MVP Gold - Waiver for Award Cancel/Change Fee
#1
Original Poster
Join Date: Feb 2000
Posts: 6,476
MVP Gold - Waiver for Award Cancel/Change Fee
As a new AS MVP Gold status-matched from VX, I believe I get Mileage Plan fee waiver for changes/cancellations of award tickets.
Does this benefit extend to award tickets I book with my miles for family members? Family members have no status. Family members will be traveling without me.
Does this benefit extend to award tickets I book with my miles for family members? Family members have no status. Family members will be traveling without me.
#3
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
Points used from gold account get the change fee waiver no matter who is traveling. If traveler is gold and points are from non gold, the fee applies inside 60 days, but calling on those may help for the MVPG traveler
Revenue bookings are based on traveler not who is on the reservation or who pays
Revenue bookings are based on traveler not who is on the reservation or who pays
#4
Join Date: Jun 2015
Location: Seattle, WA
Programs: Alaska Airlines
Posts: 658
CDKing is right... if you book with cash, the status waiver only applies to you, even if you are flying in a group... only your fare gets the wavier.
However, if you as an MVP Gold use your points to purchase a flight for anyone (even if you are not traveling with them) then it has the full change/cancel waiver protection.
Alaska customer service told me this tip last fall when trying to help coordinate getting friends to potential bowl game sites for the UW, since we had to plan before we knew where we were going
However, if you as an MVP Gold use your points to purchase a flight for anyone (even if you are not traveling with them) then it has the full change/cancel waiver protection.
Alaska customer service told me this tip last fall when trying to help coordinate getting friends to potential bowl game sites for the UW, since we had to plan before we knew where we were going
#5
Join Date: Aug 2016
Posts: 237
This is good to know!
#6
Original Poster
Join Date: Feb 2000
Posts: 6,476
on advance purchase, nonrefundable paid fares, does an MVP Gold enjoy the ability to cancel at the last minute to receive a full refund to the original form of payment?
the answer seems to be Yes, as per https://www.alaskaair.com/content/tr...ices-fees.aspx.
however, wondering if in practice the refund goes to the AS equivalent of a VX Travel Bank.
the answer seems to be Yes, as per https://www.alaskaair.com/content/tr...ices-fees.aspx.
however, wondering if in practice the refund goes to the AS equivalent of a VX Travel Bank.
#7
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,817
on advance purchase, nonrefundable paid fares, does an MVP Gold enjoy the ability to cancel at the last minute to receive a full refund to the original form of payment?
the answer seems to be Yes, as per https://www.alaskaair.com/content/tr...ices-fees.aspx.
however, wondering if in practice the refund goes to the AS equivalent of a VX Travel Bank.
the answer seems to be Yes, as per https://www.alaskaair.com/content/tr...ices-fees.aspx.
however, wondering if in practice the refund goes to the AS equivalent of a VX Travel Bank.
- Receive the value of a previously canceled ticket as credit certificates or My Wallet credit
https://www.alaskaair.com/content/ab...process-refund
We now offer you the option to receive a credit certificate on wholly unused nonrefundable tickets when canceling on alaskaair.com. A service fee will apply for each ticket being changed, plus payment of any difference between the value of your original ticket and the new fare. If you use part of your ticket, any remaining value is calculated against the flown portions of your trip.
#8
Join Date: Apr 2003
Location: SEA, NW/DL 1.6Million Miler
Programs: DL 1MM Annual Silver,AS 100K 22-24, AS 75K 15-21
Posts: 4,261
Reminder about No-Show Policy beginning Oct 2
If you don't cancel your ticket before your flight departs, we'll apply our updated no-show policy to your reservation.
This means:
Like we do today, we'll cancel your flight reservation and all continuing and return flights.
The money and/or Mileage Plan™ miles spent on non-refundable fares will not be available as credit towards a future flight.
While we adjust to the updated policy, we are happy to allow an exception through the end of 2017 in case you forget to tell us in advance.
We'll continue to waive change and cancellation fees for MVP Gold and MVP Gold 75K members. However, changes and cancellations must be made before your flight's departure time to be eligible for credit toward a future flight (unless you purchased a refundable fare).
This means:
Like we do today, we'll cancel your flight reservation and all continuing and return flights.
The money and/or Mileage Plan™ miles spent on non-refundable fares will not be available as credit towards a future flight.
While we adjust to the updated policy, we are happy to allow an exception through the end of 2017 in case you forget to tell us in advance.
