JAL award problem

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Old Jan 15, 18, 11:36 am   -   Wikipost
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Award seats cannot be booked between Australia and the US.

JAL has migrated to Amadeus 11/16/2017 and has experienced glitches in both their reservations, systems, and partner availability.

The following JAL JMB forum threads may be of interest to AS Flyertalkers, however questions or issues regarding partner availability or partner ticketing should remain in the partner forums:

https://www.flyertalk.com/forum/japa...16-2017-a.html

https://www.flyertalk.com/forum/japa...16-2017-a.html
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Old May 5, 18, 8:36 am
  #46  
 
Join Date: Jan 2010
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Originally Posted by theOtherHolmes View Post
Do you need more than 0 Miles to search properly?

When I search for HKG-NRT/HND or NRT/HND - JFK on AS, the calendar will show 25K (or whatever points required) across the dates, but error for displaying the actual flight options.

Im searching leg by leg.

Anyone else getting the search tool to work? I need to see HKG -TYO (preferably HND) - JFK/ ORD next March.
What dates for each segment are you looking for. Are you searching leg by leg because you want a stopover in TYO? If not did you try searching direct? There is some wonkyness in the last few days of the schedule for the inter-Asia segment. If you are looking at the last few days of the schedule I would book the TYO-JFK segment now to lock in the long-haul availability and add the HKG-TYO segment in a few days when it starts to show.
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Old May 8, 18, 9:36 am
  #47  
 
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Originally Posted by skimthetrees View Post
What dates for each segment are you looking for. Are you searching leg by leg because you want a stopover in TYO? If not did you try searching direct? There is some wonkyness in the last few days of the schedule for the inter-Asia segment. If you are looking at the last few days of the schedule I would book the TYO-JFK segment now to lock in the long-haul availability and add the HKG-TYO segment in a few days when it starts to show.
Yes I need a stopover in Tokyo.

I cannot seem to find any availability (as in no JL
flights) on Alaska search tool starting March 31, 2019 for TYO -JFK or ORD. BA shows seats available across cabins all the way up to April 3, 2019 which is 330 days from today (May 8).

Is AS having issues again with JL award?
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Old May 8, 18, 11:15 am
  #48  
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Originally Posted by theOtherHolmes View Post


Yes I need a stopover in Tokyo.

I cannot seem to find any availability (as in no JL
flights) on Alaska search tool starting March 31, 2019 for TYO -JFK or ORD. BA shows seats available across cabins all the way up to April 3, 2019 which is 330 days from today (May 8).

Is AS having issues again with JL award?
As mentioned, AS is wonky towards the very end of the schedule. You would have seen availability had you searched for an earlier date. Here's early March 2018.

eponymous_coward is offline  
Old May 8, 18, 11:46 am
  #49  
 
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Originally Posted by eponymous_coward View Post
As mentioned, AS is wonky towards the very end of the schedule. You would have seen availability had you searched for an earlier date. Here's early March
Does that mean if I want a flight on April 8/9/10,
I will have to wait until 320 days to book? Is it a website issue or back end too? Can I book via phone?
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Old May 8, 18, 12:26 pm
  #50  
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Originally Posted by theOtherHolmes View Post
Does that mean if I want a flight on April 8/9/10,
I will have to wait until 320 days to book? Is it a website issue or back end too? Can I book via phone?
The agents see the exact same availability you do on the website. You'll just end up paying an extra fee for the same thing you could do on the website (unless you're MVPG+).
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Old May 8, 18, 12:27 pm
  #51  
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No idea which side is doing it but some partners are being suppressed until 30-60 days after the window. Though I do see space on BOS-NRT on 4/2/18
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Old May 8, 18, 9:27 pm
  #52  
 
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Originally Posted by theOtherHolmes View Post
Does that mean if I want a flight on April 8/9/10,
I will have to wait until 320 days to book? Is it a website issue or back end too? Can I book via phone?
You originally said you wanted to see flights in March but now you want April? When exactly did you want these flights?

You do not have to wait until 320 days. For you it is more complicated because the AS multi-city search seems completely broken for your itinerary ( HKG -TYO (preferably HND) - JFK/ ORD). On a direct HKG-NYC you can use the calendar trick to get closer, maybe 327 days. If agents cannot help with multi-city I would book the direct HKG-NYC using the calendar trick as soon as you can then use the change flight tool on the website a few days later (depending on your stopover length) to change the TYO-NYC segment to a new date.
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Old May 9, 18, 4:41 am
  #53  
 
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Originally Posted by skimthetrees View Post
You originally said you wanted to see flights in March but now you want April? When exactly did you want these flights?

You do not have to wait until 320 days. For you it is more complicated because the AS multi-city search seems completely broken for your itinerary ( HKG -TYO (preferably HND) - JFK/ ORD). On a direct HKG-NYC you can use the calendar trick to get closer, maybe 327 days. If agents cannot help with multi-city I would book the direct HKG-NYC using the calendar trick as soon as you can then use the change flight tool on the website a few days later (depending on your stopover length) to change the TYO-NYC segment to a new date.
Its actually April 8/9/10. Sorry I was being vague.

Thanks for the tip! Will do.
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Old Jun 26, 18, 11:22 pm
  #54  
 
Join Date: Jun 2018
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I am having trouble with an intra Asia booking (SGN - TYO - HAN). When I search by segment, plenty of availability, when combined, it doesn't appear. I've also tried one other direct intra Asia (starting and ending in the same country) route (Shanghai - TYO - Beijing) and it produces the same lack of results. Intra Asia searches that begin and end in different countries such as KUL - TYO - SIN, SGN - TYO - TPE does work, however. Does anyone have any experience with this?

