First Horizon E175 flight... doesn't feel much like Horizon
#1
Original Poster
Join Date: Jan 2009
Location: SEA
Programs: AS MVPG75k, NEXUS
Posts: 170
First Horizon E175 flight... doesn't feel much like Horizon
Maybe I've been on too many Q400's over the years but I was really surprised by some things on my first E175 flight SEA-BZN over the weekend.
First off, no Ala Cart. Small thing, but when you board a flight at the C2, C10, C16 gates at SEA, it's kind of standard to get to put your bag on a cart. Overhee ad space in the 175 is better, but still not enough.
I received a late upgrade to F, which I really enjoyed. Comfortable seats! But we got no meal service which left me confused. F pax got a Biscoff cookie, yet PC pax still got a snack box. Some colleagues who traveled the day before said they did get a meal on their flight in F, so maybe we were a one-off? Or I missed an announcement of some kind? Still seemed odd.
Finally, near the end of the flight, a FA got on the intercom to announce that they had heard lots of complaints from coach passengers about not getting complimentary beer or wine. "Complimentary beer and wine is only available on planes with propellers" was the quote from the FA. Really? I'm pretty sure I've gotten beer on CRJ-700's right? Or was that a long time ago and not current?
Anyway, it was a pleasant, fast flight, but I think Alaska/Horizon has some educating to do if they aren't going to continue their legendary great service.
First off, no Ala Cart. Small thing, but when you board a flight at the C2, C10, C16 gates at SEA, it's kind of standard to get to put your bag on a cart. Overhee ad space in the 175 is better, but still not enough.
I received a late upgrade to F, which I really enjoyed. Comfortable seats! But we got no meal service which left me confused. F pax got a Biscoff cookie, yet PC pax still got a snack box. Some colleagues who traveled the day before said they did get a meal on their flight in F, so maybe we were a one-off? Or I missed an announcement of some kind? Still seemed odd.
Finally, near the end of the flight, a FA got on the intercom to announce that they had heard lots of complaints from coach passengers about not getting complimentary beer or wine. "Complimentary beer and wine is only available on planes with propellers" was the quote from the FA. Really? I'm pretty sure I've gotten beer on CRJ-700's right? Or was that a long time ago and not current?
Anyway, it was a pleasant, fast flight, but I think Alaska/Horizon has some educating to do if they aren't going to continue their legendary great service.
#3
Join Date: Apr 2009
Location: YYF/YLW
Programs: AA, DL, AS, VA, WS Silver
Posts: 5,427
Finally, near the end of the flight, a FA got on the intercom to announce that they had heard lots of complaints from coach passengers about not getting complimentary beer or wine. "Complimentary beer and wine is only available on planes with propellers" was the quote from the FA. Really? I'm pretty sure I've gotten beer on CRJ-700's right? Or was that a long time ago and not current?
Or "Complimentary beer and wine is only available in coach on flights without First Class; otherwise, Alaska would find it difficult to entice you to pay more for better seats." Perhaps a bit too honest?
#4
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 9,861
Maybe I've been on too many Q400's over the years but I was really surprised by some things on my first E175 flight SEA-BZN over the weekend.
First off, no Ala Cart. Small thing, but when you board a flight at the C2, C10, C16 gates at SEA, it's kind of standard to get to put your bag on a cart. Overhee ad space in the 175 is better, but still not enough.
I received a late upgrade to F, which I really enjoyed. Comfortable seats! But we got no meal service which left me confused. F pax got a Biscoff cookie, yet PC pax still got a snack box. Some colleagues who traveled the day before said they did get a meal on their flight in F, so maybe we were a one-off? Or I missed an announcement of some kind? Still seemed odd.
Finally, near the end of the flight, a FA got on the intercom to announce that they had heard lots of complaints from coach passengers about not getting complimentary beer or wine. "Complimentary beer and wine is only available on planes with propellers" was the quote from the FA. Really? I'm pretty sure I've gotten beer on CRJ-700's right? Or was that a long time ago and not current?
Anyway, it was a pleasant, fast flight, but I think Alaska/Horizon has some educating to do if they aren't going to continue their legendary great service.
First off, no Ala Cart. Small thing, but when you board a flight at the C2, C10, C16 gates at SEA, it's kind of standard to get to put your bag on a cart. Overhee ad space in the 175 is better, but still not enough.
I received a late upgrade to F, which I really enjoyed. Comfortable seats! But we got no meal service which left me confused. F pax got a Biscoff cookie, yet PC pax still got a snack box. Some colleagues who traveled the day before said they did get a meal on their flight in F, so maybe we were a one-off? Or I missed an announcement of some kind? Still seemed odd.
Finally, near the end of the flight, a FA got on the intercom to announce that they had heard lots of complaints from coach passengers about not getting complimentary beer or wine. "Complimentary beer and wine is only available on planes with propellers" was the quote from the FA. Really? I'm pretty sure I've gotten beer on CRJ-700's right? Or was that a long time ago and not current?
Anyway, it was a pleasant, fast flight, but I think Alaska/Horizon has some educating to do if they aren't going to continue their legendary great service.
#5
Join Date: Nov 2016
Location: EUG
Programs: AS MVP, HH Gold, SPG/Marriott Plat, and a bunch of other stuff I guess
Posts: 41
It's not whether the statement about propeller planes is correct; it's whether it makes any sense at all (it doesn't... unless the beer and wine are meant to be an apology of sorts for the otherwise abysmal hard product on the Q400).
I was upgraded to F on a Skywest-operated E175 a while back, on SEA-SMF (only a tiny bit longer than SEA-BZN) and they managed a free drink before departure and a full meal service inflight.
Maybe they should start printing a flow chart on the seat back cards so you can figure out who gets a meal, who gets cookies, who gets a snack box, who gets free booze, and who gets to sit down and shut up.
I was upgraded to F on a Skywest-operated E175 a while back, on SEA-SMF (only a tiny bit longer than SEA-BZN) and they managed a free drink before departure and a full meal service inflight.
Maybe they should start printing a flow chart on the seat back cards so you can figure out who gets a meal, who gets cookies, who gets a snack box, who gets free booze, and who gets to sit down and shut up.
#6
Join Date: Mar 2012
Posts: 72
Personally I am going to miss the Q400’s. It’s really the only plane that I will take if I have to fly economy, especially non-exit row economy. I like the cart and I like that the seats don’t recline.
I am a tall guy and PDX - Billings is a regular trip for me. The Q400 suits me fine.
I am a tall guy and PDX - Billings is a regular trip for me. The Q400 suits me fine.
#7
Join Date: Oct 2006
Posts: 730
Really? Do you miss butter churning too? Louder, slower, winter outside waits for the a la carte, no WiFi, no running water. Perhaps you can arrange for some PDX - OAK travel. You can still enjoy the Q400 on that route despite E175s being assigned to such booming metropolises as San Luis Obispo and Fresno. The PDX - OAK flight will be two full hours of Q400 joy.
#8
Join Date: Oct 2001
Location: Seattle
Programs: Hilton Diamond, Alaska MVP
Posts: 887
Alaska webpage says that "On Horizon Air, we offer you a free drink, either a beer or wine; complimentary beer and wine service is not available on Skywest E-175 aircraft."
So Horizon E-175 should have the free drinks.
https://www.alaskaair.com/content/tr...food-and-drink
So Horizon E-175 should have the free drinks.

