Alaska Delayed/Canceled Compensation
Dec 18, 2017, 2:45 pm
#16
Join Date: May 2015
Location: LAX, BUR
Programs: AS,AA,JB, HH Gold, Starriott Titanium Elite, Hyatt Explorist, Global Entry
Posts: 1,929
Dec 18,2017
Flight 272 LAX to SJO
Scheduled 8:20am
Delayed to 10am for missing crew, delayed again. Boarded at 11am
De-boarded the plane at 12:20 as they can't locate crew. Given $12 voucher at this point.
Plane now scheduled to board at 1:30pm. So 5 hours and counting at this point.
On board at 2pm.
In the air at 2:15pm
Received an apology email at 10:45 am saying a discount credit for the next flight would be coming. Over 3 1/2 hours ago. The credit should be doubled.
Taking off at our original landing time.
Arrived SJO at 9:45pm.
To be continued
Flight 272 LAX to SJO
Scheduled 8:20am
Delayed to 10am for missing crew, delayed again. Boarded at 11am
De-boarded the plane at 12:20 as they can't locate crew. Given $12 voucher at this point.
Plane now scheduled to board at 1:30pm. So 5 hours and counting at this point.
On board at 2pm.
In the air at 2:15pm
Received an apology email at 10:45 am saying a discount credit for the next flight would be coming. Over 3 1/2 hours ago. The credit should be doubled.
Taking off at our original landing time.
Arrived SJO at 9:45pm.
To be continued
Last edited by mhdena; Dec 19, 2017 at 10:17 am
Dec 19, 2017, 12:56 pm
#18
Join Date: Aug 2015
Location: SIN
Posts: 1,098
Date 12/18/2017
Route and Flight Number DFW-SEA, AS 669
Number of hours between originally scheduled arrival and actual arrival 2 hrs, on the dot
Compensation received $75
Please note if you needed to reach out to Alaska for further compensation. No. Email showed up the next day.
Route and Flight Number DFW-SEA, AS 669
Number of hours between originally scheduled arrival and actual arrival 2 hrs, on the dot
Compensation received $75
Please note if you needed to reach out to Alaska for further compensation. No. Email showed up the next day.
Jul 15, 2018, 8:50 pm
#19
Join Date: May 2005
Location: Suburbia :rolleyes:
Programs: UA, HA, CO
Posts: 975
Resurrecting this thread since I couldn't find a "newer" version:
7/14/2018
LAS-JFK, AS1260 (legacy VX route)
Flight cancelled due to maintenance and entire cabin crew requiring medical evaluation, rebooked on DL775
8.5 hours late arrival once it was all said and done
$300 voucher; e-mails sent immediately
Scheduled 10pm depart, delayed for weather and maintenance issue (weird smell in cabin).
Pushed back at 10:40pm and taxied to runway, only to return to gate and de-board just after 11pm. Two passengers feeling light-headed/near passed out.
Flight cancelled just after midnight; two flight attendants removed from aircraft on stretchers by paramedics, remaining cabin crew taken to hospital for evaluation
Slummed it out at airport in LAS as DL775 was an 6:15am depart and it was nearly 1:00am by the time I was rebooked.
7/14/2018
LAS-JFK, AS1260 (legacy VX route)
Flight cancelled due to maintenance and entire cabin crew requiring medical evaluation, rebooked on DL775
8.5 hours late arrival once it was all said and done
$300 voucher; e-mails sent immediately
Scheduled 10pm depart, delayed for weather and maintenance issue (weird smell in cabin).
Pushed back at 10:40pm and taxied to runway, only to return to gate and de-board just after 11pm. Two passengers feeling light-headed/near passed out.
Flight cancelled just after midnight; two flight attendants removed from aircraft on stretchers by paramedics, remaining cabin crew taken to hospital for evaluation
Slummed it out at airport in LAS as DL775 was an 6:15am depart and it was nearly 1:00am by the time I was rebooked.
Jul 26, 2018, 9:15 am
#21
Join Date: Nov 1999
Location: if it's Thursday, this must be Belgium
Programs: UA 1K MM
Posts: 6,483
Jun 29, Friday afternoon
AS 1187 2:45pm SFO-EWR was cancelled with 2 hours notice
Everyone scrambling to get on any last replacement flights to the East Coast that afternoon.
I barely managed to get on one of the last UA flights not a redeye (paying $450), to make it to a vacation flight the next morning.
AS proactively offered $250 coupon (for this Gold 75). Is that reasonable?
