Feb 18, 2017, 12:46 am
Last edit by: tattikat2
Date, Location, Day of week, Time of Day and method of access for denial.
Please include if you are actually flying Alaska that day, or some other airline, so we can see if the BR is giving preference to AS flyers
3/10/17 SEA D AL 4pm Friday - sign out (was flying Alaska)
3/12/17 SEA N & A AL 6pm Sunday PP denied
2/18/17 PDX AL 6:00am Saturday (flying AS) - PP denied (sign out)
3/21/17 SEA D AL 9am Tuesday - sign out
3/21/17 SEA N AL 9:45am Tuesday - sign out
3/24/17 SEA D AL 1:15pm Friday - sign out (was flying Alaska)
3/25/17 SEA D AL 1:15pm Saturday - sign out
3/25/17 SEA D AL 9:00pm Saturday - sign out
3/26/17 PDX C AL 9:15pm Sunday - Sign out (Was flying AS)
4/2/17 SEA D AL 4:00pm Monday - sign out
4/3/17 SEA D AL 10:30a Monday - sign out - PP requested-denied - was allowed with AL lounge pass - 90% occupied
4/10/17 SEA D 6:45 AM - sign out
4/12/17 SEA D 8:20 PM - sign out
4/14/17 SEA D 10:00 AM - sign out
4/16/17 SEA N 11:00am - sign out, was even upgraded to F on AS and MVP75K, no dice. It was a busy Easter Sunday
4/17/17 PDX 5:35am - no sign, admitted with a smile
4/22/17 PDX 6:35am - no sign, admitted
4/22/17 SEA D 8:15am - no sign, went to Centurion Lounge instead
4/23/17 SEA D and N 4:30pm - sign out. N lounge half empty.
4/26/17 LAX 11:30am - no sign
4/26/17 SEA D no sign, went to The Club
4/27/17 SEA D 10:40 AM - sign out
4/27/17 SEA N 10:50 AM - sign put out just as I entered, admitted with PP as the "last one"
4/27/17 SEA N 4pm - no sign, admitted with PP and a Delta bp
4/30/17 SEA D no sign, admitted
5/1/17 PDX 6:30 am - no sign, admitted, maybe 50% full
5/8/17 SEA D 11:00 am - new sign saying no PP guests, admitted as a PP cardholder.
5/15/17 SEA D 12:30pm sign out no PP
5/18/17 SEA N 7pm Thursday - no sign, admitted (PP, flying AS)
5/18/17 ANC 11:30pm Thursday - no sign, denied, but admitted 45 minutes later (PP, flying AS)
5/19/17 ANC 3pm Friday - no sign, admitted (PP, flying AS)
5/23/17 PDX C 4pm Tue - admitted (PP, flying WN).
5/27/17 PDX 7:50am no sign
6/28/17 LAX 12:30pm/3:30pm- no sign, admitted
9/25/17 PDX 2:00 - sign out, admitted without comment (PP, flying AA)
11/8/17 SEA C 09:00 AM - admitted (PP, flying AS). Only a few seats available, but at least a few seats remained available the whole time I was there
11/16/17 LAX 09:00 AM- sign out, no PP
02/0319 LAX 5pm Sunday-sign out no PP (flying AS)
Please include if you are actually flying Alaska that day, or some other airline, so we can see if the BR is giving preference to AS flyers
3/10/17 SEA D AL 4pm Friday - sign out (was flying Alaska)
3/12/17 SEA N & A AL 6pm Sunday PP denied
2/18/17 PDX AL 6:00am Saturday (flying AS) - PP denied (sign out)
3/21/17 SEA D AL 9am Tuesday - sign out
3/21/17 SEA N AL 9:45am Tuesday - sign out
3/24/17 SEA D AL 1:15pm Friday - sign out (was flying Alaska)
3/25/17 SEA D AL 1:15pm Saturday - sign out
3/25/17 SEA D AL 9:00pm Saturday - sign out
3/26/17 PDX C AL 9:15pm Sunday - Sign out (Was flying AS)
4/2/17 SEA D AL 4:00pm Monday - sign out
4/3/17 SEA D AL 10:30a Monday - sign out - PP requested-denied - was allowed with AL lounge pass - 90% occupied
4/10/17 SEA D 6:45 AM - sign out
4/12/17 SEA D 8:20 PM - sign out
4/14/17 SEA D 10:00 AM - sign out
4/16/17 SEA N 11:00am - sign out, was even upgraded to F on AS and MVP75K, no dice. It was a busy Easter Sunday
4/17/17 PDX 5:35am - no sign, admitted with a smile
4/22/17 PDX 6:35am - no sign, admitted
4/22/17 SEA D 8:15am - no sign, went to Centurion Lounge instead
4/23/17 SEA D and N 4:30pm - sign out. N lounge half empty.