https://www.alaskaair.com/content/tr...food-and-drink
#9
Join Date: Mar 2012
Posts: 72
Really? Do you miss butter churning too? Louder, slower, winter outside waits for the a la carte, no WiFi, no running water. Perhaps you can arrange for some PDX - OAK travel. You can still enjoy the Q400 on that route despite E175s being assigned to such booming metropolises as San Luis Obispo and Fresno. The PDX - OAK flight will be two full hours of Q400 joy.
Dont get me wrong - The E-175’s are fine. I buy a seat up front on the one seat side and I am a happy camper. I just don’t mind the Q400’s as much as some do, and can even tolerate coach for the reasons noted above.
#10
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA 1MM, AS G75k, Bonvoyed Gold, Honors Dia, IHG Plat, ...
Posts: 11,756
Alaska webpage says that "On Horizon Air, we offer you a free drink, either a beer or wine; complimentary beer and wine service is not available on Skywest E-175 aircraft."
So Horizon E-175 should have the free drinks.
https://www.alaskaair.com/content/tr...food-and-drink
So Horizon E-175 should have the free drinks.

https://www.alaskaair.com/content/tr...food-and-drink
Seems bizarre to me. It is Alaska that decides what the service standard is, right?
#11
Join Date: Apr 2009
Location: YYF/YLW
Programs: AA, DL, AS, VA, WS Silver
Posts: 5,427
Alaska webpage says that "On Horizon Air, we offer you a free drink, either a beer or wine; complimentary beer and wine service is not available on Skywest E-175 aircraft."
So Horizon E-175 should have the free drinks.
https://www.alaskaair.com/content/tr...food-and-drink
So Horizon E-175 should have the free drinks.

https://www.alaskaair.com/content/tr...food-and-drink
#12
Original Poster
Join Date: Jan 2009
Location: SEA
Programs: AS MVPG75k, NEXUS
Posts: 170
This is a great catch!!
Alaska webpage says that "On Horizon Air, we offer you a free drink, either a beer or wine; complimentary beer and wine service is not available on Skywest E-175 aircraft."
So Horizon E-175 should have the free drinks.
https://www.alaskaair.com/content/tr...food-and-drink
So Horizon E-175 should have the free drinks.

https://www.alaskaair.com/content/tr...food-and-drink
#14
Join Date: Sep 2001
Programs: Alaska Tanzanite 100K
Posts: 3,715
the one NOT staffed by Horizon has a crew :P
#15
Join Date: Oct 2015
Location: EUG
Programs: ʙᴏɴᴠo̱ʏ Pt, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,306
SEA GA tonight was offering preboarding as an incentive for gate checking bags on a BOI E175 flight.