Feb 18, 2017, 12:46 am
Last edit by: tattikat2
Date, Location, Day of week, Time of Day and method of access for denial.
Please include if you are actually flying Alaska that day, or some other airline, so we can see if the BR is giving preference to AS flyers
3/10/17 SEA D AL 4pm Friday - sign out (was flying Alaska)
3/12/17 SEA N & A AL 6pm Sunday PP denied
2/18/17 PDX AL 6:00am Saturday (flying AS) - PP denied (sign out)
3/21/17 SEA D AL 9am Tuesday - sign out
3/21/17 SEA N AL 9:45am Tuesday - sign out
3/24/17 SEA D AL 1:15pm Friday - sign out (was flying Alaska)
3/25/17 SEA D AL 1:15pm Saturday - sign out
3/25/17 SEA D AL 9:00pm Saturday - sign out
3/26/17 PDX C AL 9:15pm Sunday - Sign out (Was flying AS)
4/2/17 SEA D AL 4:00pm Monday - sign out
4/3/17 SEA D AL 10:30a Monday - sign out - PP requested-denied - was allowed with AL lounge pass - 90% occupied
4/10/17 SEA D 6:45 AM - sign out
4/12/17 SEA D 8:20 PM - sign out
4/14/17 SEA D 10:00 AM - sign out
4/16/17 SEA N 11:00am - sign out, was even upgraded to F on AS and MVP75K, no dice. It was a busy Easter Sunday
4/17/17 PDX 5:35am - no sign, admitted with a smile
4/22/17 PDX 6:35am - no sign, admitted
4/22/17 SEA D 8:15am - no sign, went to Centurion Lounge instead
4/23/17 SEA D and N 4:30pm - sign out. N lounge half empty.
4/26/17 LAX 11:30am - no sign
4/26/17 SEA D no sign, went to The Club
4/27/17 SEA D 10:40 AM - sign out
4/27/17 SEA N 10:50 AM - sign put out just as I entered, admitted with PP as the "last one"
4/27/17 SEA N 4pm - no sign, admitted with PP and a Delta bp
4/30/17 SEA D no sign, admitted
5/1/17 PDX 6:30 am - no sign, admitted, maybe 50% full
5/8/17 SEA D 11:00 am - new sign saying no PP guests, admitted as a PP cardholder.
5/15/17 SEA D 12:30pm sign out no PP
5/18/17 SEA N 7pm Thursday - no sign, admitted (PP, flying AS)
5/18/17 ANC 11:30pm Thursday - no sign, denied, but admitted 45 minutes later (PP, flying AS)
5/19/17 ANC 3pm Friday - no sign, admitted (PP, flying AS)
5/23/17 PDX C 4pm Tue - admitted (PP, flying WN).
5/27/17 PDX 7:50am no sign
6/28/17 LAX 12:30pm/3:30pm- no sign, admitted
9/25/17 PDX 2:00 - sign out, admitted without comment (PP, flying AA)
11/8/17 SEA C 09:00 AM - admitted (PP, flying AS). Only a few seats available, but at least a few seats remained available the whole time I was there
11/16/17 LAX 09:00 AM- sign out, no PP
02/0319 LAX 5pm Sunday-sign out no PP (flying AS)
Please include if you are actually flying Alaska that day, or some other airline, so we can see if the BR is giving preference to AS flyers
3/10/17 SEA D AL 4pm Friday - sign out (was flying Alaska)
3/12/17 SEA N & A AL 6pm Sunday PP denied
2/18/17 PDX AL 6:00am Saturday (flying AS) - PP denied (sign out)
3/21/17 SEA D AL 9am Tuesday - sign out
3/21/17 SEA N AL 9:45am Tuesday - sign out
3/24/17 SEA D AL 1:15pm Friday - sign out (was flying Alaska)
3/25/17 SEA D AL 1:15pm Saturday - sign out
3/25/17 SEA D AL 9:00pm Saturday - sign out
3/26/17 PDX C AL 9:15pm Sunday - Sign out (Was flying AS)
4/2/17 SEA D AL 4:00pm Monday - sign out
4/3/17 SEA D AL 10:30a Monday - sign out - PP requested-denied - was allowed with AL lounge pass - 90% occupied
4/10/17 SEA D 6:45 AM - sign out
4/12/17 SEA D 8:20 PM - sign out
4/14/17 SEA D 10:00 AM - sign out
4/16/17 SEA N 11:00am - sign out, was even upgraded to F on AS and MVP75K, no dice. It was a busy Easter Sunday
4/17/17 PDX 5:35am - no sign, admitted with a smile
4/22/17 PDX 6:35am - no sign, admitted
4/22/17 SEA D 8:15am - no sign, went to Centurion Lounge instead
4/23/17 SEA D and N 4:30pm - sign out. N lounge half empty.
4/26/17 LAX 11:30am - no sign
4/26/17 SEA D no sign, went to The Club
4/27/17 SEA D 10:40 AM - sign out
4/27/17 SEA N 10:50 AM - sign put out just as I entered, admitted with PP as the "last one"
4/27/17 SEA N 4pm - no sign, admitted with PP and a Delta bp
4/30/17 SEA D no sign, admitted
5/1/17 PDX 6:30 am - no sign, admitted, maybe 50% full
5/8/17 SEA D 11:00 am - new sign saying no PP guests, admitted as a PP cardholder.
5/15/17 SEA D 12:30pm sign out no PP
5/18/17 SEA N 7pm Thursday - no sign, admitted (PP, flying AS)
5/18/17 ANC 11:30pm Thursday - no sign, denied, but admitted 45 minutes later (PP, flying AS)
5/19/17 ANC 3pm Friday - no sign, admitted (PP, flying AS)
5/23/17 PDX C 4pm Tue - admitted (PP, flying WN).
