Feb 18, 2017, 12:46 am
Last edit by: tattikat2
Date, Location, Day of week, Time of Day and method of access for denial.
Please include if you are actually flying Alaska that day, or some other airline, so we can see if the BR is giving preference to AS flyers
3/10/17 SEA D AL 4pm Friday - sign out (was flying Alaska)
3/12/17 SEA N & A AL 6pm Sunday PP denied
2/18/17 PDX AL 6:00am Saturday (flying AS) - PP denied (sign out)
3/21/17 SEA D AL 9am Tuesday - sign out
3/21/17 SEA N AL 9:45am Tuesday - sign out
3/24/17 SEA D AL 1:15pm Friday - sign out (was flying Alaska)
3/25/17 SEA D AL 1:15pm Saturday - sign out
3/25/17 SEA D AL 9:00pm Saturday - sign out
3/26/17 PDX C AL 9:15pm Sunday - Sign out (Was flying AS)
4/2/17 SEA D AL 4:00pm Monday - sign out
4/3/17 SEA D AL 10:30a Monday - sign out - PP requested-denied - was allowed with AL lounge pass - 90% occupied
4/10/17 SEA D 6:45 AM - sign out
4/12/17 SEA D 8:20 PM - sign out
4/14/17 SEA D 10:00 AM - sign out
4/16/17 SEA N 11:00am - sign out, was even upgraded to F on AS and MVP75K, no dice. It was a busy Easter Sunday
4/17/17 PDX 5:35am - no sign, admitted with a smile
4/22/17 PDX 6:35am - no sign, admitted
4/22/17 SEA D 8:15am - no sign, went to Centurion Lounge instead
4/23/17 SEA D and N 4:30pm - sign out. N lounge half empty.
4/26/17 LAX 11:30am - no sign
4/26/17 SEA D no sign, went to The Club
4/27/17 SEA D 10:40 AM - sign out
4/27/17 SEA N 10:50 AM - sign put out just as I entered, admitted with PP as the "last one"
4/27/17 SEA N 4pm - no sign, admitted with PP and a Delta bp
4/30/17 SEA D no sign, admitted
5/1/17 PDX 6:30 am - no sign, admitted, maybe 50% full
5/8/17 SEA D 11:00 am - new sign saying no PP guests, admitted as a PP cardholder.
5/15/17 SEA D 12:30pm sign out no PP
5/18/17 SEA N 7pm Thursday - no sign, admitted (PP, flying AS)
5/18/17 ANC 11:30pm Thursday - no sign, denied, but admitted 45 minutes later (PP, flying AS)
5/19/17 ANC 3pm Friday - no sign, admitted (PP, flying AS)
5/23/17 PDX C 4pm Tue - admitted (PP, flying WN).
5/27/17 PDX 7:50am no sign
6/28/17 LAX 12:30pm/3:30pm- no sign, admitted
9/25/17 PDX 2:00 - sign out, admitted without comment (PP, flying AA)
11/8/17 SEA C 09:00 AM - admitted (PP, flying AS). Only a few seats available, but at least a few seats remained available the whole time I was there
11/16/17 LAX 09:00 AM- sign out, no PP
02/0319 LAX 5pm Sunday-sign out no PP (flying AS)
Please include if you are actually flying Alaska that day, or some other airline, so we can see if the BR is giving preference to AS flyers
3/10/17 SEA D AL 4pm Friday - sign out (was flying Alaska)
3/12/17 SEA N & A AL 6pm Sunday PP denied
2/18/17 PDX AL 6:00am Saturday (flying AS) - PP denied (sign out)
3/21/17 SEA D AL 9am Tuesday - sign out
3/21/17 SEA N AL 9:45am Tuesday - sign out
3/24/17 SEA D AL 1:15pm Friday - sign out (was flying Alaska)
3/25/17 SEA D AL 1:15pm Saturday - sign out
3/25/17 SEA D AL 9:00pm Saturday - sign out
3/26/17 PDX C AL 9:15pm Sunday - Sign out (Was flying AS)
4/2/17 SEA D AL 4:00pm Monday - sign out
4/3/17 SEA D AL 10:30a Monday - sign out - PP requested-denied - was allowed with AL lounge pass - 90% occupied
4/10/17 SEA D 6:45 AM - sign out
4/12/17 SEA D 8:20 PM - sign out
4/14/17 SEA D 10:00 AM - sign out
4/16/17 SEA N 11:00am - sign out, was even upgraded to F on AS and MVP75K, no dice. It was a busy Easter Sunday
4/17/17 PDX 5:35am - no sign, admitted with a smile
4/22/17 PDX 6:35am - no sign, admitted
4/22/17 SEA D 8:15am - no sign, went to Centurion Lounge instead
4/23/17 SEA D and N 4:30pm - sign out. N lounge half empty.
