Jan 4, 2017, 7:30 pm
Last edit by: Calchas
Welcome to the Alaska Airlines Flame-Free Q&A Thread for 2017!
Anyone is welcome to ask anything, even the most basic questions, in this thread without having to fear a snarky response. In this thread, there's no such thing as a dumb question--we were all new to Alaska Airlines, FlyerTalk, and even the whole idea of mileage programs once and needed some help navigating the ropes. We're here to help you do just that!
That said, if you want to do a little reading to see if your question has been previously discussed, links to some of the most common and extensive topics in this forum are listed in our FAQ thread -- click here to check it out.
Special care will be given in this thread to trying to provide answers in a clear manner with minimal use of acronyms and jargon.
If you need to contact someone for help, here's a current list of our forum's team:
Ambassadors (Our Greeters--members who have specifically volunteered to welcome and mentor newbies and monitor this thread):
ANC RED-EYE
baliktad
beckoa
golfingboy
Moderators (Our Janitors--members who have volunteered to do housekeeping/keep the forum in order)
ryandc99
jackal
You are welcome to send a private message to any of these individuals for assistance, but you'll generally get a faster response and broader palette of answers if you simply post your inquiry here in this thread.
Note to FlyerTalk members who enjoy the ability to take advantage of loopholes--if someone posts something that exposes information you'd rather not be public, please remember this is a Flame-Free thread, and harsh or snarky posts are not permitted. Although FlyerTalk itself does not censor posts that share information, members are free to edit their own posts to remove information. If you wish to request any poster to remove information they have shared publicly, please do so politely and respectfully.
Welcome, and we look forward to providing any assistance we can!
~the Alaska Airlines Mileage Plan forum team~
For the 2016 version of this thread, please click here
Anyone is welcome to ask anything, even the most basic questions, in this thread without having to fear a snarky response. In this thread, there's no such thing as a dumb question--we were all new to Alaska Airlines, FlyerTalk, and even the whole idea of mileage programs once and needed some help navigating the ropes. We're here to help you do just that!
That said, if you want to do a little reading to see if your question has been previously discussed, links to some of the most common and extensive topics in this forum are listed in our FAQ thread -- click here to check it out.
Special care will be given in this thread to trying to provide answers in a clear manner with minimal use of acronyms and jargon.
If you need to contact someone for help, here's a current list of our forum's team:
Ambassadors (Our Greeters--members who have specifically volunteered to welcome and mentor newbies and monitor this thread):
ANC RED-EYE
baliktad
beckoa
golfingboy
Moderators (Our Janitors--members who have volunteered to do housekeeping/keep the forum in order)
ryandc99
jackal
You are welcome to send a private message to any of these individuals for assistance, but you'll generally get a faster response and broader palette of answers if you simply post your inquiry here in this thread.
Note to FlyerTalk members who enjoy the ability to take advantage of loopholes--if someone posts something that exposes information you'd rather not be public, please remember this is a Flame-Free thread, and harsh or snarky posts are not permitted. Although FlyerTalk itself does not censor posts that share information, members are free to edit their own posts to remove information. If you wish to request any poster to remove information they have shared publicly, please do so politely and respectfully.
Welcome, and we look forward to providing any assistance we can!
~the Alaska Airlines Mileage Plan forum team~
For the 2016 version of this thread, please click here
2017 Alaska Airlines *FLAME-FREE* Q&A thread: all welcome, new and old!
Apr 28, 2017, 7:46 pm
#691
Join Date: Apr 2010
Location: SEA
Programs: AS 100K, Hilton Diamond
Posts: 876
Apr 28, 2017, 9:22 pm
#692
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
Sorry, I wasn't clear. I don't care about the extra legroom product, but would prefer to be in the front half of the plane which is entirely blocked (and at this point entirely empty). My understanding is that elites can get these seats at time of booking, so that suggests no elites yet. Just want to know if it is worth a rush to checkin at T-24 or if the front half of the plane will still require a preferred seat fee.
If it offers to you for a fee before T-24, then it's Premium Class and will still have a fee within T-24. However if there are no open seats, then you'll be seated in the Premium Class section at no charge. Not sure if you can change seats on your own or through an agent then.
First time Alaska flyer here. Well, hopefully! I have an upcoming RT flight next week but I might not be able to make it due to illness. From what I have read the change fee is $125, is this correct? Would I have to change flights right away or could I get a travel voucher/credit for a future flight with AS?
You can also cancel your ticket and leave it, then pay the change fee when you want to use it and the remainder (if any) will be issued as a credit with a PIN. That credit can be deposited into your Wallet. Advantage to this scenario is you don't pay the change fee so if you never use the cancelled ticket, you're only out those funds and not the change fee on top of it.
Finally, you can pay the change fee when you cancel and receive the full credit immediately and can deposit it into your Wallet.
Apr 29, 2017, 1:04 pm
#693
Join Date: Apr 2007
Location: SEA
Programs: AS MVP, Hhonors Gold, National Executive, Identity Gold, MLife Gold
Posts: 2,687
Hi. MVP newbie (only taken a couple of flights since I got status). Looking @ waitlist for a flight tomorrow. I'm #7 , checked in right around T-24. I see #8 on the list got an upgrade, I didn't.
