Stopover not permitted ex-IAH ??
Apr 10, 2017, 8:34 pm
#1
Original Poster
Join Date: May 2012
Posts: 470
Stopover not permitted ex-IAH ??
Been on the phone a few times over this.
I have an existing award ticket SEA-OGG. I would like to add on a leg prior, IAH - SEA, making SEA a stopover.
For some reason, this is not permitted. I can't get this to price out online form Houston. If I change the departure city to AUS or DFW, it prices out. Just not from Houston.
Eventually I was told on the phone that "Award tickets departing Houston do not allow stopovers".
This doesn't pass the sniff test - are there specific rules that would prevent this stopover ex-IAH?
I have an existing award ticket SEA-OGG. I would like to add on a leg prior, IAH - SEA, making SEA a stopover.
For some reason, this is not permitted. I can't get this to price out online form Houston. If I change the departure city to AUS or DFW, it prices out. Just not from Houston.
Eventually I was told on the phone that "Award tickets departing Houston do not allow stopovers".
This doesn't pass the sniff test - are there specific rules that would prevent this stopover ex-IAH?
Apr 10, 2017, 8:44 pm
#2
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,724
Been on the phone a few times over this.
I have an existing award ticket SEA-OGG. I would like to add on a leg prior, IAH - SEA, making SEA a stopover.
For some reason, this is not permitted. I can't get this to price out online form Houston. If I change the departure city to AUS or DFW, it prices out. Just not from Houston.
Eventually I was told on the phone that "Award tickets departing Houston do not allow stopovers".
This doesn't pass the sniff test - are there specific rules that would prevent this stopover ex-IAH?
I have an existing award ticket SEA-OGG. I would like to add on a leg prior, IAH - SEA, making SEA a stopover.
For some reason, this is not permitted. I can't get this to price out online form Houston. If I change the departure city to AUS or DFW, it prices out. Just not from Houston.
Eventually I was told on the phone that "Award tickets departing Houston do not allow stopovers".
This doesn't pass the sniff test - are there specific rules that would prevent this stopover ex-IAH?
Apr 10, 2017, 8:48 pm
#3
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
If it's AS metal yes, should be allowed.
I found one with over 24 hour stop and another for 48 but over that no results. Scratch that error message
Paging @missydarlin
I found one with over 24 hour stop and another for 48 but over that no results. Scratch that error message
Paging @missydarlin
Last edited by CDKing; Apr 10, 2017 at 8:58 pm
Apr 10, 2017, 10:01 pm
#4
Original Poster
Join Date: May 2012
Posts: 470
Apparently this is a specific fare rule. Just got a call back after phone agent has been in contact with multiple rates agents. She did say it should also apply to SAT and AUS and it is a website error that allows those cities to be booked with a stopover.
"no stopovers permitted on pricing unit. no stopover occurs if passenger takes next available flight." Which she explained as saying nothing more than 24 hour stopover allowed on this route..."
"no stopovers permitted on pricing unit. no stopover occurs if passenger takes next available flight." Which she explained as saying nothing more than 24 hour stopover allowed on this route..."
Apr 10, 2017, 10:20 pm
#5
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
It would be really nice if AS would start publishing their full award fare rules on their website, particularly these little exceptions.
The Mileage Plan T&C doesn't contain an asterisk at the end for certain TX cities, for instance.
When award travel is redeemed solely on Alaska Airlines, one enroute stopover is allowed for each one-way award.
Apr 10, 2017, 10:34 pm
#6
Join Date: Jun 2008
Location: Sunny Seattle
Programs: AS MVPG 75K, HH Diamond
Posts: 539
Note the very next line, though:
Not sure when that went in there, as I've certainly booked one-ways with a stopover online in the past.
Round-trip itineraries with 2 stopovers, or one-way awards with 1 stopover may only be booked through an Alaska Airlines call center. They are not available online.
Apr 10, 2017, 10:42 pm
#7
Join Date: Apr 2005
Location: The Internet
Programs: Alaska Mileage Plan
Posts: 714
That's not exactly true, stopovers are allowed on CX awards in Hong Kong. Also, Alaska generally allows stopovers on itineraries involving a single award zone (not so applicable anymore, but on an intra-Alaska award you could even, for example, go ADK-ANC [stopover] - JNU) or multiple award zones (such as the award I'm currently traveling on).
You can also do some pretty crazy routings with stopovers and you don't necessarily have to book these over the phone. I booked a particularly creative routing online (hi from Costa Rica!): http://www.seat31b.com/2017/03/how-i...rip-to-defcon/
You can also do some pretty crazy routings with stopovers and you don't necessarily have to book these over the phone. I booked a particularly creative routing online (hi from Costa Rica!): http://www.seat31b.com/2017/03/how-i...rip-to-defcon/
Apr 10, 2017, 10:42 pm
#8
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The rep is looking at the revenue fare rules. This is not a revenue flight.
The standard wording in Revenue Hawaii fares filed by AS say (thus my companion code worked for up to 24 hours stop):
The standard Revenue wording from a mainland to mainland is:
The standard wording in Revenue Hawaii fares filed by AS say (thus my companion code worked for up to 24 hours stop):
NO STOPOVERS PERMITTED ON THE PRICING UNIT.
NO STOPOVER OCCURS IF PASSENGER TAKES NEXT
AVAILABLE FLIGHT WITHIN 24 HOURS.
NO STOPOVER OCCURS IF PASSENGER TAKES NEXT
AVAILABLE FLIGHT WITHIN 24 HOURS.
NO STOPOVERS PERMITTED ON THE PRICING UNIT.
NO STOPOVER OCCURS IF PASSENGER TAKES NEXT
AVAILABLE FLIGHT WITHIN 4 HOURS.
NO STOPOVER OCCURS IF PASSENGER TAKES NEXT
AVAILABLE FLIGHT WITHIN 4 HOURS.
Last edited by CDKing; Apr 10, 2017 at 10:53 pm
Apr 10, 2017, 11:53 pm
#9
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
Right, that's in the T&C just before the text I quoted. I left it out as the OP was on an AS only itinerary. But that's another example, stopovers on international partner itineraries are allowed in eligible cities but those city/partner cities combinations aren't detailed.
Apr 12, 2017, 4:32 am
#12
Original Poster
Join Date: May 2012
Posts: 470
Subsequent calls to Alaska aren't fruitful, because the agents sees the records from my previous calls and just recites that this is a routing rule that is not allowing this to ticket.
Apr 12, 2017, 9:24 am
#13
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
This is a one-way award only. Original ticket SEA-OGG, would like to add IAH-SEA prior.
Subsequent calls to Alaska aren't fruitful, because the agents sees the records from my previous calls and just recites that this is a routing rule that is not allowing this to ticket.
Subsequent calls to Alaska aren't fruitful, because the agents sees the records from my previous calls and just recites that this is a routing rule that is not allowing this to ticket.
Could also fill out the feedback form on the website:
https://www.alaskaair.com/feedback
ETA: post in the ask missy thread http://www.flyertalk.com/forum/alask...ons-missy.html