Alaska Delayed/Canceled Compensation
Oct 18, 2018, 10:34 am
#31
Join Date: Mar 2011
Location: SEA, SFO, formerly ANC
Programs: AS 1MM/MVPG, AS Lounge, DL SkyClub (Life), Hertz 5* -- AA, DL, UA
Posts: 124
Aug 1, 2018
SEA-SFO AS 1748
5 hrs late
$250 discount cert
I didn't know this thread existed till now, and didn't post sooner, elsewhere.
Cascade of troubles:
1. after boarding, pilot took sick
2. after some delay, announcement that replacement pilot not available for 2 hrs - all deplane.
3. back to AS Lounge, where - when flight was ready - no announcement of that till I inquired.
4. all on board - then tech/mech trouble appeared, resolved?
5. flight taxied - more mechanical, so back to gate
6. maintenance checked: trouble existed, but aircraft was operable, so taxi again and FINALLY, takeoff
7. at SFO, at gate, boarding door would not open - at least 10 min more delay
Possibly long delay in getting new pilot was due to Airbus: how many pilots would be available @ SEA? As it happened our replacement was grabbed off an inbound flight and put right back into the cockpit.
As to compensation, pax adjacent got a text that $50 was coming - that was while we were still sitting at SEA gate. I never saw that - just the $250 cert.
SEA-SFO AS 1748
5 hrs late
$250 discount cert
I didn't know this thread existed till now, and didn't post sooner, elsewhere.
Cascade of troubles:
1. after boarding, pilot took sick
2. after some delay, announcement that replacement pilot not available for 2 hrs - all deplane.
3. back to AS Lounge, where - when flight was ready - no announcement of that till I inquired.
4. all on board - then tech/mech trouble appeared, resolved?
5. flight taxied - more mechanical, so back to gate
6. maintenance checked: trouble existed, but aircraft was operable, so taxi again and FINALLY, takeoff
7. at SFO, at gate, boarding door would not open - at least 10 min more delay
Possibly long delay in getting new pilot was due to Airbus: how many pilots would be available @ SEA? As it happened our replacement was grabbed off an inbound flight and put right back into the cockpit.
As to compensation, pax adjacent got a text that $50 was coming - that was while we were still sitting at SEA gate. I never saw that - just the $250 cert.
Oct 21, 2018, 7:02 pm
#32
Join Date: May 2013
Posts: 155
Posted this in the AA forum the other day, but now realizing should probably have gone here...thoughts are welcome.
I booked a ORD to DFW to LHR 1st class flight using Alaska miles on AA metal Was meeting up with my buddy in DFW and we were scheduled to be on the same flight to LHR...and I always wanted to fly 1st international as it would have been my first time.
...but, ORD to DFW flight was delayed in such a way I would have missed my connecting flight. Don't remember the reason given. I was given option to fly direct to LHR in business class (don't have 1st class in any AA ORD planes to LHR direct). Took it. I ended up getting a pretty substantional amount of miles credited to my AA account for the flight. For kicks, I contacted Alaska aftet the flight to see how they handled these types of situations - and whether they normally issued partial refunds as I flew Business and not 1st. They put me on hold and came back to tell me that it was the same amount of points on that day of travel to fly either class. Seemed contrary to what I had seen on Alaska site historically.
Is there a standard procedure for how this is normally handled?
I booked a ORD to DFW to LHR 1st class flight using Alaska miles on AA metal Was meeting up with my buddy in DFW and we were scheduled to be on the same flight to LHR...and I always wanted to fly 1st international as it would have been my first time.
...but, ORD to DFW flight was delayed in such a way I would have missed my connecting flight. Don't remember the reason given. I was given option to fly direct to LHR in business class (don't have 1st class in any AA ORD planes to LHR direct). Took it. I ended up getting a pretty substantional amount of miles credited to my AA account for the flight. For kicks, I contacted Alaska aftet the flight to see how they handled these types of situations - and whether they normally issued partial refunds as I flew Business and not 1st. They put me on hold and came back to tell me that it was the same amount of points on that day of travel to fly either class. Seemed contrary to what I had seen on Alaska site historically.
