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Consolidated Emirates (EK) Awards Availability/Booking/Routing (2016 and Later)

Consolidated Emirates (EK) Awards Availability/Booking/Routing (2016 and Later)

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Old Jan 30, 20, 2:37 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: Metanoia
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For awards booked under the old award structure, AS is allowing one change to the booking without a fee.

From Alaska Air Q&A on changes to Emirates redemptions:

What if I want to make changes to my existing award?

All changes made online will be ticketed at the new award level. Members who have existing award reservations can contact our Customer Care team for a one-time award change without spending more miles.


Online Changes
Changes can be made online on AlaskaAir.com. DO NOT make any online changes if you have a pre devaluation award as it could result in the new points level being charged.

Emirates award guide using Alaska Airlines miles

Routing Rules:

All trips must start or end in North America.
One open jaw and one stopover allowed on each one-way award.
No fees for changes/cancellations prior to 60 days from departure.
Only AS and EK can be used for the award.

North American Gateway Cities:

West Coast
Seattle
San Francisco
Los Angeles

Central
Chicago
Dallas
Houston

East Coast
Boston
New York (JFK, EWR)
Washington DC (IAD)
Fort Lauderdale
Orlando

Canada
Toronto

Mexico
Mexico City (via Barcelona)

Award Chart Links*:

Middle East & Africa

Asia
Note: EK flies DXB-HKG-BKK but otherwise it is DXB-final stop

Europe
Note: EK flies JFK-MXP-DXB and EWR-ATH-DXB but otherwise routing will be via DXB

*If region is not listed on chart it's not available.

Perks

Chauffeur Drive NOT Available
Car service is not available for all Business Class and First Class passengers on Alaska Airlines ticketed award tickets on Emirates flights (as of Jan 2015). The chauffeur will not confirm if you use the EK website for this, though the website makes it look you can make a reservation.

Lounges
Access is available for all passengers traveling in Business and First Class. Not all cities have lounges and many may be operated by a Partner. There have been some reports of people having an issue accessing the Dubai lounges as the tickets may appear in their system as non-revenue employee travel. This is not as much of a problem as it used to be but in case it comes up please advise the lounge attendant that you are on an Alaska Airlines award.

Dubai Connect

AS Awards on EK do not qualify for Dubai Connect, which is the service that offers the free hotel.

Tricks to find Transoceanic availability

Instead of performing a blanket, i.e. SEA-DXB search, perform: SEA-MED.
Madinah is a destination that is only served by EK. Consequently, if there is availability, only EK will show up in the calendar results.



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Old Apr 5, 16, 9:14 am
  #31  
wdc
 
Join Date: Mar 2015
Posts: 94
Agree with ps9a, I've been able to book many seats that did not come up on the AS website. The problem is as SanDiego1K stated. Often it's hard to differentiate between an incompetent agent and truly lack of availability, so I guess the only way to find out is to keep calling
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Old Apr 5, 16, 10:45 am
  #32  
 
Join Date: Jan 2011
Location: Pacific NW
Programs: AS Million Mile Flyer, Marriott LTPP
Posts: 5,292
Originally Posted by wdc View Post
Agree with ps9a, I've been able to book many seats that did not come up on the AS website. The problem is as SanDiego1K stated. Often it's hard to differentiate between an incompetent agent and truly lack of availability, so I guess the only way to find out is to keep calling
Not sure if I would say " incompetent" rather I have found there are some new agents on board that are not quite as experienced. Remember having points does not give a right
edgewood49 is offline  
Old Apr 5, 16, 5:36 pm
  #33  
 
Join Date: Feb 2015
Posts: 104
Has anyone else noticed that mixed-class availability seems to have vanished?

If I search my first leg, I can see first class
If I search my second leg with my first leg, I can only see biz.

Expertflyer shows Z available on that first flight and D available on the second

I was able to do this Sunday, but can't seem to do it today.


