Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Alaska Airlines | Mileage Plan
Reload this Page >

Priority Pass and denied entry at the Alaska Lounge b/c of space - 2018 and Earlier

Priority Pass and denied entry at the Alaska Lounge b/c of space - 2018 and Earlier

    Hide Wikipost
Old Feb 4, 19, 1:45 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: tattikat2
Wiki Link
Date, Location, Day of week, Time of Day and method of access for denial.

Please include if you are actually flying Alaska that day, or some other airline, so we can see if the BR is giving preference to AS flyers

3/10/17 SEA D AL 4pm Friday - sign out (was flying Alaska)
3/12/17 SEA N & A AL 6pm Sunday PP denied
2/18/17 PDX AL 6:00am Saturday (flying AS) - PP denied (sign out)
3/21/17 SEA D AL 9am Tuesday - sign out
3/21/17 SEA N AL 9:45am Tuesday - sign out
3/24/17 SEA D AL 1:15pm Friday - sign out (was flying Alaska)
3/25/17 SEA D AL 1:15pm Saturday - sign out
3/25/17 SEA D AL 9:00pm Saturday - sign out
3/26/17 PDX C AL 9:15pm Sunday - Sign out (Was flying AS)
4/2/17 SEA D AL 4:00pm Monday - sign out
4/3/17 SEA D AL 10:30a Monday - sign out - PP requested-denied - was allowed with AL lounge pass - 90% occupied
4/10/17 SEA D 6:45 AM - sign out
4/12/17 SEA D 8:20 PM - sign out
4/14/17 SEA D 10:00 AM - sign out
4/16/17 SEA N 11:00am - sign out, was even upgraded to F on AS and MVP75K, no dice. It was a busy Easter Sunday
4/17/17 PDX 5:35am - no sign, admitted with a smile
4/22/17 PDX 6:35am - no sign, admitted
4/22/17 SEA D 8:15am - no sign, went to Centurion Lounge instead
4/23/17 SEA D and N 4:30pm - sign out. N lounge half empty.
4/26/17 LAX 11:30am - no sign
4/26/17 SEA D no sign, went to The Club
4/27/17 SEA D 10:40 AM - sign out
4/27/17 SEA N 10:50 AM - sign put out just as I entered, admitted with PP as the "last one"
4/27/17 SEA N 4pm - no sign, admitted with PP and a Delta bp
4/30/17 SEA D no sign, admitted
5/1/17 PDX 6:30 am - no sign, admitted, maybe 50% full
5/8/17 SEA D 11:00 am - new sign saying no PP guests, admitted as a PP cardholder.
5/15/17 SEA D 12:30pm sign out no PP
5/18/17 SEA N 7pm Thursday - no sign, admitted (PP, flying AS)
5/18/17 ANC 11:30pm Thursday - no sign, denied, but admitted 45 minutes later (PP, flying AS)
5/19/17 ANC 3pm Friday - no sign, admitted (PP, flying AS)
5/23/17 PDX C 4pm Tue - admitted (PP, flying WN).
5/27/17 PDX 7:50am no sign
6/28/17 LAX 12:30pm/3:30pm- no sign, admitted
9/25/17 PDX 2:00 - sign out, admitted without comment (PP, flying AA)
11/8/17 SEA C 09:00 AM - admitted (PP, flying AS). Only a few seats available, but at least a few seats remained available the whole time I was there
11/16/17 LAX 09:00 AM- sign out, no PP
02/0319 LAX 5pm Sunday-sign out no PP (flying AS)
Print Wikipost

Closed Thread

Old Jan 12, 19, 10:37 am
  #1801  
 
Join Date: Apr 2017
Programs: AS, New Sagaya
Posts: 523
Sign out at PDX at 9:30am Saturday 1/12. Overheard the desk staff kindly offering other PP options to those denied entry.
williwaw is offline  
Old Jan 12, 19, 10:42 am
  #1802  
FlyerTalk Evangelist
 
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 30,335
LAX sign not out 9 Jan (somewhere between 730 and 800am). Lounge was fairly full. I expect the sign went out shortly after we arrived.
Eastbay1K is offline  
Old Jan 12, 19, 11:25 am
  #1803  
 
Join Date: Jul 2018
Posts: 227
Originally Posted by Eastbay1K View Post
LAX sign not out 9 Jan (somewhere between 730 and 800am). Lounge was fairly full. I expect the sign went out shortly after we arrived.
LAX lounge sign was up before 9:30am. By then, the place was packed. I'd estimate 95% of seats taken. Packed that tight it isn't too relaxing. As a positive the staff is upbeat and great.
PaperGlider is online now  
Old Jan 14, 19, 1:16 pm
  #1804  
 
Join Date: Sep 1999
Location: SF Bay Area
Programs: UA 1K MM, Accor Plat, Htz PC, Natl ExEm, other random status
Posts: 2,801
I just received an email from AS Customer Service in response to my message complaining about JFK telling me that "we can't let you in now, but come back at 3:15 and you can come in," and of course not being allowed to enter at 3:15.