4/26/17 LAX 11:30am - no sign
4/26/17 SEA D no sign, went to The Club
4/27/17 SEA D 10:40 AM - sign out
4/27/17 SEA N 10:50 AM - sign put out just as I entered, admitted with PP as the "last one"
4/27/17 SEA N 4pm - no sign, admitted with PP and a Delta bp
4/30/17 SEA D no sign, admitted
5/1/17 PDX 6:30 am - no sign, admitted, maybe 50% full
5/8/17 SEA D 11:00 am - new sign saying no PP guests, admitted as a PP cardholder.
5/15/17 SEA D 12:30pm sign out no PP
5/18/17 SEA N 7pm Thursday - no sign, admitted (PP, flying AS)
5/18/17 ANC 11:30pm Thursday - no sign, denied, but admitted 45 minutes later (PP, flying AS)
5/19/17 ANC 3pm Friday - no sign, admitted (PP, flying AS)
5/23/17 PDX C 4pm Tue - admitted (PP, flying WN).
5/27/17 PDX 7:50am no sign
6/28/17 LAX 12:30pm/3:30pm- no sign, admitted
9/25/17 PDX 2:00 - sign out, admitted without comment (PP, flying AA)
11/8/17 SEA C 09:00 AM - admitted (PP, flying AS). Only a few seats available, but at least a few seats remained available the whole time I was there
11/16/17 LAX 09:00 AM- sign out, no PP
02/0319 LAX 5pm Sunday-sign out no PP (flying AS)
Priority Pass and denied entry at the Alaska Lounge b/c of space - 2018 and Earlier
Jan 16, 2018, 9:58 am
#1306
Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,793
SEA at 8am. Sign out at D and N. Tried N and was told all lounges were full and to use The Club instead.
Feb 6, 2018, 12:57 pm
#1307
Join Date: Jul 2012
Programs: Dust...
Posts: 79
Feb 6, 2018 - PDX at noon. Admitted with guest. Almost the whole place to myself. More employees than guests.
Feb 7, 2018, 8:02 am
#1308
Original Poster
Join Date: Nov 2010
Programs: AS MVPG, HH Diamond
Posts: 232
2/7/18 - 6:55 am - SEA N Lounge - No sign out, but was turned away as single traveler. Lounge looked to be around 50-60% full. Still doing the "No sign out unless all lounges are full" thing. Not really interested in heading to C only to come back in less than half an hour.
Feb 7, 2018, 8:08 am
#1309
Join Date: Feb 2017
Location: BLI
Programs: Alaska MVPG
Posts: 206
2/7/18 - 6:55 am - SEA N Lounge - No sign out, but was turned away as single traveler. Lounge looked to be around 50-60% full. Still doing the "No sign out unless all lounges are full" thing. Not really interested in heading to C only to come back in less than half an hour.
Feb 7, 2018, 10:37 am
#1310
Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,293
Interesting side note...
Called Priority Pass to follow up on requested replacement card.
Phone rep was very surprised to hear that many are being turned away at Priority Pass Lounges , specifically Alaska Airlines Lounges.
She said they had not heard that this was happening. (I was very surprised)
Her statement...."lots of members pay $350 a year for the Select Priority Pass and they should be upset if they are not able to make use of it". I did tell her that many are upset with current situation and wondering if PP is planning on addressing this issue.
She did say she would pass it on to higher ups. (worth a shot. , not holding my breath)
Called Priority Pass to follow up on requested replacement card.
Phone rep was very surprised to hear that many are being turned away at Priority Pass Lounges , specifically Alaska Airlines Lounges.
She said they had not heard that this was happening. (I was very surprised)
Her statement...."lots of members pay $350 a year for the Select Priority Pass and they should be upset if they are not able to make use of it". I did tell her that many are upset with current situation and wondering if PP is planning on addressing this issue.
She did say she would pass it on to higher ups. (worth a shot. , not holding my breath)
Feb 7, 2018, 2:03 pm
#1311
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,724
Interesting side note...
Called Priority Pass to follow up on requested replacement card.
Phone rep was very surprised to hear that many are being turned away at Priority Pass Lounges , specifically Alaska Airlines Lounges.
