they could not help either. At the airport I got my BP on VX 1337 connecting to AS193. The VX BP printed out just fine but it took the agent at the counter almost 30 minutes and the help of several other people before they could finally print out the LAX-ANC BP. It had "Flight Coupon Required" printed on it which the agent highlighted with a yellow marker. I had not seen that statement since AS went to electronic upgrades years ago. At LAX I tried to get a new BP without the statement on it. The one they printed out had the same statement on it. The Agent finally said "I am glad you came to me now (90 minutes before the flight and no one else in line). Don't worry about it. I will be here and clear you through". He was true to his word and no problem boarding. Just strange to see this after all these years.
Jan 11, 2018, 10:40 pm
#32
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
1/16/18 SFO-SEA AS 391 75K+Companion Upgrade cleared at T-115*
1/16/18 SEA-ANC AS 95 75K+Companion Upgrade cleared at T-119*
I was at home so I monitored the first flight at T-120 mark. Nothing happened. Checked it an hour later. No upgrade. Hour after that, nada. F space
Figured I'd wait until the second flight should clear. It didn't. F space had disappeared on AS391, but U was still there. Ok, time to call AS, as it's U3 on each flight. Agent saw U and my status was indicated on the reservation, but was hesitant to clear. Mentioned U was already disappearing on the flights and limited U left. Agent said the'd upgrade "this time" and was able to select a pair of seats in row 2. ^
Only thing I can think of that tweaked the upgrade processor out was a VX segment the day before, LAX-SFO. But it worked out this time ^
1/16/18 SEA-ANC AS 95 75K+Companion Upgrade cleared at T-119*
I was at home so I monitored the first flight at T-120 mark. Nothing happened. Checked it an hour later. No upgrade. Hour after that, nada. F space
Figured I'd wait until the second flight should clear. It didn't. F space had disappeared on AS391, but U was still there. Ok, time to call AS, as it's U3 on each flight. Agent saw U and my status was indicated on the reservation, but was hesitant to clear. Mentioned U was already disappearing on the flights and limited U left. Agent said the'd upgrade "this time" and was able to select a pair of seats in row 2. ^
Only thing I can think of that tweaked the upgrade processor out was a VX segment the day before, LAX-SFO. But it worked out this time ^
Jan 12, 2018, 7:09 am
#33
Join Date: Aug 2000
Location: Seattle, WA
Programs: Alaska 100K - MM, defender of shoes on the carpeted bulkhead 4ever, AA LT PLT, Hyatt Glob, HH Dia
Posts: 7,446
Jan 12, 2018, 8:51 pm
#35
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
I wish more were hesitant and did not allow people to jump the list. I had this happen last year and I ended up clearing. its not clearing all seats at one but one or 2 at a time over several hours.
Jan 12, 2018, 9:53 pm
#36
Join Date: Oct 2015
Location: Maui
Programs: AS 75K
Posts: 199
I sent a note in. Hopefully they'll take note of it and prevent it from happening again.
Jan 15, 2018, 10:44 am
#38
Join Date: Mar 2000
Location: Seattle
Programs: AS MVP Gold
Posts: 1,093
Date: 1/13/18
Route: SEA-BOS
Flight Number: AS12*
Status: MVPG
Fare Class: R
Did not clear...7/20-something on waitlist
Date of ticket purchase: 11/23/17
Date: 1/13/18
Route: BOS-SEA
Flight Number: AS15*
Status: MVPG
Fare Class: R
Cleared: 9h11m prior to departure
Date of ticket purchase: 11/23/17
*Operated with B738, first time since 12/15/17 (usually B739)
Route: SEA-BOS
Flight Number: AS12*
Status: MVPG
Fare Class: R
Did not clear...7/20-something on waitlist
Date of ticket purchase: 11/23/17
Date: 1/13/18
Route: BOS-SEA
Flight Number: AS15*
Status: MVPG
Fare Class: R
Cleared: 9h11m prior to departure
Date of ticket purchase: 11/23/17
*Operated with B738, first time since 12/15/17 (usually B739)
Last edited by bbinchi; Jan 15, 2018 at 10:49 am Reason: Adding note about equipment flown
Jan 15, 2018, 12:48 pm
#39
Join Date: Nov 2010
Programs: AS MVPG, HH Diamond
Posts: 232
Forgot to post this earlier...
