Horizon FA'S Lying to Passengers?
#1
Original Poster
Join Date: Apr 2011
Programs: DL Plat, Hyatt Globalist, Marriott Plat, Hertz PC
Posts: 90
Horizon FA'S Lying to Passengers?
I'm an AS MVPG who flies 50+ segments a year on the Q400's. Over the past year I've noticed a steady decline in the number of flights that offer drink service. The standard excuse is turbulence, yet my experience is that a very high percentage of the time when that excuse is used no turbulence occurs. I flew a couple of nights ago, absolutely perfect flying conditions, yet the crew from SEA to BOI stated a reduced service because of turbulence and a strong tail wind.
This is a real pet peeve of mine. Having flown Horizon for a couple of decades, I've noticed what used to be a rare occurrence is now frequent. It's obvious that this is either a cost cutting maneuver or laziness on the part of the FA's. Either way, why continually lie to passengers?
This is a real pet peeve of mine. Having flown Horizon for a couple of decades, I've noticed what used to be a rare occurrence is now frequent. It's obvious that this is either a cost cutting maneuver or laziness on the part of the FA's. Either way, why continually lie to passengers?
#2
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
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I'm an AS MVPG who flies 50+ segments a year on the Q400's. Over the past year I've noticed a steady decline in the number of flights that offer drink service. The standard excuse is turbulence, yet my experience is that a very high percentage of the time when that excuse is used no turbulence occurs. I flew a couple of nights ago, absolutely perfect flying conditions, yet the crew from SEA to BOI stated a reduced service because of turbulence and a strong tail wind.
This is a real pet peeve of mine. Having flown Horizon for a couple of decades, I've noticed what used to be a rare occurrence is now frequent. It's obvious that this is either a cost cutting maneuver or laziness on the part of the FA's. Either way, why continually lie to passengers?
This is a real pet peeve of mine. Having flown Horizon for a couple of decades, I've noticed what used to be a rare occurrence is now frequent. It's obvious that this is either a cost cutting maneuver or laziness on the part of the FA's. Either way, why continually lie to passengers?
#3
Join Date: Oct 2015
Location: Pacific Wonderland
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On two recent flights, I noticed that individual prepackaged water or juice was offered rather than the FA's serving from large container. Seemed to go a lot faster and actually had service on PDX-EUG for the first time this year.
#4
Join Date: Jul 2015
Location: SEA
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Posts: 2,036
The one time I flew DL PDX-SEA, they had mini Dasani bottles (and possibly snacks?) at the gate to make up for the lack of inflight service. This sounds like a nice compromise.
#5
Join Date: May 2013
Location: SEA
Programs: AS MVP Gold 100K
Posts: 2,030
On the YKM-SEA (blocked at 41 min) flight they stopped all service about a year ago, "due to the short duration of the flight". On shuttle flights between SEA-PDX (blocked at 48 min) I have always had good service. On the shuttle flights between SEA-GEG at least 50% of the time its no service due to turbulence, which seems to be irrespective if there is actual turbulence or not.
#6
Original Poster
Join Date: Apr 2011
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Posts: 90
On the YKM-SEA (blocked at 41 min) flight they stopped all service about a year ago, "due to the short duration of the flight". On shuttle flights between SEA-PDX (blocked at 48 min) I have always had good service. On the shuttle flights between SEA-GEG at least 50% of the time its no service due to turbulence, which seems to be irrespective if there is actual turbulence or not.
I'm surprised more don't take issue with how Horizon handles the frequent ATC delays. Horizon knows their wheels up time well in advance of boarding, yet boards under a normal schedule knowing full well passengers will just be stuck on the plane during the delay. PSC-SEA has frequently become a 1.5 hour ordeal. Frustrating.
#8
Join Date: May 2013
Location: SEA
Programs: AS MVP Gold 100K
Posts: 2,030
I'm surprised more don't take issue with how Horizon handles the frequent ATC delays. Horizon knows their wheels up time well in advance of boarding, yet boards under a normal schedule knowing full well passengers will just be stuck on the plane during the delay. PSC-SEA has frequently become a 1.5 hour ordeal. Frustrating.
#10
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I had a mainline SFO/PDX last month and the Y crew couldn't even complete a full drink service, and apologized on the PA for those they couldn't get to. No turbulence, no issues, nothing. Just slow.
#11
Join Date: Mar 2016
Location: OR,ID, NV
Programs: AS 75K, DL PM
Posts: 282
I cannot count the number of times this occurs. My flights are either BOI>SEA>PDX or BOI>PDX. If they look young, I know I am going to get fed BS in lieu of a drink. If they appear more seasoned, I know there is going to be turbulence throwing passengers and bags around with a drink in hand.
Sure it gets reported through "Alaska Listens" but usually I get "Tough luck bud"
Sure it gets reported through "Alaska Listens" but usually I get "Tough luck bud"
#12
Join Date: Oct 2015
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#13
Join Date: Jan 2011
Location: Hayden Lake, ID
Programs: AS MVPG 75K, DL Gold, Hilton Gold
Posts: 102
Happens more than half the time on GEG - SEA flights, and rarely any actual turbulence. Laziness, and they obviously don't care like they used to. But hey, I'm just happy that they didn't cancel the flight. (I've had 4 cancelled recently).
Yeah, I'll bet Delta is drooling over this mess.... and they are getting my business from now on.
Yeah, I'll bet Delta is drooling over this mess.... and they are getting my business from now on.
#14
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Join Date: Jul 1999
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I was on a DL commuter/express (whatever they are called) yesterday in F, OAK/LAX and if one wanted to, it could have been a "I could barely roll off the flight" experiences. PDB (full bar) offered before I even sat down, plus a few offers of more during the flight. Plus a snack basket. FA even offered little water bottles to go.
#15
Join Date: Oct 2005
Location: SEA
Programs: AS G100K, DL PM, IHG Gold, HHonors Diamond
Posts: 843
I used to fly a lot on the Q400, but thank goodness in the last couple years, I have begun flying more mainline routes to the Midwest and east coast and less QX regional route. I do notice more than 1/3 of my most recent shorter QX flights (SEA to GEG and PDX) did not have drink services, with the most excuse being turbulence. I think it is just laziness, but this trend doesn't help AS' image, especially among its most frequent flyers like us.
I am surprised I have yet to see the usual AS employees jumped out and defended AS's FAs in this thread.
I am surprised I have yet to see the usual AS employees jumped out and defended AS's FAs in this thread.