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Cathay Pacific (CX) Award Redemption, Booking and Availability – 2017 and Later

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Old Jun 28, 2017, 8:46 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: eponymous_coward
Cathay Award Guide Using Alaska Airlines Miles

Note: Cathay flights cannot be booked using alaskaair.com. Mileage requirements in chart form available on alaskaair.com.

Request your Partner Award reservation on Cathay Pacific by calling Alaska Airlines Reservations at 1-800-252-7522 (TTY: Dial 711 for Relay Services) 5:00 a.m. - Midnight (PT), daily.
Routing Rules:
  • If it's not on the award chart, it's not allowed. For example EUROPE is To/From HKG only.
  • Stopover are only allowed on any CX award for North America awards as destination or origin. For instance: intra-Asia awards do not get a stopover. It must be a North America->Somewhere or Somewhere->North America award to qualify for a stopover.
  • The only awards that do not break at HKG are intra-Asia or North American ones. For instance, Australia-Europe/Middle East/Asia outside of HKG will be two awards (breaking at HKG). The AS award chart can be misleading about this and give you the impression you can fly an award like Australia/Europe-ICN, but the chart for these award types will show "Hong Kong".
  • One stop-over allowed on one way award. You can build open jaw and other advanced routings by booking multiple one way awards. Please note change fee rule below.
  • Allegedly stop-over only in Hong Kong, but some have posted success in other enroute cities such as YVR or SEA.
  • As of 5 June 2018 changes/cancellations made to a booking will incur a $125 fee which is waived for MVPG/MVPG75K. Bookings made prior to 5 June will be allowed one complimentary change or cancellation for up to 60 days prior to date of travel.
  • Awards can be booked 330 days in advance.
  • Cathay and Alaska (or an Alaska flight operated by SkyWest/Horizon on behalf of Alaska) are the only airlines allowed on a Cathay award. No other partner airlines may be used on a single award (e.g. American, JAL, Emirates).

North American Gateway Cities:

Western
Vancouver
San Francisco
Los Angeles
Seattle (Spring 2019)

Eastern (Can not be used if traveling to west coast)
Boston
Chicago
New York (JFK & EWR)
Toronto
Washington

Award Chart Links*:

Asia
Australia
Europe
India/Middle East
North America


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Cathay Pacific (CX) Award Redemption, Booking and Availability – 2017 and Later

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Old May 14, 2018, 12:38 am
  #2086  
 
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Originally Posted by metoo
I am trying to change my LAX to HKG from First class to biz class. I do not see any biz availability from October through November 18th. Is this correct but yet there are many first class seats available for one.
I had to double check this. You want to change from First Class and downgrade to Business on Cathay? Who wants to do that?
NWplatinum is offline  
Old May 14, 2018, 3:40 am
  #2087  
 
Join Date: Sep 2008
Programs: A3 *G, AA exePlat, AS MVP 75k Gold, JL sapphire, UA silver
Posts: 4,035
I would downgrade to J if the refund is 20k miles but not for 7.5k miles.

I have F check in, F lounge and I mostly sleep on the plane.
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Old May 14, 2018, 12:48 pm
  #2088  
 
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
Originally Posted by eponymous_coward
Yes. You would be charged for a change unless you were MVPG+.
Change and cancellation fee changes

This policy update will be effective for tickets purchased or last exchanged on or after June 5, 2018.
I read this as if you book before June 5th you will get one free change if more than 60 days from travel.
skimthetrees is offline  
Old May 14, 2018, 1:11 pm
  #2089  
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Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,387
Originally Posted by skimthetrees
I read this as if you book before June 5th you will get one free change if more than 60 days from travel.
... if you find CX F > 1 60 days out instead of close in... not common.

Plus OP is issuing an award in a different class of service and then going to ask for another class of service... not sure that’s “one free change” on an existing ticket. It’s a different award. That being said, the original award could be cancelled for free under old rules, and a new award issued....

Last edited by eponymous_coward; May 14, 2018 at 1:22 pm
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Old May 14, 2018, 4:23 pm
  #2090  
 
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
Originally Posted by eponymous_coward
... if you find CX F > 1 60 days out instead of close in... not common.

Plus OP is issuing an award in a different class of service and then going to ask for another class of service... not sure that’s “one free change” on an existing ticket. It’s a different award. That being said, the original award could be cancelled for free under old rules, and a new award issued....
hightide said they were looking for J. 2F would be rare > 60 days but 2J has a good chance.

I have no experience with this situation, under the current policy would AS charge you to change the award class > 60 days out even if it technically means a reticket? In other words do they treat all types of changes as a fee free change > 60 days out? If that is the case then I would think they would continue that policy for the 1 free change after June 5th.
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Old May 14, 2018, 4:44 pm
  #2091  
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Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
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Posts: 20,387
Originally Posted by skimthetrees
I have no experience with this situation, under the current policy would AS charge you to change the award class > 60 days out even if it technically means a reticket? In other words do they treat all types of changes as a fee free change > 60 days out? If that is the case then I would think they would continue that policy for the 1 free change after June 5th.
My experience is that a class change wasn't treated as a change but a cancel and rebook when I wasn't a Gold, and that ordinarily they'd charge a fee (but they waived it for me). You are actually changing the award type.
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Old May 14, 2018, 5:32 pm
  #2092  
 
Join Date: Jul 2013
Posts: 25
Delete

Last edited by davethegr8; May 14, 2018 at 10:15 pm
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Old May 15, 2018, 4:35 am
  #2093  
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Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
No idea what its about but I saw a posting in a facebook group. Someone claims their college friend is analyst for AS Revenue Management and is in HKG on a business trip.
CDKing is offline  
Old May 15, 2018, 6:31 am
  #2094  
 
Join Date: Feb 2013
Posts: 58
Quick data point - Flying next week, trying to upgrade from J to F to fly with my wife. 2 seats out of Logan, 1 seat out of JFK, Alaska saw nothing. In fact, they had zero availability the entire week. Whoops.

