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Baggage service guarantee "expired"?

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Old Jul 10, 2017, 6:43 am
  #16  
 
Join Date: Oct 2009
Location: TUS
Programs: AA EXP
Posts: 489
I flew home to TUS this Saturday. The DGS agent took care of the gathering the info for me. They were also really nice in getting me back my bose headphones that I stupidly left in the seat pocket. Now I have to see how long it takes for the miles to post.
catmndu is offline  
Old Jul 10, 2017, 7:34 am
  #17  
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Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
Originally Posted by channa
I've seen it all over the map:
- No line because nobody claims it
- Taking forever because they wanted to document the bag tag info
- Running out of forms so they had to do CS comp for each person which took a while
- To shaming passengers because they were only a couple minutes over 20 (nice try, gimme my cert).
Originally Posted by beckoa
There can be in ANC

The baggage office can be quite interesting, especially with all the bags they have 'ready to go' in the event there is damage to a bag.

Plus the car seats...
Sounded like from the ANC rep, that up there they probably give out even if someone approaches a minute or 2 before the 20 min.
CDKing is offline  
Old Jul 10, 2017, 10:58 am
  #18  
 
Join Date: Aug 2007
Location: Near SEA
Programs: UA MM, AS MVPG75K, Marriott Lifetime Gold
Posts: 7,969
Originally Posted by channa
I've seen it all over the map:
- No line because nobody claims it
- Taking forever because they wanted to document the bag tag info
- Running out of forms so they had to do CS comp for each person which took a while
- To shaming passengers because they were only a couple minutes over 20 (nice try, gimme my cert).
The last one is what irks me. If it's 21 minutes, that's late. Where's my cert?
bmvaughn is offline  
Old Jul 10, 2017, 11:45 am
  #19  
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Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,218
Called AS CS today, no problem, discount credited.
Eujeanie is offline  


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