The email said:

We are no longer accepting Priority Pass at our Alaska Lounges. The decision came as our lounges were over crowded and our members that had a direct membership with our lounges were being denied access.
Has anyone else been told that? The Alaska lounge is still listed on the PP website.
greg99 is offline  
Old Jan 14, 19, 1:26 pm
  #1805  
 
Join Date: Jun 2007
Location: PDX
Programs: AS MVP, BW Plat, SPG Gold, IHG Plat
Posts: 7,327
Originally Posted by greg99 View Post
I just received an email from AS Customer Service in response to my message complaining about JFK telling me that "we can't let you in now, but come back at 3:15 and you can come in," and of course not being allowed to enter at 3:15.

The email said:



Has anyone else been told that? The Alaska lounge is still listed on the PP website.
Interesting...I figured this was coming....I would forward this email to PP.
PDXPremier is online now  
Old Jan 14, 19, 1:31 pm
  #1806  
 
Join Date: Sep 1999
Location: SF Bay Area
Programs: UA 1K MM, Accor Plat, Htz PC, Natl ExEm, other random status
Posts: 2,801
Originally Posted by PDXPremier View Post
Interesting...I figured this was coming....I would forward this email to PP.
Honestly, I probably won't spend the time.

I'm a UA 1K million-miler who was looking for a potential alternative to UA, and this trip with my family was such a disaster that I'm unlikely ever to voluntarily fly AS again. It's too bad, because a lot of my domestic travel patterns line up nicely with AS out of SFO. But that's the subject of another rant.
greg99 is offline  
Old Jan 14, 19, 3:43 pm
  #1807  
 
Join Date: Feb 2015
Location: Seattle
Programs: AS MVP
Posts: 1,345
AS lounge - LAX Terminal 6 still listed as an option on Prioritypass website.
pcoll is offline  
Old Jan 14, 19, 4:12 pm
  #1808  
 
Join Date: Jun 2007
Location: PDX
Programs: AS MVP, BW Plat, SPG Gold, IHG Plat
Posts: 7,327
Originally Posted by pcoll View Post
AS lounge - LAX Terminal 6 still listed as an option on Prioritypass website.
I think it's a relatively new change (like this week) so I doubt that the change has been made on the website.
PDXPremier is online now  
Old Jan 14, 19, 8:35 pm
  #1809  
 
Join Date: Jun 2004
Location: Anchorage, AK
Programs: Lifetime AS 1MM & MVPG, AS MVPG75K, AA, DL, HH-G
Posts: 7,266
Originally Posted by PDXPremier View Post
I think it's a relatively new change (like this week) so I doubt that the change has been made on the website.
No problem at ANC on 1/10 @ 8:45 AM. No mention of any change.
BOB W is offline  
Old Jan 14, 19, 8:50 pm
  #1810  
 
Join Date: Jun 2003
Location: Seattle WA
Programs: AS MVP Gold, *wood LT Gold
Posts: 1,681
Wait, so now the non-SEA AS Lounges are no good for Prio Pass too???
Tracer_SEA is offline  
Old Jan 14, 19, 9:08 pm
  #1811  
 
Join Date: Sep 1999
Location: SF Bay Area
Programs: UA 1K MM, Accor Plat, Htz PC, Natl ExEm, other random status
Posts: 2,801
Originally Posted by Tracer_SEA View Post
Wait, so now the non-SEA AS Lounges are no good for Prio Pass too???
I don't know that there's a public announcement, but my quote was the relevant text of the email I received from AS customer service today.
greg99 is offline  
Old Jan 15, 19, 10:23 am
  #1812  
 
Join Date: Feb 2015
Location: Seattle
Programs: AS MVP
Posts: 1,345
Originally Posted by Tracer_SEA View Post
Wait, so now the non-SEA AS Lounges are no good for Prio Pass too???
so far, it seems PP still good for non-SEA lounges. Language on PP site still indicate such. Now it could be that AS announces that as of .....(some date, like Feb 1) PP will no longer be associated with AS. I also took note of AS Customer Service response that indicates that AS Lounge members have been denied entrance. I find that very hard to believe.
be_rettSEA likes this.
pcoll is offline  
Old Jan 25, 19, 1:18 pm
  #1813  
 
Join Date: Oct 2012
Location: PDX/HIO
Programs: AS MVPG; Hertz Pres; Tanquery Million Minier
Posts: 338
I did not see a sign outside the PDX lounge at 11am today. But I had already gone shopping at Capers Market and I didn't really feel like going in.
nookanaya is offline  
Old Jan 27, 19, 6:59 am
  #1814  
 
Join Date: Oct 2010
Location: EWR, SLC, SGN
Posts: 1,071
Originally Posted by greg99 View Post
I just received an email from AS Customer Service in response to my message complaining about JFK
Got into JFK on the date you posted this, 1/14. Arrived at 6 pm and sign out but a flight left about 6:45 after delay and it was open after that.
maverick17 is offline  
Old Jan 29, 19, 1:03 pm
  #1815  
 
Join Date: Feb 2015
Location: Seattle
Programs: AS MVP
Posts: 1,345
Arrived LAX this morning (11) and no sign out. Entered with F boarding pass. Noon, crowded and they are putting sign out. Lounge attendants did say that PP customers are the most aggressive and rude. ( this was after AS Lounge member loudly complained that there is “nothing to eat” and took a giant handful of Chocolates before entering the elevator.
Left for boarding at 12:45 and they were taking the sign back upstairs. So, it seems they really do try to make lounge available when they can. It was closed to PP for approx 45 minutes while I was there today.

Last edited by pcoll; Jan 29, 19 at 7:17 pm
pcoll is offline  

Thread Tools
Search this Thread