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Priority Pass and denied entry at the Alaska Lounge b/c of space - 2018 and Earlier

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Old Feb 18, 2017, 12:46 am
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Last edit by: tattikat2
Date, Location, Day of week, Time of Day and method of access for denial.

Please include if you are actually flying Alaska that day, or some other airline, so we can see if the BR is giving preference to AS flyers

3/10/17 SEA D AL 4pm Friday - sign out (was flying Alaska)
3/12/17 SEA N & A AL 6pm Sunday PP denied
2/18/17 PDX AL 6:00am Saturday (flying AS) - PP denied (sign out)
3/21/17 SEA D AL 9am Tuesday - sign out
3/21/17 SEA N AL 9:45am Tuesday - sign out
3/24/17 SEA D AL 1:15pm Friday - sign out (was flying Alaska)
3/25/17 SEA D AL 1:15pm Saturday - sign out
3/25/17 SEA D AL 9:00pm Saturday - sign out
3/26/17 PDX C AL 9:15pm Sunday - Sign out (Was flying AS)
4/2/17 SEA D AL 4:00pm Monday - sign out
4/3/17 SEA D AL 10:30a Monday - sign out - PP requested-denied - was allowed with AL lounge pass - 90% occupied
4/10/17 SEA D 6:45 AM - sign out
4/12/17 SEA D 8:20 PM - sign out
4/14/17 SEA D 10:00 AM - sign out
4/16/17 SEA N 11:00am - sign out, was even upgraded to F on AS and MVP75K, no dice. It was a busy Easter Sunday
4/17/17 PDX 5:35am - no sign, admitted with a smile
4/22/17 PDX 6:35am - no sign, admitted
4/22/17 SEA D 8:15am - no sign, went to Centurion Lounge instead
4/23/17 SEA D and N 4:30pm - sign out. N lounge half empty.
4/26/17 LAX 11:30am - no sign
4/26/17 SEA D no sign, went to The Club
4/27/17 SEA D 10:40 AM - sign out
4/27/17 SEA N 10:50 AM - sign put out just as I entered, admitted with PP as the "last one"
4/27/17 SEA N 4pm - no sign, admitted with PP and a Delta bp
4/30/17 SEA D no sign, admitted
5/1/17 PDX 6:30 am - no sign, admitted, maybe 50% full
5/8/17 SEA D 11:00 am - new sign saying no PP guests, admitted as a PP cardholder.
5/15/17 SEA D 12:30pm sign out no PP
5/18/17 SEA N 7pm Thursday - no sign, admitted (PP, flying AS)
5/18/17 ANC 11:30pm Thursday - no sign, denied, but admitted 45 minutes later (PP, flying AS)
5/19/17 ANC 3pm Friday - no sign, admitted (PP, flying AS)
5/23/17 PDX C 4pm Tue - admitted (PP, flying WN).
5/27/17 PDX 7:50am no sign
6/28/17 LAX 12:30pm/3:30pm- no sign, admitted
9/25/17 PDX 2:00 - sign out, admitted without comment (PP, flying AA)
11/8/17 SEA C 09:00 AM - admitted (PP, flying AS). Only a few seats available, but at least a few seats remained available the whole time I was there
11/16/17 LAX 09:00 AM- sign out, no PP
02/0319 LAX 5pm Sunday-sign out no PP (flying AS)
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Priority Pass and denied entry at the Alaska Lounge b/c of space - 2018 and Earlier

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Old Jun 20, 2018, 8:50 pm
  #1636  
FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,723
Originally Posted by PV_Premier
Interesting, last week at D the sign was out and I went in anyways, asking them if any AS clubs would accept PP. They directed me to C, and when I asked them to call and save a space, they told me they could no longer do that. Sure enough, when I got to C moments later, I was admitted (no sign out). I watched at least 5 other PP holders admitted too.

I am not going to run all over SEA airport checking for signs, though. If they start making me do that, it will be a guarantee that I will consider the PP benefit dead at least at that airport where the lounges are spread all over the place.
I get replies from Alaska Lounge agents about my low rating of their lounges based on the fact that the sign is out almost the entire time these days REGARDLESS OF LOUNGE CAPACITY and they typically respond by saying they let "lots of Priority Pass" members in each day....yeah, right...you're right....PP is essentially "dead" when it comes to Alaska Lounges, particularly at LAX and PDX....the LAX lounge agent even admits that the sign is out almost all the time now. Taking the sign down for 10 or 15 minutes a few times a day does not make you a "Priority Pass Lounge".
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Old Jun 20, 2018, 11:49 pm
  #1637  
 
Join Date: Feb 2013
Location: Hilton, Hyatt House, Del Taco
Posts: 5,378
Originally Posted by missamo80
Here's a new one though: I asked them to check and see if the N lounge had the sign out before I walked over there and they refused. They said new policy was to "not save spots". I said I wasn't asking for a saved spot, just wondering if the sign was out, and again they refused saying the new policy is to not check and you have to go and see for yourself.
AS should just stop the nonsense. I'd rather they have hour restrictions (even if really restrictive, like PP is always welcome only before 9am and after 6pm). That way, we don't have to always be taking a chance or walking all over the airport. If they're going to be this PP-adverse, then they should terminate the PP affiliation.
Could there be any other PP lounge out there that's this PP-unfriendly?