Date: 1/5/18
Route: SEA-DEN
Flight Number: AS678
Status: MVPG + Non-MVP companion
Fare Class: R
Cleared: T-24 hours, a few minutes after checking in
Date of ticket purchase: 10/8/17
Date: 1/8/18
Route: DEN-SEA
Flight Number: AS673
Status: MVPG + Non-MVP companion
Fare Class: T
Cleared: T-90 minutes
Date of ticket purchase: 10/8/17
Didn't think we were going to get the upgrade on the return, as it didn't come through until we were already at the gate. We were next to last to get upgraded, as after boarding one more person got an upgrade and was brought up to first class from his seat in economy (was on one of the -900s that hasn't yet gone through its cabin overhaul.)
Date: 1/5/18
Route: SEA-DEN
Flight Number: AS678
Status: MVPG + Non-MVP companion
Fare Class: R
Cleared: T-24 hours, a few minutes after checking in
Date of ticket purchase: 10/8/17
Date: 1/8/18
Route: DEN-SEA
Flight Number: AS673
Status: MVPG + Non-MVP companion
Fare Class: T
Cleared: T-90 minutes
Date of ticket purchase: 10/8/17
Didn't think we were going to get the upgrade on the return, as it didn't come through until we were already at the gate. We were next to last to get upgraded, as after boarding one more person got an upgrade and was brought up to first class from his seat in economy (was on one of the -900s that hasn't yet gone through its cabin overhaul.)
Jan 17, 2018, 9:44 am
#40
Join Date: Apr 2014
Posts: 1,639
1/16/18 PDX-OAK AS914 MVPG 12/30 on waitlist
I've been about ~40% on PDX-OAK upgrades since it went 737 (obviously more successful when it's a 900 vs 700/800). I either upgrade 2-3 days out or not at all. Zero upgrades at T-24 or under.
I've been about ~40% on PDX-OAK upgrades since it went 737 (obviously more successful when it's a 900 vs 700/800). I either upgrade 2-3 days out or not at all. Zero upgrades at T-24 or under.
Jan 18, 2018, 3:13 pm
#42
Join Date: Jul 2004
Location: Seattle, Wa
Programs: AS 75K & BR Member- HHonors Diamond - Hertz PC - Marriott Titanium - IHG Ambassador
Posts: 2,379
1/21/18
AS253 LTO-LAX
75K
K Fare
UG’d 5 mins after purchase on 1/18/18 @ T-71.5
1/21/2018
AS253 LAX-PDX
75K
K fare
UG’d at T-72 on day of purchase 1/18/18
AS253 LTO-LAX
75K
K Fare
UG’d 5 mins after purchase on 1/18/18 @ T-71.5
1/21/2018
AS253 LAX-PDX
75K
K fare
UG’d at T-72 on day of purchase 1/18/18
Last edited by flyupfrnt; Jan 19, 2018 at 7:35 am
Jan 19, 2018, 8:45 am
#43
Join Date: May 2006
Location: TUS/PDX
Programs: WN CP/A-List, AS MVPG75K
Posts: 5,798
1/16 PHX-SEA 645a departure: UG @ 120 hr.
1/16 SEA-YYC 1005a departure: UG @ 120 hr. For some reason the system didn't assign me a seat until I checked in, so I missed out on a window for the spectacular view coming into Calgary.
1/16 SEA-YYC 1005a departure: UG @ 120 hr. For some reason the system didn't assign me a seat until I checked in, so I missed out on a window for the spectacular view coming into Calgary.
Jan 20, 2018, 7:47 am
#44
Join Date: Dec 2007
Location: USA
Programs: AS MVPG75k
Posts: 330
1/20 IAD-SFO 935a departure: UG @ gate, after request (MVPG)
I called cust service 14 hours out about an upgrade and after 40 minutes on hold, they said there is something wrong with the system, gave me 5000 miles for the trouble, but no upgrade. In the past, with MVPG, I’ve always been able to select open MCS seats 24 hours out.
When I reached the gate, I asked about available MCS (premium) seat upgrades. The agent immediately placed me in one of several open MCS seats. The agent said the Alaska-Virgin upgrade system is currently broken and the only way to get premium seats is to request them at the gate.
Anyone else having this problem?
I called cust service 14 hours out about an upgrade and after 40 minutes on hold, they said there is something wrong with the system, gave me 5000 miles for the trouble, but no upgrade. In the past, with MVPG, I’ve always been able to select open MCS seats 24 hours out.
When I reached the gate, I asked about available MCS (premium) seat upgrades. The agent immediately placed me in one of several open MCS seats. The agent said the Alaska-Virgin upgrade system is currently broken and the only way to get premium seats is to request them at the gate.
Anyone else having this problem?
Jan 20, 2018, 11:40 am
#45
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,724
