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Cathay Pacific (CX) Award Redemption, Booking and Availability – 2017 and Later

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Old Jun 28, 2017, 8:46 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: eponymous_coward
Cathay Award Guide Using Alaska Airlines Miles

Note: Cathay flights cannot be booked using alaskaair.com. Mileage requirements in chart form available on alaskaair.com.

Request your Partner Award reservation on Cathay Pacific by calling Alaska Airlines Reservations at 1-800-252-7522 (TTY: Dial 711 for Relay Services) 5:00 a.m. - Midnight (PT), daily.
Routing Rules:
  • If it's not on the award chart, it's not allowed. For example EUROPE is To/From HKG only.
  • Stopover are only allowed on any CX award for North America awards as destination or origin. For instance: intra-Asia awards do not get a stopover. It must be a North America->Somewhere or Somewhere->North America award to qualify for a stopover.
  • The only awards that do not break at HKG are intra-Asia or North American ones. For instance, Australia-Europe/Middle East/Asia outside of HKG will be two awards (breaking at HKG). The AS award chart can be misleading about this and give you the impression you can fly an award like Australia/Europe-ICN, but the chart for these award types will show "Hong Kong".
  • One stop-over allowed on one way award. You can build open jaw and other advanced routings by booking multiple one way awards. Please note change fee rule below.
  • Allegedly stop-over only in Hong Kong, but some have posted success in other enroute cities such as YVR or SEA.
  • As of 5 June 2018 changes/cancellations made to a booking will incur a $125 fee which is waived for MVPG/MVPG75K. Bookings made prior to 5 June will be allowed one complimentary change or cancellation for up to 60 days prior to date of travel.
  • Awards can be booked 330 days in advance.
  • Cathay and Alaska (or an Alaska flight operated by SkyWest/Horizon on behalf of Alaska) are the only airlines allowed on a Cathay award. No other partner airlines may be used on a single award (e.g. American, JAL, Emirates).

North American Gateway Cities:

Western
Vancouver
San Francisco
Los Angeles
Seattle (Spring 2019)

Eastern (Can not be used if traveling to west coast)
Boston
Chicago
New York (JFK & EWR)
Toronto
Washington

Award Chart Links*:

Asia
Australia
Europe
India/Middle East
North America


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Cathay Pacific (CX) Award Redemption, Booking and Availability – 2017 and Later

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Old Jan 22, 2017, 12:57 pm
  #106  
 
Join Date: Jul 2004
Posts: 4,536
Originally Posted by pdxasflyer
It's likely because your original redemption was for an F award (Z), if I'm reading your posts correctly. If a person is willing to redeem 70k for a J seat for the chance to waitlist to get into F, that's possible. We have also done that, though not recently. If one is expecting to redeem 60k for a J seat (and hope to waitlist for F), The AS Partner desk will not be able to waitlist you for an F seat.

In short, it's a 10k mileage gamble.
I'll take that gamble. So I should simply explain this to an agent, that I'd like to reticket my current J redemption at the F price, and then ask them to waitlist me?
jamienbaker is offline  
Old Jan 22, 2017, 1:11 pm
  #107  
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Originally Posted by eethan
Thanks for the tip on looking up my booking on Checkmytrip. Now I've pulled up my ticket #s and they're recognized by CX.com.

When I went to my AS reservation page, the CX Confirmation Code is also now gone. Seems like someone at AS missed something. How do I auto-track this booking now to make sure it doesn't get canceled later on?
I wouldn't care so much about that. Does CX have a PNR against the tickets? The tickets are what are your "proof" that you have a valid booking.

AS's PNR is pretty useless, completely different system (Sabre vs. Amadeus). The CX PNR and AS ticket numbers are what you need to care about.
eponymous_coward is offline  
Old Jan 22, 2017, 1:25 pm
  #108  
 
Join Date: May 2003
Location: PDX USA
Programs: AS MVPG, AA, BA, SPG Gold, HHonors Gold, Hyatt Platinum, IHG, Hertz 5*
Posts: 690
Originally Posted by jamienbaker
I'll take that gamble. So I should simply explain this to an agent, that I'd like to reticket my current J redemption at the F price, and then ask them to waitlist me?
Basically. We also felt it was a worthy gamble, but I wanted to be upfront and call it what it is. Good luck!
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Old Jan 22, 2017, 2:22 pm
  #109  
 
Join Date: Apr 2012
Location: YVR, KUL
Programs: AC, MH, BA, AF-KL
Posts: 2,904
Originally Posted by eponymous_coward
All of those markets have more daily frequencies than YVR, while YVR punches well above weight due to HK expats, so yes, YVR is a more difficult get.
Makes sense, though I'm curious if CX is even releasing any premium award space for December. Can't tell if they did but it was all snapped up, or if there were none to begin with.
SilverChris is offline  
Old Jan 22, 2017, 2:38 pm
  #110  
 
