AS encouraged buying miles in promotion, then doubled cost of using [Resolved]
Jul 3, 2017, 7:10 pm
#31
Join Date: Sep 2008
Posts: 7,875
How do you know it wasn't all the sheeple that bought points after TPG recommend it?
Jul 3, 2017, 8:04 pm
#32
Join Date: Mar 2015
Location: SEA
Programs: AS MVP , Delta Gold Medallion, "Credit Card" status for various hotels
Posts: 672
Alaska has been amazingly generous with F award space on VX.
Surely this will not last - take advantage while you can but don't be surprised when this award space gradually starts to disappear.
Surely this will not last - take advantage while you can but don't be surprised when this award space gradually starts to disappear.
Jul 4, 2017, 5:25 pm
#33
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
That was only a recent thing and it was Y not F. MR's fares have always been rare when it comes to AS. Close to a million earned on non-mistake fares. Thankfully down to 300K now.
Jul 10, 2017, 3:12 pm
#34
Original Poster
Join Date: Oct 2003
Programs: BA GGL, AA EXP and former CK, DL Plat, UA Gold MM
Posts: 493
***UPDATE***
Wow. Impressive response from AS.
Entire ordeal resolved favorably. AS listens to their customers. Thank you very much.
You just earned a new customer.
Wow. Impressive response from AS.
Entire ordeal resolved favorably. AS listens to their customers. Thank you very much.
You just earned a new customer.
Jul 10, 2017, 5:17 pm
#35
Join Date: Apr 2009
Location: YYF/YLW
Programs: AA, DL, AS, VA, WS Silver
Posts: 5,951
Jul 10, 2017, 11:13 pm
#36
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
Jul 11, 2017, 12:28 pm
#37
Join Date: Oct 2006
Posts: 1,830
I expect this guy whined on social media, and Alaska caved to potential negative publicity. Often it's sad how squeaky wheels get the grease where as the loyal flyers that don't make waves end up losing out.
Jul 11, 2017, 1:52 pm
#38
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,760
AS or any other airline, certainly would not want any negative publicity on incidents like these - that would directly impact the airlines' bottom line.
AA is (hopefully) slowly learning its lesson when it revealed how much it missed the projected revenues in selling miles in its 10Q filing.