Based on previous experience, I know I can move up/down the upgrade list for a variety of reasons. But when I'm ahead of someone on the list, shouldn't I have gotten the upgrade?
Or did I make a "mistake" by trying to check in right at T-24?
Based on previous experience, I know I can move up/down the upgrade list for a variety of reasons. But when I'm ahead of someone on the list, shouldn't I have gotten the upgrade?
Or did I make a "mistake" by trying to check in right at T-24?
Apr 29, 2017, 1:19 pm
#694
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
Hi. MVP newbie (only taken a couple of flights since I got status). Looking @ waitlist for a flight tomorrow. I'm #7 , checked in right around T-24. I see #8 on the list got an upgrade, I didn't.
Based on previous experience, I know I can move up/down the upgrade list for a variety of reasons. But when I'm ahead of someone on the list, shouldn't I have gotten the upgrade?
Or did I make a "mistake" by trying to check in right at T-24?
Based on previous experience, I know I can move up/down the upgrade list for a variety of reasons. But when I'm ahead of someone on the list, shouldn't I have gotten the upgrade?
Or did I make a "mistake" by trying to check in right at T-24?
Apr 29, 2017, 8:53 pm
#695
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
It may also be a companion of someone with higher status that cleared together, like a 75K and MVP on the same reservation.
For the OP, no harm in checking in at T-24! Or later. Waitlist position is by status, fare class, and date of purchase and only show on the visible waitlist after checking in (so someone can appear in front of you, but generally, unless due to manual intervention such as fixing an error, the order shouldn't change).
For the OP, no harm in checking in at T-24! Or later. Waitlist position is by status, fare class, and date of purchase and only show on the visible waitlist after checking in (so someone can appear in front of you, but generally, unless due to manual intervention such as fixing an error, the order shouldn't change).
Apr 30, 2017, 12:18 pm
#696
Join Date: Apr 2017
Programs: AS
Posts: 6
Brand new here- had a question related to the ending of the Delta partnership and requesting miles from a Delta flight from Nov 2016.
I used the online "request mileage credit" form to request credit for a Delta flight from Nov 2016, and emailed the receipt and ticket number to the email address listed there in mid-April. I no longer have the boarding pass, but hopefully the receipt and ticket number will suffice(?). Haven't heard anything back yet. Unfortunately didn't think to call customer service until last night after they had closed and of course they're closed today as well. Since the partnership between Delta and AS ends tomorrow, will they still honor my request as submitted a few weeks ago when they were still partners, or am I out of luck as of tomorrow?
If this is not the proper place to ask, please redirect as appropriate
I used the online "request mileage credit" form to request credit for a Delta flight from Nov 2016, and emailed the receipt and ticket number to the email address listed there in mid-April. I no longer have the boarding pass, but hopefully the receipt and ticket number will suffice(?). Haven't heard anything back yet. Unfortunately didn't think to call customer service until last night after they had closed and of course they're closed today as well. Since the partnership between Delta and AS ends tomorrow, will they still honor my request as submitted a few weeks ago when they were still partners, or am I out of luck as of tomorrow?
If this is not the proper place to ask, please redirect as appropriate
Apr 30, 2017, 1:39 pm
#697
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
Brand new here- had a question related to the ending of the Delta partnership and requesting miles from a Delta flight from Nov 2016.
I used the online "request mileage credit" form to request credit for a Delta flight from Nov 2016, and emailed the receipt and ticket number to the email address listed there in mid-April. I no longer have the boarding pass, but hopefully the receipt and ticket number will suffice(?). Haven't heard anything back yet. Unfortunately didn't think to call customer service until last night after they had closed and of course they're closed today as well. Since the partnership between Delta and AS ends tomorrow, will they still honor my request as submitted a few weeks ago when they were still partners, or am I out of luck as of tomorrow?
If this is not the proper place to ask, please redirect as appropriate
I used the online "request mileage credit" form to request credit for a Delta flight from Nov 2016, and emailed the receipt and ticket number to the email address listed there in mid-April. I no longer have the boarding pass, but hopefully the receipt and ticket number will suffice(?). Haven't heard anything back yet. Unfortunately didn't think to call customer service until last night after they had closed and of course they're closed today as well. Since the partnership between Delta and AS ends tomorrow, will they still honor my request as submitted a few weeks ago when they were still partners, or am I out of luck as of tomorrow?
If this is not the proper place to ask, please redirect as appropriate
Apr 30, 2017, 2:29 pm
#698
Join Date: Apr 2017
Programs: AS
Posts: 6
I have another flight that I mistakenly flew under my Delta # so I will be trying to get those miles un-credited so I can re-credit to AS if possible as well-- any tips for that scenario?
Apr 30, 2017, 10:42 pm
#700
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
Thanks for your response. No to both unfortunately as I didn't check a bag on that trip and only recently learned I should hold onto boarding passes for this purpose. Luckily, it was a short flight so probably only looking at 500 lost miles.
