Problem booking award seats on JAL
Dec 13, 2017, 5:26 pm
#1
Original Poster
Join Date: Apr 2006
Posts: 66
Problem booking award seats on JAL
I got the error message after payment info when trying to book 4 business class seats on JAL. I verified that seats are now still shown as available on JAL and BA websites. On AS however, all 4 seats on the inbound have disappeared. Any idea what's going on? Should I call in to try?
Dec 13, 2017, 5:38 pm
#2
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,378
Multiple threads reporting these same problems. Enjoy. 
JAL award problem
https://www.flyertalk.com/forum/alas...artner-24.html
https://www.flyertalk.com/forum/alas...ll-cabins.html
(TL;DR: yes, you should call in.)
JAL award problem
https://www.flyertalk.com/forum/alas...artner-24.html
https://www.flyertalk.com/forum/alas...ll-cabins.html
(TL;DR: yes, you should call in.)
Dec 14, 2017, 2:47 pm
#3
Original Poster
Join Date: Apr 2006
Posts: 66
Thanks for the reply! I've managed to book the tickets by calling in but not before HUCA. The first agent could not find anything at all I went back to double check the availability on BA and realized either the availability has changed or I made a mistake. But even with the triple-checked routing I could not get anything to work on the website. Luckily a second call made all the difference. The agent was super helpful and very knowledgeable. I ended up with the exact dates I wanted but what is strange is that BA showed no availability on the outbound on that date but somehow the agent managed to get it to work. I got lucky I guess.
I went back to double check the availability on BA and realized either the availability has changed or I made a mistake. But even with the triple-checked routing I could not get anything to work on the website. Luckily a second call made all the difference. The agent was super helpful and very knowledgeable. I ended up with the exact dates I wanted but what is strange is that BA showed no availability on the outbound on that date but somehow the agent managed to get it to work. I got lucky I guess.