Not showing on upgrade waitlist
Sep 1, 2018, 7:43 pm
#46
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Portland
Posts: 11,571
Sep 2, 2018, 8:13 am
#47
Join Date: Jan 2011
Location: FL35
Programs: DL DM, AS MVPG, AA PP, UA 1K, Bonvoy Plat, Hyatt Globalist, HH Gold, Avis PC, Hertz PC, Natl EE
Posts: 420
I had an issue where a ticket was reissued to add a segment to the beging of the trip. It occurred right at T-72. There was U open in the second (original) segment of the ticket at the time but we didn’t clear. I called in and the phone agent said the U had been snagged by others. I confirmed we were on the upgrade wait list. At OLCI, we we’re on the waitlist for the first flight but we did not display in waitlist in the app for flight 2. I called on the phone. Assured again we were on both segment lists. Got to airport after connecting and GA said we weren’t in the list and now there was only 1 seat left. Didn’t want to break from companion. Agent blamed the reissue. Between reissues and SDC I feel like I’m never on the list - always a battle.
Sep 3, 2018, 1:03 pm
#48
Join Date: Nov 2017
Programs: AS 75k, B6 Mosaic
Posts: 61
Quick tip: If you're not showing on the waitlist - neither in app nor on the web site - try checking in again.
I had this happen to me today. I was doing an SDC to an earlier flight; made the change in the app and checked in on the new flight. Not on waitlist. Waited 30 minutes, tried reloading, checked the web site from upthread - nothing.
Then I gratuitously checked in again through the app, no SDC; bam, showing on this list.
Cargo-culty ritual that just happened to work? Actual bug in AS backend for SDC checkins? Who knows! Worth a shot if you're stuck. Cheers!
I had this happen to me today. I was doing an SDC to an earlier flight; made the change in the app and checked in on the new flight. Not on waitlist. Waited 30 minutes, tried reloading, checked the web site from upthread - nothing.
Then I gratuitously checked in again through the app, no SDC; bam, showing on this list.
Cargo-culty ritual that just happened to work? Actual bug in AS backend for SDC checkins? Who knows! Worth a shot if you're stuck. Cheers!
Sep 3, 2018, 3:37 pm
#49
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,640
Quick tip: If you're not showing on the waitlist - neither in app nor on the web site - try checking in again.
I had this happen to me today. I was doing an SDC to an earlier flight; made the change in the app and checked in on the new flight. Not on waitlist. Waited 30 minutes, tried reloading, checked the web site from upthread - nothing.
Then I gratuitously checked in again through the app, no SDC; bam, showing on this list.
Cargo-culty ritual that just happened to work? Actual bug in AS backend for SDC checkins? Who knows! Worth a shot if you're stuck. Cheers!
I had this happen to me today. I was doing an SDC to an earlier flight; made the change in the app and checked in on the new flight. Not on waitlist. Waited 30 minutes, tried reloading, checked the web site from upthread - nothing.
Then I gratuitously checked in again through the app, no SDC; bam, showing on this list.
Cargo-culty ritual that just happened to work? Actual bug in AS backend for SDC checkins? Who knows! Worth a shot if you're stuck. Cheers!
Feb 20, 2019, 6:00 pm
#50
Join Date: Aug 2006
Location: PDX
Programs: AS MVPG
Posts: 2,956
I checked in for a flight for which I received a 75K instant upgrade to Premium Class and reservation shows waitlisted for First. But both mobile app and website are only showing 5 confirmed upgrades to Premium Class (including me), but not showing anyone waitlisted for F. Is this expected? It is ex-Virgin if that makes any difference.
Feb 21, 2019, 12:26 pm
#51
Join Date: Mar 2016
Location: LAX
Programs: AS MVPG, IHG Diamond Elite
Posts: 1,445
I checked in for a flight for which I received a 75K instant upgrade to Premium Class and reservation shows waitlisted for First. But both mobile app and website are only showing 5 confirmed upgrades to Premium Class (including me), but not showing anyone waitlisted for F. Is this expected? It is ex-Virgin if that makes any difference.
Feb 21, 2019, 4:56 pm
#52
Join Date: Dec 2016
Posts: 19
So...here is my dilemma. I have been flying recently with a companion who is an MVP. I am a 75k. We are on the same PNR. The last three times we have flown together, when I OLCI, her name is not right underneath mine, she is further down the list. From previous posts, it would appear that we would clear together at T-120 to T-2 hours. Since most upgrades aren't clearing until the gate, when we arrive at the airport, I go up and ask the gate agent to make sure that we would clear together because of my status. For the past three times this has happened, I have had to thoroughly explain the situation and then the gate agent has had to do some furious typing to finally get it to work. If I don't do this step, it sounds like I would have cleared and she wouldn't, which I don't want to happen. Last night, on AS 24 to BOS, Mary at the gate was amazing and got me taken care of me this time by removing my MVP traveling companions MP number and putting it back in, at least that is what she thinks might have fixed it (we didn't get the upgrade which was fine but at least her name was put under mine). Has anyone else had any clear cut way of telling the GA how to handle this? Or know if AS is trying to fix this issue? I have called the gold desk a couple of times and they haven't been aware of the problem.
Feb 22, 2019, 12:55 pm
#53
Join Date: Sep 2014
Location: ANC
Programs: Alaska 100k
Posts: 1,012
I can attest this has happened to me and my wife numerous times, 100% of the time. Another thing that absolutely I can assure you of is if your name is NOT on the upgrade list on your mobile app then you are not on the upgrade list... period. No matter what the person or persons on the phone tell you. No matter what the agent might tell you checking in/checking a bag. No matter what the gate agent will tell you. You MUST get them to manually add you to the upgrade list and you must see it on your mobile app or you will clear upgrades when they start to go at the gate. I have first hand experience (painfully) of watching this happen. This isn't new... this has been happening for quite a while now.
If there is >2U space available between t-72 and gate control, we will both clear automatically.
If it goes to gate/airport control, SO will not show on the upgrade list. From there it seems to be hit or miss whether she gets upgraded. A few times, the agent has paged me to the podium to give me two new boarding passes. But usually the agent just clears me and skips to the next person. An agent once explained to me that they have to manually look to see if the companion is eligible and most gate agents don't bother and just look at the gate list.