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MP Account made inactive despite Feb 2016 tranaction

MP Account made inactive despite Feb 2016 tranaction

Old Jun 22, 16, 6:53 pm
  #1  
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Join Date: Nov 2003
Location: SYD
Programs: QF PS and spouse of QP Senior Lifer PS, UA, AA, DL, AS, AV
Posts: 741
MP Account made inactive despite Feb 2016 tranaction

Yesterday my MP account was made inactive for alleged non-activity, despite having a transaction in Feb 2016 (miles donation), at which time the expiry date was updated to Feb 2018.

Today I tried to call MP from Australia on the 1800 number which was not working. Then I saw the very helpful hints in the FT thread about how to contact AS from outside the USA, and I got through on the "other country" number listed there.

The IT error was admitted and the miles were reinstated manually with no fee.

Why the account was made inactive remains an IT mystery.

Last edited by QF ExLurker; Jun 22, 16 at 6:54 pm Reason: Grammar
QF ExLurker is offline  
Old Jun 23, 16, 5:12 pm
  #2  
Moderator, Delta Skymiles and Mileage Run
 
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond, Hyatt Diamond, former AS MVPG 75K, SPG Gold, Marriott Gold, Hilton Gold
Posts: 1,805
Glad to hear Alaska CS made this right!
ryandc99 is offline  

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