Originally Posted by Kamiakdad

On May 7th I flew from PAE-SNA but the flight was delayed 1.5 hours for mechanical issues, the flight Horizon flight crew automatically compensated us $75 + 3000 RDM. Because of the delay we flew into a lightning storm and was hit by lightning and had our plane diverted to PDX to change plane and resulted in another 1.5 hour delay.. AS automatically sent us $150 discount coupon for this "disruption". Do you think the latter is enough compensation for putting passengers at risk by flying into a lightning storm ? What does FT community think is fare compensation in this case?

Originally Posted by Kamiakdad

Part of the initial delay from PAE was for lightning. After the mechanical issue was resolved the plane was held up about 10 minutes for lightning to clear before take off. Shortly after takeoff we were struck by lightning and flight diverted. Does this make any difference?

Originally Posted by lililolo

My flight was delayed from 5/5 to 5/6, exactly 24 hours. I read that somebody was sent compensation even before landing of the delayed flight. Alaska did not send any compensation proactively, so I emailed them a few days later and never heard back, is this normal?

How long I should wait to hear from them? What kind of compensation I should expect from them?

Please advise, thanks.

Originally Posted by nomad420

Already compensated $300 for a canceled SFO-KOA to a SJC-KOA. Was told the the ticket price was also lower and that they "had to send that to accounting" to get the fare difference back" to me. It probably is perhaps $50 to as much as a $100 price difference (it was an F ticket) but still waiting for the fare change compensation now almost 2 months. Anybody else have to do this and if so is this delay appropriate?

Originally Posted by SFOTechie1994

Cancelled flight from SFO -> PHX due to crew not showing up for work (no communication or updates from the Gate until 30 min after scheduled departure). We were rebooked on United and arrived at our destination 3 hours late. Proactively provided a $150 voucher from an automated system. My companion (AA Elite but no status on Alaska) was offered nothing.

I experienced additional expenses (had to pay for checked bags on united, surge uber for late night arrival, and dinner at airport), which more or less were equal to the value of the voucher. Did not get any RDM or EQM since I was rebooked on another airline.

Reached out to customer care about the extra expenses and EQM. Will here update based on what they say.

I have a lot of upcoming travel booked on Alaska and considering cancelling if the operational issues don't abate soon. — Some of the stories in this thread with long delays, poor communication from gate, and delays of multiple days aren't exactly encouraging.

Originally Posted by PDXPremier

Are those of you getting EQMs for cancelled flights getting them for very short notice cancellations (like 1 or 2 days) or longer? I just had a flight cancel that is in two weeks so wondered what (if anything) to expect.

Originally Posted by PDXPremier

Just received compensation for this issue....our PDX-LAS nonstop back in May was cancelled with two weeks notice and no email notification (just happened to see it show up on the app). My wife and I are both 75K and were on separate reservations. She got $75 and I got $100. I wonder how much discretion Customer Care agents have when assigning compensation--we are both 75Ks traveling on the same flight in the same fare class--only difference was our gender.

Originally Posted by PDXPremier

Just received compensation for this issue....our PDX-LAS nonstop back in May was cancelled with two weeks notice and no email notification (just happened to see it show up on the app). My wife and I are both 75K and were on separate reservations. She got $75 and I got $100. I wonder how much discretion Customer Care agents have when assigning compensation--we are both 75Ks traveling on the same flight in the same fare class--only difference was our gender.

Originally Posted by pcoll

This is exactly what we have experienced, more than once.
It has happened enough to conclude this is the only factor between PNR’s.
Mr. Collins gets $100 in Wallet along with apologies, thanks for loyality to AS.
Mrs. Collins gets letter offering apology and nothing more.

Originally Posted by mtofell;[url=tel:34333975

34333975[/url]]Is there a consensus as to how long of a delay triggers some compensation/action by AS? I had a weather (waiting for de-icing) and then mechanical (some type of "warning light") delay that was a total of about 4 hours. Next flight was a 2 hour delay due to a variety of things but mainly a plane stuck in our gate with a mechanical issue and didn't hear or get anything. So, I guess in my experience it's somewhere between 2 and 4 hours.... anyone have any additional ideas or experiences?

Originally Posted by SeaLuggageLover

Do Mr. and Mrs. have the same status?