Join Date: Apr 2012
Location: YVR, KUL
Programs: AC, MH, BA, AF-KL
Posts: 2,904
Originally Posted by progapanda
Same experience with PEY awards on CX. Could not select seats until check in opened at 48h. Calling them did not yield any more favorable outcome.
I could do it with my OW Emerald number attached, so maybe it's only for CX/OW elites?
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Old Jan 22, 2017, 3:38 pm
  #111  
 
Join Date: Mar 2012
Location: Boulder
Programs: AA Plat, CX Silver
Posts: 2,361
Originally Posted by eponymous_coward
I wouldn't care so much about that. Does CX have a PNR against the tickets? The tickets are what are your "proof" that you have a valid booking.

AS's PNR is pretty useless, completely different system (Sabre vs. Amadeus). The CX PNR and AS ticket numbers are what you need to care about.
To build on this, if you can pull up the reservation at cathaypacific.com and your booking status shows as "confirmed" I wouldn't be worried.

Call CX if you want to be 100% positive.
txflyer77 is offline  
Old Jan 22, 2017, 5:05 pm
  #112  
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Originally Posted by 5DMarkIIguy
No, doesn't look like CX is releasing it as it would normally. This is not a close-in booking.
I find this part very interesting. So it wasn't just CX releasing a F seat on a normal basis and you being first in line. There was a mechanism to communicate to CX a seat was desired and ask if they would release one.
rufflesinc is offline  
Old Jan 22, 2017, 9:37 pm
  #113  
 
Join Date: Nov 2006
Programs: AA MM PP, MR LT Plat, Globalist
Posts: 1,000
Originally Posted by txflyer77
To build on this, if you can pull up the reservation at cathaypacific.com and your booking status shows as "confirmed" I wouldn't be worried.

Call CX if you want to be 100% positive.
I'm just paranoid when AS doesn't seem to do things the standard way. That and some expensive safaris are riding on these tickets not canceling.

Awardwallet picked up the reservations, so it'll alert me if anything messes up.
eethan is offline  
Old Jan 22, 2017, 11:36 pm
  #114  
 
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,710
Anyone?

Originally Posted by italdesign
Do we know for sure that CX doesn't give AS a separate fare bucket than oneworld partners, as in the case that Aer Lingus gives different availability to UA than BA (which seems well established)?
italdesign is offline  
Old Jan 23, 2017, 1:14 am
  #115  
 
Join Date: Apr 2012
Location: YVR, KUL
Programs: AC, MH, BA, AF-KL
Posts: 2,904
Originally Posted by Mauibaby2008
once travel has begun Alaska will not change or upgrade an award ticket.
I had my HKG-LAX flight changed after flying JNB-HKG a few months prior. I was told date changes are fine, but not changes in class.
SilverChris is offline  
Old Jan 23, 2017, 6:15 am
  #116  
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Originally Posted by italdesign
Anyone?
How would you expect a non-AS/CX employee to know this definitively? Anyone else is guessing. Granted FlyerTalk loves speculation based on limited evidence, is that what you are looking for?
eponymous_coward is offline  
Old Jan 23, 2017, 7:40 am
  #117  
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Originally Posted by eponymous_coward
How would you expect a non-AS/CX employee to know this definitively? Anyone else is guessing. Granted FlyerTalk loves speculation based on limited evidence, is that what you are looking for?
given a lack of a consistent pattern, i caulk it up to poor IT. Never attribute to malice what can be explained by incompetence.
rufflesinc is offline  
Old Jan 23, 2017, 7:52 am
  #118  
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Originally Posted by rufflesinc
given a lack of a consistent pattern, i caulk it up to poor IT. Never attribute to malice what can be explained by incompetence.
That is sort of my approach. Certainly possible to note things without speculation as to reasons.
eponymous_coward is offline  
Old Jan 23, 2017, 9:59 am
  #119  
 
Join Date: Jan 2017
Programs: UA, AS, DL, AA, VX, Hyatt, SPG, Marriott
Posts: 12
booking/holding CX awards between 330 and 360 days out?

I'm looking to book 2 J seats with AS miles, MEL -> HKG -> JFK in mid-January 2018. The flights I have in mind show availability through QF on my dates -- is it worth calling AS now to see if I can hold them or book early? I know their calendar is supposed to only release at ~330 days, but I've heard some tell of CX sometimes being bookable sooner (perhaps because it's not integrated with their newer web booking system). Any other tricks for holding onto the space, or should I just keep my fingers crossed for the next 4 weeks?
dalny is offline  
Old Jan 23, 2017, 11:03 am
  #120  
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Originally Posted by dalny
Any other tricks for holding onto the space, or should I just keep my fingers crossed for the next 4 weeks?
If you have/ can transfer enough BA avios, you can book it now and cancel and rebook with AS later.
rufflesinc is offline  


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