4/26/17 LAX 11:30am - no sign
4/26/17 SEA D no sign, went to The Club
4/27/17 SEA D 10:40 AM - sign out
4/27/17 SEA N 10:50 AM - sign put out just as I entered, admitted with PP as the "last one"
4/27/17 SEA N 4pm - no sign, admitted with PP and a Delta bp
4/30/17 SEA D no sign, admitted
5/1/17 PDX 6:30 am - no sign, admitted, maybe 50% full
5/8/17 SEA D 11:00 am - new sign saying no PP guests, admitted as a PP cardholder.
5/15/17 SEA D 12:30pm sign out no PP
5/18/17 SEA N 7pm Thursday - no sign, admitted (PP, flying AS)
5/18/17 ANC 11:30pm Thursday - no sign, denied, but admitted 45 minutes later (PP, flying AS)
5/19/17 ANC 3pm Friday - no sign, admitted (PP, flying AS)
5/23/17 PDX C 4pm Tue - admitted (PP, flying WN).
5/27/17 PDX 7:50am no sign
6/28/17 LAX 12:30pm/3:30pm- no sign, admitted
9/25/17 PDX 2:00 - sign out, admitted without comment (PP, flying AA)
11/8/17 SEA C 09:00 AM - admitted (PP, flying AS). Only a few seats available, but at least a few seats remained available the whole time I was there
11/16/17 LAX 09:00 AM- sign out, no PP
02/0319 LAX 5pm Sunday-sign out no PP (flying AS)
Priority Pass and denied entry at the Alaska Lounge b/c of space - 2018 and Earlier
Aug 11, 2017, 6:38 pm
#1051
Join Date: Dec 2007
Location: Portland
Programs: MVPGold 75K
Posts: 494
I have lounge paid access, pp via amex platinum and I used those pp restaurants in PDX today. For two of is we had soup and salad and it was less than 50$. 56 will be covered under one card. It was a great option and I hope it stays like that. After, we went to as lounge and enjoyed cappuccinos. I agree with others that PDX boardroom needs to triple the size and still I foresee pp members being denied. But I recommend to everyone to buy a membership and you will be granted access always
Aug 12, 2017, 8:29 am
#1052
Join Date: Jun 2001
Location: SEA
Programs: DL Plat, AS MVPG, Bonvoy Plat/LT Gold, HH Diamond
Posts: 1,263
Aug 12, 2017, 2:03 pm
#1053
Join Date: Sep 2007
Posts: 123
Lounge in PDX was full on morning of 8/4. Was sent to cafe. Had breakfast and took a bottle of water/juice for flight and credit of $28 was applied to bill.
Aug 12, 2017, 3:08 pm
#1054
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,027
Here's a new one: Schlepped my way upstairs to the new C club about an hour ago. Showed my PP card; agent said that the lounge was full and they couldn't accommodate PP guests. I said "I didn't see the sign out that said that." She said "We've decided it's better customer relations to let guests come in and explain personally that they can't be admitted."
I said, "No, it's not. But thank you anyway."
I said, "No, it's not. But thank you anyway."
Aug 12, 2017, 4:18 pm
#1055
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
Fully agreed
Aug 12, 2017, 4:41 pm
#1056
Join Date: Apr 1999
Location: Philippines
Programs: CebGo 5J, Hilton Diamond, IHG Platinum, Alaska 100K
Posts: 4,696
Here's a new one: Schlepped my way upstairs to the new C club about an hour ago. Showed my PP card; agent said that the lounge was full and they couldn't accommodate PP guests. I said "I didn't see the sign out that said that." She said "We've decided it's better customer relations to let guests come in and explain personally that they can't be admitted."
