What's a lost day of vacation worth? ( AS Fault )
Jun 22, 2017, 5:56 pm
#31
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,813
My personal take on downgrade compensation, which unfortunately is not shared by regulatory agencies, is that a downgrade should always cost the offending airline MORE than the fare difference. My reasoning is that if I had wanted coach, for instance thinking about domestic USA flights for my example, instead of FC at the prevailing prices, I would have picked coach and already pocketed the difference in fare.
In this case, though, the OP didn't buy F, they bought coach and were upgraded.
Jun 25, 2017, 1:48 am
#32
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,194
Agreed. On UA, it's the following, but I still have no idea if AS has a published policy:
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
AS is very much uncompetitive in this area. Take this information for what you will, but if a downgrade situation ever comes up, just know that UA will treat you better than AS will.
I agree for paid F tickets. Especially if the fare difference is not calculated with the cheapest available fare at the time of purchase (does anyone do that? Do they even have the data?)
In this case, though, the OP didn't buy F, they bought coach and were upgraded.
In this case, though, the OP didn't buy F, they bought coach and were upgraded.
Jun 25, 2017, 7:00 am
#33
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,813
I have never been downgraded on either of them, so... forgive me for personally not being overly concerned about this uncompetitiveness.
Jun 25, 2017, 7:08 am
#34
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
But, that is the point. People do make choices and to someone who finds downgrade compensation to be the most important factor when choosing a flight, AS loses. To others, booking based on price & convenience, perhaps AS has a better ticket price and a more convenient flight.
The real issue here is that for both UA & AS, the COC provide simply for a refund of the price difference, however that is calculated. The rest is just a customer service gesture and it could change without notice and at any moment.
The real issue here is that for both UA & AS, the COC provide simply for a refund of the price difference, however that is calculated. The rest is just a customer service gesture and it could change without notice and at any moment.
Jun 25, 2017, 3:31 pm
#35
Join Date: Mar 2016
Location: Preferably waiting for takeoff
Programs: AA EXP, MVPG, DL Silver, United Silver, Accor Platinum, Marriott Ambassador
Posts: 458
Jun 25, 2017, 10:42 pm
#36
Join Date: Apr 2017
Location: Nanaimo Canada
Posts: 19
I suggest that you look at the AS conditions of carriage to get the definitive answer
I know these things are subjective and dependent on many factors, but looking for a ball park figure here.
Through the fault of AS, we lost a full day of vacation in Cabo San Lucas. It was an IT issue on their end and they comped us with hotel voucher, dinner vouchers and breakfast voucher the next morning. So, yes, their fault.
The unresolved part of this is the lost day for my gf and I. Additionally, both of are MVPs are recieved fc upgrades for the re-booked flight...but at the gate, AS again said "whoops" and they had to split our ticket. GF took FC, i took economy despite having been confirmed for fc upgrade ( email and app ).
The trip was really a mess.
My assumption is that 10,000 - 20,000 miles each would be adequate. Does that sound fair? I'm trying to be reasonable here and not looking for "emotional trauma" or anything of the sort. Just looking to objectively assess the loss in AS miles and walk away.
Thoughts?
Through the fault of AS, we lost a full day of vacation in Cabo San Lucas. It was an IT issue on their end and they comped us with hotel voucher, dinner vouchers and breakfast voucher the next morning. So, yes, their fault.
The unresolved part of this is the lost day for my gf and I. Additionally, both of are MVPs are recieved fc upgrades for the re-booked flight...but at the gate, AS again said "whoops" and they had to split our ticket. GF took FC, i took economy despite having been confirmed for fc upgrade ( email and app ).
The trip was really a mess.
My assumption is that 10,000 - 20,000 miles each would be adequate. Does that sound fair? I'm trying to be reasonable here and not looking for "emotional trauma" or anything of the sort. Just looking to objectively assess the loss in AS miles and walk away.
Thoughts?
Jun 26, 2017, 11:30 am
#37
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,378
Jun 26, 2017, 11:39 am
#38
Join Date: Sep 2008
Posts: 7,875
http://gizmodo.com/the-16-billion-wh...ewa-1529218748