I have another flight that I mistakenly flew under my Delta # so I will be trying to get those miles un-credited so I can re-credit to AS if possible as well-- any tips for that scenario?
I have another flight that I mistakenly flew under my Delta # so I will be trying to get those miles un-credited so I can re-credit to AS if possible as well-- any tips for that scenario?
I haven't done the second scenario exactly but I have had a hotel stay miscredit to the hotel's program instead of AS. I emailed the hotel's program, they removed the credit, then emailed the receipt to AS to claim it there.
ETA: Welcome to FlyerTalk LAXbro! My apologies for overlooking this in the mobile version.
May 1, 2017, 2:23 pm
#701
Join Date: Apr 2016
Posts: 306
Competitive price guarantee terms
Hi! I recently made use of Alaska's competitive price guarantee for the first time. I purchased a flight at alaskaair.com then discovered that the same flight was bookable for about $20 less on an OTA. I remembered reading something about Alaska's price guarantee, so within 24 hours of purchase I went over to the website, found the right form, and made a claim. About a week later, Alaska emailed me saying that they would refund the difference.
The question I have is about the top item in the terms and conditions for the price guarantee. It says, "find a lower fare on another site within 24 hours and we'll give you a $100 discount code for your next Alaska Airlines flight purchase." I wasn't offered a $100 discount code, and I'm not sure if I should have been. Am I misreading the guarantee? Is the language in the terms and conditions just wrong/outdated? Or, should I be following up with customer service? Thanks for your help.
The question I have is about the top item in the terms and conditions for the price guarantee. It says, "find a lower fare on another site within 24 hours and we'll give you a $100 discount code for your next Alaska Airlines flight purchase." I wasn't offered a $100 discount code, and I'm not sure if I should have been. Am I misreading the guarantee? Is the language in the terms and conditions just wrong/outdated? Or, should I be following up with customer service? Thanks for your help.
May 1, 2017, 6:33 pm
#702
Moderator, Hertz; FlyerTalk Evangelist
Join Date: Nov 2005
Location: KRK
Programs: UA 1MM, BA GGL, Hyatt Glob, Hilton Diamond and others
Posts: 12,690
How long does it take a as flight to post to as? Took a flight a few days ago which I used a guest upgrade to get confirmed into f. Hasn't posted yet.
May 1, 2017, 10:19 pm
#703
Join Date: May 2006
Location: SIN
Programs: KF, MPC, BAEC // Bonvoy, WoH, Honors
Posts: 1,462
Take a look at the Mileage Plan shopping portal!
How about buying a digital magazine for $3 (at 20 miles/$) from Discountmags.com?
Any experiences on how long it takes for miles from the Shopping Portal to post?
Last edited by Kilian Zoll; May 1, 2017 at 11:26 pm
May 2, 2017, 7:49 am
#704
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
The question I have is about the top item in the terms and conditions for the price guarantee. It says, "find a lower fare on another site within 24 hours and we'll give you a $100 discount code for your next Alaska Airlines flight purchase." I wasn't offered a $100 discount code, and I'm not sure if I should have been. Am I misreading the guarantee? Is the language in the terms and conditions just wrong/outdated? Or, should I be following up with customer service? Thanks for your help.
Thank you for the response. If I understand it correctly, buying a $25 Amazon gift card from giftcertificates.com would get me 50 miles (at 2 miles/$). Does this make sense? EDIT: Just noticed that "Premium Merchants" (including Amazon) are ineligible.
How about buying a digital magazine for $3 (at 20 miles/$) from Discountmags.com?
Any experiences on how long it takes for miles from the Shopping Portal to post?
How about buying a digital magazine for $3 (at 20 miles/$) from Discountmags.com?
Any experiences on how long it takes for miles from the Shopping Portal to post?
May 2, 2017, 1:09 pm
#705
Join Date: Apr 2017
Programs: AS
Posts: 6
You're most welcome! If AS responds that they're not able to credit without a boarding pass, you may be able to obtain proof of flight from Delta. I know some other airlines will provide this, although there may be time limitations or a fee that would make it not worthwhile.
I haven't done the second scenario exactly but I have had a hotel stay miscredit to the hotel's program instead of AS. I emailed the hotel's program, they removed the credit, then emailed the receipt to AS to claim it there.
ETA: Welcome to FlyerTalk LAXbro! My apologies for overlooking this in the mobile version.
I haven't done the second scenario exactly but I have had a hotel stay miscredit to the hotel's program instead of AS. I emailed the hotel's program, they removed the credit, then emailed the receipt to AS to claim it there.
ETA: Welcome to FlyerTalk LAXbro! My apologies for overlooking this in the mobile version.
Wanted to update this scenario in case it can help anyone in the future: Delta will only un-credit miles if requested within 60 days of the flight (so I'm out of luck unfortunately).
Currently on hold with Alaska to see if they will credit that flight to me without a boarding pass (wanted to minimize my time on the phone with Delta yesterday so didn't ask them to reissue it). Will edit with results.
Update: not resolved yet, but they haven't told me straight out they won't do it yet so fingers crossed!
Last edited by LAXbro; May 2, 2017 at 7:48 pm Reason: update