I said, "No, it's not. But thank you anyway."
I said, "No, it's not. But thank you anyway."
Aug 12, 2017, 4:48 pm
#1057
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,027
Sorry, I will never call one of the AS lounge agents a "dragon." They have never been anything but 100% professional and cordial (even in the face of insults in person and online) to me, even when enforcing a policy that they didn't make.
So, no, I have no sense whatsoever that either agent took any joy in turning me away.
So, no, I have no sense whatsoever that either agent took any joy in turning me away.
Aug 13, 2017, 1:43 am
#1058
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
Sorry, I will never call one of the AS lounge agents a "dragon." They have never been anything but 100% professional and cordial (even in the face of insults in person and online) to me, even when enforcing a policy that they didn't make.
So, no, I have no sense whatsoever that either agent took any joy in turning me away.
So, no, I have no sense whatsoever that either agent took any joy in turning me away.
Just wish I knew the formula used
Aug 13, 2017, 8:58 am
#1059
Join Date: Jul 2004
Location: SEA town
Programs: Alaska LTG, HHonors-Gld, IHG-Dia, LT MR Ti
Posts: 627
Here's a new one: Schlepped my way upstairs to the new C club about an hour ago. Showed my PP card; agent said that the lounge was full and they couldn't accommodate PP guests. I said "I didn't see the sign out that said that." She said "We've decided it's better customer relations to let guests come in and explain personally that they can't be admitted."
I said, "No, it's not. But thank you anyway."
I said, "No, it's not. But thank you anyway."
At least if the sign is out I won't waste anymore time.
Aug 13, 2017, 6:00 pm
#1060
Join Date: Sep 2015
Programs: Alaska MVP, United Silver, Marriott Gold
Posts: 11
Politely denied everywhere
Flying up front but on a U fare with my girlfriend, I am Gold and she is MVP, each are PP. We were politely denied at N ( Sunday at 4:45pm) and politely informed that all Alaska rooms are too full for us. So at least we didn't make the run to D. We'll just absorb the BK/12th Man airborne grease at N1.
Aug 14, 2017, 9:15 am
#1061
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
Here's a new one: Schlepped my way upstairs to the new C club about an hour ago. Showed my PP card; agent said that the lounge was full and they couldn't accommodate PP guests. I said "I didn't see the sign out that said that." She said "We've decided it's better customer relations to let guests come in and explain personally that they can't be admitted."
I said, "No, it's not. But thank you anyway."
I said, "No, it's not. But thank you anyway."
What would really tick me off is if I walked all the way down to the end of the C concourse expecting to get in when I could have gotten in the D lounge. Do I need to check in at D lounge every time first and have them call over to check?? "I would stay here but C lounge is nicer, can you call and see if they are accepting PP because sometimes they are turning away people again now...."
Aug 14, 2017, 11:17 am
#1062
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
Anyone optimistic that this situation may calm
down to a dull roar when families with children stop traveling after Labor Day?
down to a dull roar when families with children stop traveling after Labor Day?
Aug 14, 2017, 11:36 am
#1063
Join Date: May 2003
Location: PDX USA
Programs: AS MVPG, AA, BA, SPG Gold, HHonors Gold, Hyatt Platinum, IHG, Hertz 5*
Posts: 690
I sincerely apologize that you were unable to fully enjoy your recent flight as a result of the boardroom was overcrowded . Our goal is to fully serve our customers expectations and to provide a comfortable and safe flight for all of our passengers. For this reason, we regularly use feedback from our customers when considering how to make any process a more comfortable and convenient one. That said, I have taken the liberty of sharing your comments with the Boardroom Director for their review.
Aug 14, 2017, 1:38 pm
#1064
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
Please, it's disrespectful of customer's time. If they're going to be denied, the sign is effective, and the customer can move onto some other lounge, AMEX, Starbucks, etc.
Aug 14, 2017, 4:31 pm
#1065
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,724
Personally, I consider it an unexpected surprise when I am able to use PP to visit an Alaska Lounge. I also understand Alaska's perspective in trying to make their lounges a bit more exclusive which I'm sure they hope translates into a higher % of lounge memberships.