AS 1187 2:45pm SFO-EWR was cancelled with 2 hours notice
Everyone scrambling to get on any last replacement flights to the East Coast that afternoon.
I barely managed to get on one of the last UA flights not a redeye (paying $450), to make it to a vacation flight the next morning.
AS proactively offered $250 coupon (for this Gold 75). Is that reasonable?
Jul 26, 2018, 9:44 am
#22
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,627
Jun 29, Friday afternoon
AS 1187 2:45pm SFO-EWR was cancelled with 2 hours notice
Everyone scrambling to get on any last replacement flights to the East Coast that afternoon.
I barely managed to get on one of the last UA flights not a redeye (paying $450), to make it to a vacation flight the next morning.
AS proactively offered $250 coupon (for this Gold 75). Is that reasonable?
AS 1187 2:45pm SFO-EWR was cancelled with 2 hours notice
Everyone scrambling to get on any last replacement flights to the East Coast that afternoon.
I barely managed to get on one of the last UA flights not a redeye (paying $450), to make it to a vacation flight the next morning.
AS proactively offered $250 coupon (for this Gold 75). Is that reasonable?
Jul 26, 2018, 12:24 pm
#24
Join Date: Nov 1999
Location: if it's Thursday, this must be Belgium
Programs: UA 1K MM
Posts: 6,483
Edit: I note that the missing miles request form probably will not handle it correctly, because the ticket number is to be input, and my ticket will have been cancelled. I probably have to call?
Last edited by TA; Jul 26, 2018 at 1:40 pm
Jul 26, 2018, 2:22 pm
#25
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
Oh that is a good reminder. How would I claim that? Through a missing miles submission form, or would it take an email / phone call to customer service?
Edit: I note that the missing miles request form probably will not handle it correctly, because the ticket number is to be input, and my ticket will have been cancelled. I probably have to call?
Edit: I note that the missing miles request form probably will not handle it correctly, because the ticket number is to be input, and my ticket will have been cancelled. I probably have to call?
Jul 26, 2018, 3:11 pm
#26
Join Date: Sep 2012
Location: Seattle
Programs: AS - MVP75k, Marriott - Titanium, Hertz - PC
Posts: 225
In March, I had rolling delays out of Phoenix and was eventually cancelled. They put me on a connecting AA flight that got me home within 2 hours of my original arrival time. I proactively got a $300 travel coupon.
July 21 flying MCO-SEA on AS 19 was delayed 5 hours (7:15pm departure to 12:15am). Was offered $125. I felt that was not enough (I'd rather have the cancellation than a 5 hour delay with children). I've asked for $300 and am waiting to hear back.
I'm 75k.
July 21 flying MCO-SEA on AS 19 was delayed 5 hours (7:15pm departure to 12:15am). Was offered $125. I felt that was not enough (I'd rather have the cancellation than a 5 hour delay with children). I've asked for $300 and am waiting to hear back.
I'm 75k.
Jul 27, 2018, 1:32 pm
#28
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,627
In March, I had rolling delays out of Phoenix and was eventually cancelled. They put me on a connecting AA flight that got me home within 2 hours of my original arrival time. I proactively got a $300 travel coupon.
July 21 flying MCO-SEA on AS 19 was delayed 5 hours (7:15pm departure to 12:15am). Was offered $125. I felt that was not enough (I'd rather have the cancellation than a 5 hour delay with children). I've asked for $300 and am waiting to hear back.
I'm 75k.
July 21 flying MCO-SEA on AS 19 was delayed 5 hours (7:15pm departure to 12:15am). Was offered $125. I felt that was not enough (I'd rather have the cancellation than a 5 hour delay with children). I've asked for $300 and am waiting to hear back.
I'm 75k.
Those reverse redeyes are rough on the body...3am SEA arrival, ouch....looks like on 7/23 that flight was up to the same tricks and eventually canceled but not before posting an ETD of 1:45am with a 4:45am arrival.
Jul 27, 2018, 2:31 pm
#29
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
I've had good luck with emailing [email protected] with my details, the original flight #, route & fare class along with a copy of the ticket receipt and boarding passes (if I had those), and that I'm requesting original routing credit as PV_Premier noted.
Oct 8, 2018, 10:04 am
#30
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
~4.5hr MX delay, loss of confirmed at booking F (upfared instant upgrade), and 24 hour delay to final destination. Proactively sent $100 discount code per person.
Meal vouchers were issued for the entire party rather than individually, which reduced the utility a bit.
Meal vouchers were issued for the entire party rather than individually, which reduced the utility a bit.
Last edited by rustykettel; Oct 8, 2018 at 10:16 am