Is there a standard procedure for how this is normally handled?
Oct 21, 2018, 7:15 pm
#33
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
I think the agent is getting confused between Business/First and First on the AA chart. Just to confirm, you paid 85,000 for First on a three class flight and flew Business on a two class flight? If so, you're due a refund of 27,500 miles difference. I'd call back and ask for an escalation to a supervisor if the second agent says the same.
Oct 21, 2018, 7:56 pm
#34
Join Date: May 2013
Posts: 155
I think the agent is getting confused between Business/First and First on the AA chart. Just to confirm, you paid 85,000 for First on a three class flight and flew Business on a two class flight? If so, you're due a refund of 27,500 miles difference. I'd call back and ask for an escalation to a supervisor if the second agent says the same.
Oct 21, 2018, 8:33 pm
#35
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
Ah! Didn't realize it was booked off the previous chart. In that case, I'd ask for the difference off that one ( 12,500 = 62,500 - 50,000), although you might end up with the difference between what you paid and the current two class Business chart (5,000 = 62,500 - 57,500).
Oct 21, 2018, 9:45 pm
#36
Join Date: May 2013
Posts: 155
Ah! Didn't realize it was booked off the previous chart. In that case, I'd ask for the difference off that one ( 12,500 = 62,500 - 50,000), although you might end up with the difference between what you paid and the current two class Business chart (5,000 = 62,500 - 57,500).
BTW, they wouldn't be able to tell that I was awarded tons of AA miles for the rerouted trip, right? Hate to somehow have that reversed.
Oct 22, 2018, 4:03 pm
#37
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,079
What is the minimum delay that would prompt you to request compensation? Assuming no missed connections. 1-2 hours? 3 hours? 4 hours?
Does AS have a minimum delay time policy before giving compensation or is it agent dependent?
Does AS have a minimum delay time policy before giving compensation or is it agent dependent?
Oct 22, 2018, 5:35 pm
#38
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
https://www.alaskaair.com/content/ab...ent-delay-care
Oct 22, 2018, 5:46 pm
#39
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,623
Three hours is AS's care commitment. If it's less than that & there was some other related issue or you missed an important meeting, go ahead and write in. My impression is, at least in the past, AS would throw a discount code at you but they're never going to pay Big 3 level comp.
https://www.alaskaair.com/content/ab...ent-delay-care
Oct 25, 2018, 12:20 pm
#41
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
~4.5hr MX delay, loss of confirmed at booking F (upfared instant upgrade), and 24 hour delay to final destination. Proactively sent $100 discount code per person.
Meal vouchers were issued for the entire party rather than individually, which reduced the utility a bit.
Meal vouchers were issued for the entire party rather than individually, which reduced the utility a bit.
Oct 25, 2018, 1:53 pm
#42
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,079
Hope you booked with a card that has good travel delay ins.
Oct 26, 2018, 12:31 am
#43
Join Date: May 2003
Location: SFO, mostly
Posts: 2,204
And speaking of which, last week I had a WN delay LAX/OAK, caused by a minor item that an FAA inspector found awaiting departure. Total departure delay approx. 90 minutes. Total arrival delay (due to schedule padding) approximately 65 minutes. 2 days later, a shocking $200 voucher arrived in my inbox. Excellent, and "above and beyond" preemptive response. From WN. On an under-60 minute airtime flight.
Oct 26, 2018, 7:23 pm
#44
Join Date: May 2013
Posts: 155
Ah! Didn't realize it was booked off the previous chart. In that case, I'd ask for the difference off that one ( 12,500 = 62,500 - 50,000), although you might end up with the difference between what you paid and the current two class Business chart (5,000 = 62,500 - 57,500).
Really appreciate your advice.
Last edited by dayone; Oct 26, 2018 at 7:58 pm Reason: Fix quote.