Schedule change - options?
#1
Original Poster
Join Date: Oct 2005
Location: OKA
Programs: AA Gold, UA 1K, Marriott Gold, Hilton Gold
Posts: 467
Schedule change - options?
I'm organizing a family trip to Bozeman in January.
Back in September I booked 12 of us on various airlines from a variety of locations around the country to all arrive between 12pm and 130pm.
I booked two of us on Alaska after transferring points from SPG; one itinerary is ATL-SEA-BZN on Jan 11 (flights AS 85 and AS 3442). It appears that flight 85 is no longer scheduled to operate on that day. When I try to access the reservation the AS website advises me to call in for manual assistance -- which I plan on doing.
Before I do so I wanted to check with the wisdom of this crowd: I anticipate that what I will be offered is either a change to a flight that departs ATL in the afternoon on the same day with arrival in Bozeman after midnight, or a refund of the miles that I used.
Is that correct? Is there anything else at all that I could expect to receive -- it would be nice if they could rebook my family member onto another airline with a similar arrival time to what I initially booked, but I seriously doubt this is anything Alaska would entertain.
Further, I expect that if I do take a refund with miles, that it is highly unlikely if not impossible that I will be able to transfer the miles back to SPG -- but if anyone could give me advice on how I could try to get this to happen, I'd appreciate it.
Thanks
-z
Back in September I booked 12 of us on various airlines from a variety of locations around the country to all arrive between 12pm and 130pm.
I booked two of us on Alaska after transferring points from SPG; one itinerary is ATL-SEA-BZN on Jan 11 (flights AS 85 and AS 3442). It appears that flight 85 is no longer scheduled to operate on that day. When I try to access the reservation the AS website advises me to call in for manual assistance -- which I plan on doing.
Before I do so I wanted to check with the wisdom of this crowd: I anticipate that what I will be offered is either a change to a flight that departs ATL in the afternoon on the same day with arrival in Bozeman after midnight, or a refund of the miles that I used.
Is that correct? Is there anything else at all that I could expect to receive -- it would be nice if they could rebook my family member onto another airline with a similar arrival time to what I initially booked, but I seriously doubt this is anything Alaska would entertain.
Further, I expect that if I do take a refund with miles, that it is highly unlikely if not impossible that I will be able to transfer the miles back to SPG -- but if anyone could give me advice on how I could try to get this to happen, I'd appreciate it.
Thanks
-z
#2
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,834
This is one case where the loss of DL as a partner really hurts. While AA is still a partner, they do have one flight a day through Dallas in the morning which arrives at 115PM. You can see if that has award space or if they could confirm on that. Otherwise as Virgin America has no flights to ATL, your only option is to take an AS flight or get the points refunded.
There is no chance that AS will return the points to SPG. Just keep in mind for the future if you transfer points to a carrier that has very limited service at the departure or arrival airport for a booking several months in advance, you may be in trouble.
There is no chance that AS will return the points to SPG. Just keep in mind for the future if you transfer points to a carrier that has very limited service at the departure or arrival airport for a booking several months in advance, you may be in trouble.
#3
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
#4
Join Date: May 2013
Location: SEA
Programs: AS MVP Gold 100K
Posts: 2,021
Probably the best you can do is fly to SEA on the 10th and overnight, then take the morning flight to BZN. There is also a morning AA flight to LAX, then up to SEA and over to BZN on AS gets you in at 6:15pm without an overnight.
Last edited by jsguyrus; Nov 13, 2017 at 8:25 am
#5
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,566
and if you do this, ask AS agent on the phone about a hotel benefit @ SEA. in the past with schedule changes like this AS has comped me a hotel. of course i have always been MVPG so not sure if that is due to status or if they do it for everyone.
#6
Join Date: Apr 2007
Location: MFR
Programs: Alaska MVP, Hyatt Globalist
Posts: 714
So unless you live in Washington or Portland, AS can't get you to ATL in a single day.
#7
Join Date: Sep 2012
Posts: 1,327
I know the redeye comes back in March (in theory) but this is very disappointing for people who actually need to get to ATL.
OP: See if they will re-accommodate you on AA. Probably not, but maybe worth a try.
#8
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
AS service to ATL is a not surprising victim of the collapse of the DL partnership. Pretty much O&D traffic only on that end now versus feeding to DL connections at ATL plus DL's ramp up of their own frequency.
#9
Original Poster
Join Date: Oct 2005
Location: OKA
Programs: AA Gold, UA 1K, Marriott Gold, Hilton Gold
Posts: 467
Thanks everyone. I plan to call today or tomorrow -- I'll try to get them to rebook my fam member on AA. The low-mileage cost ticket (when looking on AA.com) is NOT available, so I think chances are low that Alaska will book that. If they won't book AA, then I'll try DL. The worst they can do is say no.
I'll keep y'all posted about what happens.
I'll keep y'all posted about what happens.
#10
Join Date: Nov 2001
Location: Portland, Oregon
Programs: Hilton Platinum, Alaska MVP Gold
Posts: 2,363
This is the kind of crap that has been happening, and I have been vocal about. Alaska simply does NOT have the resources to cover the routes it has effectively - and the addition of Virgin America and new routes out of SFO has made things even worse.
You can thank CEO Brad Tilden for his misguided and ineffective management of the airline. CEO Tilden simply has simply overcommitted Alaska Airlines.
I feel for the original poster. In short, he's screwed.
You can thank CEO Brad Tilden for his misguided and ineffective management of the airline. CEO Tilden simply has simply overcommitted Alaska Airlines.
I feel for the original poster. In short, he's screwed.
Last edited by WebTraveler; Nov 14, 2017 at 7:08 am
#11
Join Date: May 2009
Posts: 66
Bingo. By killing the redeye, they've made ATL inaccessible for anyone other than PNW locals.
I know the redeye comes back in March (in theory) but this is very disappointing for people who actually need to get to ATL.
OP: See if they will re-accommodate you on AA. Probably not, but maybe worth a try.
I know the redeye comes back in March (in theory) but this is very disappointing for people who actually need to get to ATL.
OP: See if they will re-accommodate you on AA. Probably not, but maybe worth a try.
#12
Join Date: Jan 2004
Location: Portland, Or USA
Posts: 1,799
This is the kind of crap that has been happening, and I have been vocal about. Alaska simply does NOT have the resources to cover the routes it has effectively - and the addition of Virgin America and new routes out of SFO has made things even worse.
You can thank CEO Dan Tilden for his misguided and ineffective management of the airline. CEO Tilden simply has simply overcommitted Alaska Airlines.
I feel for the original poster. In short, he's screwed.
You can thank CEO Dan Tilden for his misguided and ineffective management of the airline. CEO Tilden simply has simply overcommitted Alaska Airlines.
I feel for the original poster. In short, he's screwed.
#15
Join Date: May 2013
Location: SEA
Programs: AS MVP Gold 100K
Posts: 2,021
This is the kind of crap that has been happening, and I have been vocal about. Alaska simply does NOT have the resources to cover the routes it has effectively - and the addition of Virgin America and new routes out of SFO has made things even worse.
You can thank CEO Brad Tilden for his misguided and ineffective management of the airline. CEO Tilden simply has simply overcommitted Alaska Airlines.
I feel for the original poster. In short, he's screwed.
You can thank CEO Brad Tilden for his misguided and ineffective management of the airline. CEO Tilden simply has simply overcommitted Alaska Airlines.
I feel for the original poster. In short, he's screwed.