We'll continue to waive change and cancellation fees for MVP Gold and MVP Gold 75K members. However, changes and cancellations must be made before your flight's departure time to be eligible for credit toward a future flight (unless you purchased a refundable fare).
Jiburi
Last edited by jiburi; Oct 3, 2017 at 11:06 am
#9
Join Date: Feb 2004
Location: Just off the Main Line
Programs: AA Lifetime PLT 2MM, DL Lifetime GM 2MM, Bonvoy Lifetime Titanium Elite, HH Diamond, IHG Amb Diamond
Posts: 880
It only goes back to the original form of payment if you cancel within the first 24 hours. After that, for non-refundable tickets, while there is no cancellation fee assessed for Gold/75k or if it is more than 60 days prior to travel, the funds go into 'my wallet', which is AS' version of the VX Travel Bank or can be sent to you via a credit certificate to use on a future flight.
- Receive the value of a previously canceled ticket as credit certificates or My Wallet credit
https://www.alaskaair.com/content/ab...process-refund
We now offer you the option to receive a credit certificate on wholly unused nonrefundable tickets when canceling on alaskaair.com. A service fee will apply for each ticket being changed, plus payment of any difference between the value of your original ticket and the new fare. If you use part of your ticket, any remaining value is calculated against the flown portions of your trip.
- Receive the value of a previously canceled ticket as credit certificates or My Wallet credit
https://www.alaskaair.com/content/ab...process-refund
We now offer you the option to receive a credit certificate on wholly unused nonrefundable tickets when canceling on alaskaair.com. A service fee will apply for each ticket being changed, plus payment of any difference between the value of your original ticket and the new fare. If you use part of your ticket, any remaining value is calculated against the flown portions of your trip.
#10
Join Date: Jan 2001
Posts: 2,819
Non-refundable fares purchased with MR go into your wallet when canceled. Refundable fares go back to the Amex card.
#11
Join Date: May 2009
Location: Seattle, WA
Programs: DL Diamond 1.7MM, Starlux Insighter, Bonvoy Titanium, Hilton Gold, Hertz PC
Posts: 3,943
Anyone have any practical experience with this waiver after loss of status? I booked a ticket as MVP Gold, and when I pull up the reservation online it still lists me as MVP Gold in the system. But I now am a no-status nobody. Do the rules in effect when I booked the ticket apply, or the rules in effect when I attempt to cancel apply instead?
There have been substantial schedule changes, so i may be able to cancel that way anyway, but I want to know what all my options are...
There have been substantial schedule changes, so i may be able to cancel that way anyway, but I want to know what all my options are...
#12
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
There is no waiver if you don't have status. The status at the time the ticket is deposited matters, not the time at booking.
That works both ways, of course. I had an award ticket that I booked when I was MVP, and wanted to change. I knew I would be MVPG later in the year. So, rather than make the change and pay the $125 fee, I cancelled the reservation (but did not deposit the ticket) and made a new one. Then when I was MVPG I redeposited it and got a all the miles and fees (except the $12.50 partner booking fee) back.
That works both ways, of course. I had an award ticket that I booked when I was MVP, and wanted to change. I knew I would be MVPG later in the year. So, rather than make the change and pay the $125 fee, I cancelled the reservation (but did not deposit the ticket) and made a new one. Then when I was MVPG I redeposited it and got a all the miles and fees (except the $12.50 partner booking fee) back.
#13
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,304
Anyone have any practical experience with this waiver after loss of status? I booked a ticket as MVP Gold, and when I pull up the reservation online it still lists me as MVP Gold in the system. But I now am a no-status nobody. Do the rules in effect when I booked the ticket apply, or the rules in effect when I attempt to cancel apply instead?
There have been substantial schedule changes, so i may be able to cancel that way anyway, but I want to know what all my options are...
There have been substantial schedule changes, so i may be able to cancel that way anyway, but I want to know what all my options are...
#14
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,337
#15
Join Date: Jan 2017
Programs: AS 100K, Marriott Titanium, Delta Gold, United Silver
Posts: 250
Anyone have any practical experience with this waiver after loss of status? I booked a ticket as MVP Gold, and when I pull up the reservation online it still lists me as MVP Gold in the system. But I now am a no-status nobody. Do the rules in effect when I booked the ticket apply, or the rules in effect when I attempt to cancel apply instead?
There have been substantial schedule changes, so i may be able to cancel that way anyway, but I want to know what all my options are...
There have been substantial schedule changes, so i may be able to cancel that way anyway, but I want to know what all my options are...