Will try calling back a couple more times.
yurch10 is offline  
Old May 15, 2018, 9:30 am
  #2095  
 
Join Date: Feb 2013
Posts: 58
Originally Posted by yurch10
Quick data point - Flying next week, trying to upgrade from J to F to fly with my wife. 2 seats out of Logan, 1 seat out of JFK, Alaska saw nothing. In fact, they had zero availability the entire week. Whoops.

Will try calling back a couple more times.
And oddly enough, just called back a couple hours later, they could see everything BA website could see (even the flight that stops over in Vancouver). Snagged two last minute F from Boston.
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Old May 15, 2018, 9:33 am
  #2096  
 
Join Date: Jul 2015
Location: SEA
Programs: Hilton/Marriott Gold, Accor Silver
Posts: 2,036
Originally Posted by yurch10
And oddly enough, just called back a couple hours later, they could see everything BA website could see (even the flight that stops over in Vancouver). Snagged two last minute F from Boston.
Some agents are just more knowledgeable than others. The one I talked to the last time I booked a CX award didn't see any space the first time she searched, but she knew how to massage the system to find the J seat and got it on the second try.
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Old May 15, 2018, 10:28 am
  #2097  
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Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
I just changed BOS-HKG_DXB to BOS-HKG-BNE. Other than a long hold time as the rep had to have someone else do the manual change(new to me), everything went fine. Seattle rep found the space right away that I found on BA and have my new booking confirmation. BA went from J8 last week to J4 and while on hold it dropped to J3.
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Old May 16, 2018, 8:11 am
  #2098  
 
Join Date: Nov 2010
Programs: IHG Platinum
Posts: 1,066
I can't seem to find saver F awards on AS metal from 95% of the airports I tried (EWR, JFK, SLC, PHL, MSY, MSP, AUS, PDX, SEA etc) to all California airports with cities in Alaska-California being the exception.

I would like to do US City - SFO/LAX (stopover) - HKG- CGK on CX J; hence, I need to stick to AS on the US city - SFO/LAX portion.

ANC - LAX/SFO looks good as there are saver awards in F but getting to ANC from any of the lower 48 states cost an arm and a leg. Are there other major airports (preferably in a city with no/low sales tax) that I'm overlooking that might have saver F availability?
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Old May 16, 2018, 10:02 am
  #2099  
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Join Date: Dec 2007
Location: BOS/ORH
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Originally Posted by hightide
I can't seem to find saver F awards on AS metal from 95% of the airports I tried (EWR, JFK, SLC, PHL, MSY, MSP, AUS, PDX, SEA etc) to all California airports with cities in Alaska-California being the exception.

I would like to do US City - SFO/LAX (stopover) - HKG- CGK on CX J; hence, I need to stick to AS on the US city - SFO/LAX portion.

ANC - LAX/SFO looks good as there are saver awards in F but getting to ANC from any of the lower 48 states cost an arm and a leg. Are there other major airports (preferably in a city with no/low sales tax) that I'm overlooking that might have saver F availability?
You just need to book a separate ticket wherever you want to go just like the rest of us that don't live in the international partners hub city
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Old May 16, 2018, 11:18 am
  #2100  
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Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,387
Originally Posted by hightide
I can't seem to find saver F awards on AS metal from 95% of the airports I tried (EWR, JFK, SLC, PHL, MSY, MSP, AUS, PDX, SEA etc) to all California airports with cities in Alaska-California being the exception.

I would like to do US City - SFO/LAX (stopover) - HKG- CGK on CX J; hence, I need to stick to AS on the US city - SFO/LAX portion.

ANC - LAX/SFO looks good as there are saver awards in F but getting to ANC from any of the lower 48 states cost an arm and a leg. Are there other major airports (preferably in a city with no/low sales tax) that I'm overlooking that might have saver F availability?
Worst case, will it kill you to fly in Y on a 90-120 minute flight from PDX/SEA where you're going to stop over in SFO or LAX anyway? I can tell you AS isn't going to serve you caviar and Krug in F. The seats aren't lie-flat. The Alaska Lounges do not offer massages or sit-down dining.

I get that you're entitled to AS F, but it's not a huge deal compared to the long leg. Book the itinerary and keep an eye out for AS F later.

If you really want to be exotic: Hawaii and Mexico are allowed for CX redemptions.

Originally Posted by CDKing
You just need to book a separate ticket wherever you want to go just like the rest of us that don't live in the international partners hub city
There's TONS of saver Y across the network, just no saver F. If I was guessing I'd say AS is suppressing saver F nearly system-wide, since, really, COME ON, the difference between advance F fares and advance Ys aren't huge on the shorthaul West Coast routes. Might be because they're planning to start swapping around pmVX with F 8 and pmAS with mostly 12-16 towards the end of schedule, and if they give away 1/16th of the cabin and it turns into an 1/8th, oops, revenue management looks bad. Of course they look bad anyway if there's no saver F.

Last edited by eponymous_coward; May 16, 2018 at 11:28 am
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