5/27/17 PDX 7:50am no sign
6/28/17 LAX 12:30pm/3:30pm- no sign, admitted
9/25/17 PDX 2:00 - sign out, admitted without comment (PP, flying AA)
11/8/17 SEA C 09:00 AM - admitted (PP, flying AS). Only a few seats available, but at least a few seats remained available the whole time I was there
11/16/17 LAX 09:00 AM- sign out, no PP
02/0319 LAX 5pm Sunday-sign out no PP (flying AS)
Priority Pass and denied entry at the Alaska Lounge b/c of space - 2018 and Earlier
Jan 12, 2019, 10:37 am
#1801
Join Date: Apr 2017
Programs: AS 100k, DL PM, New Sagaya
Posts: 1,291
Sign out at PDX at 9:30am Saturday 1/12. Overheard the desk staff kindly offering other PP options to those denied entry.
Jan 12, 2019, 10:42 am
#1802
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,629
LAX sign not out 9 Jan (somewhere between 730 and 800am). Lounge was fairly full. I expect the sign went out shortly after we arrived.
Jan 12, 2019, 11:25 am
#1803
Join Date: Jul 2018
Location: sometimes, strangely, I find myself at home
Programs: I need to do better in managing my affiliations. Oops, I overshot the runway for status next year.
Posts: 651
LAX lounge sign was up before 9:30am. By then, the place was packed. I'd estimate 95% of seats taken. Packed that tight it isn't too relaxing. As a positive the staff is upbeat and great.
Jan 14, 2019, 1:16 pm
#1804
Join Date: Sep 1999
Location: SF Bay Area
Programs: UA 1K MM, Accor Plat, Htz PC, Natl ExEm, other random status
Posts: 2,876
I just received an email from AS Customer Service in response to my message complaining about JFK telling me that "we can't let you in now, but come back at 3:15 and you can come in," and of course not being allowed to enter at 3:15.
The email said:
Has anyone else been told that? The Alaska lounge is still listed on the PP website.
The email said:
We are no longer accepting Priority Pass at our Alaska Lounges. The decision came as our lounges were over crowded and our members that had a direct membership with our lounges were being denied access.
Jan 14, 2019, 1:26 pm
#1805
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,724
I just received an email from AS Customer Service in response to my message complaining about JFK telling me that "we can't let you in now, but come back at 3:15 and you can come in," and of course not being allowed to enter at 3:15.
The email said:
Has anyone else been told that? The Alaska lounge is still listed on the PP website.
The email said:
Has anyone else been told that? The Alaska lounge is still listed on the PP website.
Jan 14, 2019, 1:31 pm
#1806
Join Date: Sep 1999
Location: SF Bay Area
Programs: UA 1K MM, Accor Plat, Htz PC, Natl ExEm, other random status
Posts: 2,876
I'm a UA 1K million-miler who was looking for a potential alternative to UA, and this trip with my family was such a disaster that I'm unlikely ever to voluntarily fly AS again. It's too bad, because a lot of my domestic travel patterns line up nicely with AS out of SFO. But that's the subject of another rant.
Jan 14, 2019, 3:43 pm
#1807
Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,293
AS lounge - LAX Terminal 6 still listed as an option on Prioritypass website.
Jan 14, 2019, 4:12 pm
#1808
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,724
Jan 14, 2019, 8:35 pm
#1809
Join Date: Jun 2004
Location: Anchorage, AK
Programs: Lifetime AS 1MM & MVPG, AS MVPG100K, AA, DL, HH-G
Posts: 8,259
Jan 14, 2019, 8:50 pm
#1810
Join Date: Jun 2003
Location: Seattle WA
Programs: AS 100K, Marriott LT Platinum
Posts: 1,828
Wait, so now the non-SEA AS Lounges are no good for Prio Pass too???
Jan 14, 2019, 9:08 pm
#1811
Join Date: Sep 1999
Location: SF Bay Area
Programs: UA 1K MM, Accor Plat, Htz PC, Natl ExEm, other random status
Posts: 2,876
Jan 15, 2019, 10:23 am
#1812
Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,293
so far, it seems PP still good for non-SEA lounges. Language on PP site still indicate such. Now it could be that AS announces that as of .....(some date, like Feb 1) PP will no longer be associated with AS. I also took note of AS Customer Service response that indicates that AS Lounge members have been denied entrance. I find that very hard to believe.
Jan 25, 2019, 1:18 pm
#1813
Join Date: Oct 2012
Location: PDX/HIO
Programs: AS MVPG; Hertz Pres; Tanquery Million Minier
Posts: 375
I did not see a sign outside the PDX lounge at 11am today. But I had already gone shopping at Capers Market and I didn't really feel like going in.
Jan 29, 2019, 1:03 pm
#1815
Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,293
Arrived LAX this morning (11) and no sign out. Entered with F boarding pass. Noon, crowded and they are putting sign out. Lounge attendants did say that PP customers are the most aggressive and rude. ( this was after AS Lounge member loudly complained that there is “nothing to eat” and took a giant handful of Chocolates before entering the elevator.
Left for boarding at 12:45 and they were taking the sign back upstairs. So, it seems they really do try to make lounge available when they can. It was closed to PP for approx 45 minutes while I was there today.
Left for boarding at 12:45 and they were taking the sign back upstairs. So, it seems they really do try to make lounge available when they can. It was closed to PP for approx 45 minutes while I was there today.
Last edited by pcoll; Jan 29, 2019 at 7:17 pm