[I have screenshots but can't post them until I have 5 posts - it seems.]
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Old Jun 26, 18, 11:45 pm
  #55  
 
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Originally Posted by akb626 View Post
I am having trouble with an intra Asia booking (SGN - TYO - HAN). When I search by segment, plenty of availability, when combined, it doesn't appear. I've also tried one other direct intra Asia (starting and ending in the same country) route (Shanghai - TYO - Beijing) and it produces the same lack of results. Intra Asia searches that begin and end in different countries such as KUL - TYO - SIN, SGN - TYO - TPE does work, however. Does anyone have any experience with this?

[I have screenshots but can't post them until I have 5 posts - it seems.]
First, the Alaska’s routing rules for stopovers (stays of more than 24 hours on an international itinerary) and open jaws (when you return from a city other than your destination or fly home to a city other than your origin) are clear (link)
two stopovers and two open jaws per round-trip international itinerary
one stopover per one-way international itinerary.

Assuming I understood you correctly,
basically, if you are looking to book business class at the one way rate of 25,000 miles,
Tokyo is simply a very very long stop over on your route from country A to country B.
So, you must return to a country different from where you departed from, for it to qualify as a "one way award".
HKG/Taiwan and China are treated as separate countries.
Best combos of origin/destinations that are very near and can be connected cheaply on a LCC to complete your "return trip" are CGK/SIN/KUL/BKK.

If you need to depart and return to the same country, simply book a return trip at 50,000 miles.
you can call Alaska, get charged double the miles.
or, just return to a country nearby and connect with a lcc, saving you 25000 miles for another trip!

If you actually have difficulty finding availability on a route from country A to country B via Tokyo, simply do the following steps.
1. use British airways website (or any other one world, non-JAL website) to confirm availability for the exact dates you are looking for.
2. multip-city award, and chose the exact dates and exact airports (HND or NRT, not TYO) for better results
3. barring any weird issues, the itinerary should show.
note that using the date changer/calendar slides BOTH the outbound and inbound, so you wont get availability unless both days before/after your outbound and inbound have award space.
4. if there are issues at 3 above, then switch to one way award, and search each leg of your flight individually, just to confirm Alaska website can actually see the individual legs. chose the exact dates and exact airports (HND or NRT, not TYO) for better results.
5. if you get availability, then repeat 2 above.
lastly, dont call about this. it is a sweet-spot that we shouldn't bring unnecessary attention to.

Last edited by Tokyoite; Jun 26, 18 at 11:55 pm
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Old Jun 27, 18, 12:40 am
  #56  
 
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Originally Posted by Tokyoite View Post
Tokyo is simply a very very long stop over on your route from country A to country B.
So, you must return to a country different from where you departed from, for it to qualify as a "one way award".
HKG/Taiwan and China are treated as separate countries.
This is the crux of it. It's not just some AS award routing rule; it'd be illegal for AS/JL to sell you a single ticket for what is, in the end, a domestic Vietnamese trip.
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Old Jun 27, 18, 1:35 am
  #57  
 
Join Date: Jun 2018
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Originally Posted by jinglish View Post
This is the crux of it. It's not just some AS award routing rule; it'd be illegal for AS/JL to sell you a single ticket for what is, in the end, a domestic Vietnamese trip.
Thank you both - and understood.

Another problem, following Tokyoite 4/5 steps to solve it...
Plenty of SGN-NRT (J and Y) availability in August, and BA is showing me one J seat on the JL18 flight from NRT to YVR on the 24th. Searching for the JL flight [separately] on AS yields:

No search results were found for Tokyo-Tokyo Narita (NRT) to Vancouver (YVR).
Try selecting a different date.
Error Code: -1300
Is this a known problem? I see some wonkyness for JL flight results on AS (and BA) a few posts up, though most seem resolved.

Thanks all!
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Old Jun 27, 18, 2:15 am
  #58  
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Originally Posted by akb626 View Post
Thank you both - and understood.

Another problem, following Tokyoite 4/5 steps to solve it...
Plenty of SGN-NRT (J and Y) availability in August, and BA is showing me one J seat on the JL18 flight from NRT to YVR on the 24th. Searching for the JL flight [separately] on AS yields:


Is this a known problem? I see some wonkyness for JL flight results on AS (and BA) a few posts up, though most seem resolved.

Thanks all!
QF is not showing any availability of JL J NRT-YVR the week of August 24th.

The NRT-YVR route as well as the NRT-SAN route are serviced with B787 which have angled lay-flat seats and no F.

I would recommend taking HND-LAX/SFO for a better J experience or opportunity for F and then --> SEA-YVR on AS on the same award. There is definitely availability HND-SFO that week of August. I haven't checked LAX.

There are at least 2 J seats Aug 23rd
There are at least 2 F seats Aug 26th
There is one J seat Aug 21st
There is one F seat Aug 24th.

James
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Flying for Fun is offline  
Old Jul 16, 18, 9:47 pm
  #59  
 
Join Date: May 2016
Posts: 2
Recently i try using alaska mile to redeem JL route KUL-NRT but it is only show the Y class, but no C class at all starting from February 2019, did any one know why? before that it is plenty a lot C class award seat available, and i find at BA website, it show the same thing also, only start June, 2019, it start to show got two C class award tickets.
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Old Jul 16, 18, 10:00 pm
  #60  
 
Join Date: Sep 2008
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Someone brought this up but nothing was concluded: is JAL doing married segments? Because I saw it, as in if you go from SIN through NRT you could get first on the TPAC, but from NRT directly there was none.
s0ssos is offline  

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