She said they had not heard that this was happening. (I was very surprised)
Her statement...."lots of members pay $350 a year for the Select Priority Pass and they should be upset if they are not able to make use of it". I did tell her that many are upset with current situation and wondering if PP is planning on addressing this issue.
She did say she would pass it on to higher ups. (worth a shot. , not holding my breath)
Called Priority Pass to follow up on requested replacement card.
Phone rep was very surprised to hear that many are being turned away at Priority Pass Lounges , specifically Alaska Airlines Lounges.
She said they had not heard that this was happening. (I was very surprised)
Her statement...."lots of members pay $350 a year for the Select Priority Pass and they should be upset if they are not able to make use of it". I did tell her that many are upset with current situation and wondering if PP is planning on addressing this issue.
She did say she would pass it on to higher ups. (worth a shot. , not holding my breath)
The PDX Alaska Lounge seems closed far more often than it is open to PP...my guess is that Alaska will drop PP (or vice versa) in the not too distant future....the complaints I'm sure are still flowing in to both Alaska and PP.
Feb 7, 2018, 2:40 pm
#1312
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
I don't see any incentive for Alaska to drop PP. It serves their purpose perfectly as a standby source of fill-in revenue. The fact that PP members get ticked off at the inconsistency is more of a problem for PP.
At The Club lounge in DFW, during certain times it is assigned to "the closet" lounge and develops a waitlist sometimes 20 people long. Given it is in the D terminal, it is not fun to trek over there and find out you are not getting in so that is another source of dissatisfaction.
At The Club lounge in DFW, during certain times it is assigned to "the closet" lounge and develops a waitlist sometimes 20 people long. Given it is in the D terminal, it is not fun to trek over there and find out you are not getting in so that is another source of dissatisfaction.
Feb 7, 2018, 4:35 pm
#1313
Join Date: Jan 2009
Location: Fort Worth TX
Programs: AS MVP Gold 75K, Marriott Titanium
Posts: 475
Late post, but for record keeping:
01/31/18 5:00pm SEA-D club sign out
01/31/18 6:30pm PDX sign not out, but put out soon after.
01/31/18 5:00pm SEA-D club sign out
01/31/18 6:30pm PDX sign not out, but put out soon after.
Feb 8, 2018, 12:25 pm
#1314
Join Date: Mar 2004
Location: SEA (previous locations: DTW, TLV, EWR, BOS)
Programs: AS: 75K; DL/NW: Plat; DL SC: Lifetime; Hyatt: Diamond; HH: Gold; SPG: Plat;
Posts: 3,383
You just never know when you may/may not be able to access, which makes the whole experience so frustrating (especially at SEA).
Feb 13, 2018, 11:55 am
#1315
Join Date: Mar 2011
Location: SEA, SFO, formerly ANC
Programs: AS 1MM/MVPG, AS Lounge, DL SkyClub (Life), Hertz 5* -- AA, DL, UA
Posts: 124
I was at SEA on 2/10. Sign out at C club about 1:30pm, but almost no one inside. I asked about this - "Oh, I'll go down and take in the sign." So - is AS losing revenue it could have by not pulling sign when not in effect?
Feb 13, 2018, 1:36 pm
#1316
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,724
The short answer is YES, they have to be losing revenue, but for some reason, they don't seem to be missing the revenue since there are multiple reports of the sign being out with half empty lounges. If you're a business like Caper's Market in PDX, this has got to be a total windfall since a lot of that lost revenue is going to places like that. For PP (and AMEX Plat) members, there are other lounge options in SEA which was supposedly turning away PP members by the droves "until the new lounge opens in C which will alleviate overcrowding" and now we all know that never happened and the no PP signs are out just as often if not more. LAX is a bit tougher since the nearest alternate lounge is way over in the TB terminal so it would be nice if PP could start something like PDX has with food/beverage credits at various vendors.
Feb 13, 2018, 2:08 pm
#1317
Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,293
S
SEA 2/13. D Lounge
no sign out ...12:30pm. Less than half full.
Heading to LAX, will follow up with that.
no sign out ...12:30pm. Less than half full.
Heading to LAX, will follow up with that.
Feb 13, 2018, 7:47 pm
#1318
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
Agent puts sign out, less work to do, esp.with card scan, sign, enter in computer vs. lounge member self service on pad. Conflict of interest for business?
Feb 13, 2018, 8:46 pm
#1319
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,724
Feb 13, 2018, 10:06 pm
#1320
Join Date: Mar 2011
Location: SEA, SFO, formerly ANC
Programs: AS 1MM/MVPG, AS Lounge, DL SkyClub (Life), Hertz 5* -- AA, DL, UA
Posts: 124