These days, I don't even bother with AS lounge. I have PP and United Club access. Even if I'm flying out of C, D or N, I head straight for United Club. It's a long walk... takes 15min from UC to N gate. But at least I'm welcomed in every time. Really wish they'd move the Club at SEA from S to N or D. Love Club at SEA... better than AS Board Room.
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Old Jun 21, 2018, 2:14 am
  #1638  
 
Join Date: Jul 2012
Programs: Dust...
Posts: 79
PDX 6/20/2018 6pm. No sign. Admitted even though lounge appeared close to capacity. No sign when I left an hour or so later.
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Old Jun 21, 2018, 8:33 am
  #1639  
 
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
Looks like they need a display sign like the one that shows you what the delays are at each of the TSA checkpoints and which have Pre check!

As far as being able to check the computer, do they mark when the sign is out in the computer? Sometimes when I come in they don't even remember if their own sign is out!
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Old Jun 21, 2018, 10:27 am
  #1640  
 
Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,293
Originally Posted by dmodemd
Looks like they need a display sign like the one that shows you what the delays are at each of the TSA checkpoints and which have Pre check!

As far as being able to check the computer, do they mark when the sign is out in the computer? Sometimes when I come in they don't even remember if their own sign is out!
LAX seems to be one of those that forget the sign is out. Having to go down the elevator to change sign seems to be just too much work , on some days.
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Old Jun 21, 2018, 11:54 am
  #1641  
 
Join Date: Mar 2016
Location: LAX
Programs: AS MVPG, IHG Diamond Elite
Posts: 1,445
Originally Posted by pcoll
LAX seems to be one of those that forget the sign is out. Having to go down the elevator to change sign seems to be just too much work , on some days.
That's why (especially at LAX), I always go in and try regardless of if the sign is out. I've found it's about 50/50 whether they let me in no question or just say "oh whatever" and just let me in.
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be_rettSEA is offline  
Old Jun 25, 2018, 12:41 pm
  #1642  
 
Join Date: Jul 2001
Location: SW Michigan, ex SF Bay Area
Posts: 831
ANC: Mon 25 Jun 10:30a, no sign, admitted
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Old Jun 25, 2018, 5:30 pm
  #1643  
 
Join Date: Jul 2001
Location: SW Michigan, ex SF Bay Area
Posts: 831
SEA C: Mon 25 Jun 4:30p, sign out
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Old Jun 25, 2018, 8:32 pm
  #1644  
 
Join Date: Nov 2009
Location: Yellow Springs
Programs: AS 75k
Posts: 1,523
Originally Posted by be_rettSEA
That's why (especially at LAX), I always go in and try regardless of if the sign is out. I've found it's about 50/50 whether they let me in no question or just say "oh whatever" and just let me in.
They took the sign in at LAX around 9:30 am today with a line of a dozen or more people waiting at the elevator. Inside it was maybe 25% full (before the line arrived) so I figure they were late in taking the sign down. I'm sure they would have allowed PP members in before if anyone tried.
flymonthly is offline  
Old Jun 26, 2018, 10:30 pm
  #1645  
 
Join Date: Jul 2001
Location: SW Michigan, ex SF Bay Area
Posts: 831
SEA N: Tue 26 Jun 10:15-11:50a, sign out
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Old Jun 29, 2018, 1:32 pm
  #1646  
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SEA D: 29 June 2018 (Friday) 11:15am sign out as I was walking by after clearing PRE. Flying DL today, so landed at the A SkyClub...
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Old Jun 30, 2018, 12:10 pm
  #1647  
 
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
I can usually get in when SEA D opens at 4:30am but I still feel like they are going to turn my PP away from so many past experiences at other times. The PP card machines need significant boot up time it seems and have trouble that early in the AM so sometimes they need to do a paper transaction.
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Old Jun 30, 2018, 6:39 pm
  #1648  
 
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G75K, UA Silver
Posts: 1,757
All 3 at SEA had the sign out around noon today.
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Old Jul 3, 2018, 8:49 am
  #1649  
 
Join Date: Sep 2011
Location: SFO
Programs: AS, UA, WN, IHG Diamond Elite, Hyatt Globalist, Hilton Gold, CET 7*
Posts: 3,299
SEA C: Mon 02 July, 2:30p-3:30p, sign out, lounge around 75% full.
NoLaGent is online now  
Old Jul 3, 2018, 9:10 am
  #1650  
 
Join Date: Nov 2017
Programs: AA ex-EXP LT PLT, AS 75K, B6 Mosaic, HH D, Hyatt Globalist
Posts: 128
LAX , 03 July, sign out at 0800. It was down for about 15 mins before that. They got a flood of PP users and a group of about 10 checked with one CC that was at the desk. Lounge about 80-90% full.
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