Anyone have any luck calling to get something like this fixed? AS told me twice over the phone they can't force it and are unable to (refusing?) to contact Emirates to work it through with them.
paladin732 is offline  
Old Apr 5, 16, 8:16 pm
  #34  
 
Join Date: Jan 2011
Location: Pacific NW
Programs: AS Million Mile Flyer, Marriott LTPP
Posts: 5,292
Originally Posted by paladin732 View Post
Has anyone else noticed that mixed-class availability seems to have vanished?

If I search my first leg, I can see first class
If I search my second leg with my first leg, I can only see biz.

Expertflyer shows Z available on that first flight and D available on the second

I was able to do this Sunday, but can't seem to do it today.


Anyone have any luck calling to get something like this fixed? AS told me twice over the phone they can't force it and are unable to (refusing?) to contact Emirates to work it through with them.

If you call EK and tell them you are booking AS award then they will tell you to call AS.. Next time get the AS agents name
edgewood49 is offline  
Old Apr 6, 16, 12:48 pm
  #35  
 
Join Date: Jul 2010
Location: 718
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Posts: 657
"Connecting segments-- and I'm speaking from experience with DXB-MLE/SEZ/SIN/BKK, seem to be more readily available to agents than AS.com. IME, married segments and stopover inventory are quite unreliable on AS. "
I totally agree with this.

Originally Posted by paladin732 View Post
Has anyone else noticed that mixed-class availability seems to have vanished?

If I search my first leg, I can see first class
If I search my second leg with my first leg, I can only see biz.

Expertflyer shows Z available on that first flight and D available on the second

I was able to do this Sunday, but can't seem to do it today.


Anyone have any luck calling to get something like this fixed? AS told me twice over the phone they can't force it and are unable to (refusing?) to contact Emirates to work it through with them.

Assuming you are not within the 60 days (from departure) so you can just cancel if it doesnt work; if you see F in your first leg, but when searching for first leg+2nd leg together, you do not see F but only see J available. I recommend you to book the J seat. Then right after booking, call AS immediately and tell them you want to upgrade your first leg to F. The rep should have no problem doing this and will tell you that it will cost you the F redemption rate for the entire trip (though your 2nd leg will be in J). I hope this makes sense...
zzrayzz is offline  
Old Apr 7, 16, 10:07 am
  #36  
 
Join Date: Jan 2011
Location: Pacific NW
Programs: AS Million Mile Flyer, Marriott LTPP
Posts: 5,292
Originally Posted by zzrayzz View Post
"Connecting segments-- and I'm speaking from experience with DXB-MLE/SEZ/SIN/BKK, seem to be more readily available to agents than AS.com. IME, married segments and stopover inventory are quite unreliable on AS. "
I totally agree with this.

Originally Posted by paladin732 View Post
Has anyone else noticed that mixed-class availability seems to have vanished?

If I search my first leg, I can see first class
If I search my second leg with my first leg, I can only see biz.

Expertflyer shows Z available on that first flight and D available on the second

I was able to do this Sunday, but can't seem to do it today.


Anyone have any luck calling to get something like this fixed? AS told me twice over the phone they can't force it and are unable to (refusing?) to contact Emirates to work it through with them.

Assuming you are not within the 60 days (from departure) so you can just cancel if it doesnt work; if you see F in your first leg, but when searching for first leg+2nd leg together, you do not see F but only see J available. I recommend you to book the J seat. Then right after booking, call AS immediately and tell them you want to upgrade your first leg to F. The rep should have no problem doing this and will tell you that it will cost you the F redemption rate for the entire trip (though your 2nd leg will be in J). I hope this makes sense...


I can tell you I am seeing "phantom " availability aka AF on some EK flights
edgewood49 is offline  
Old Apr 9, 16, 10:21 pm
  #37  
 
Join Date: Mar 2011
Programs: AA, UA, DL, AS, LH, BA, VS, HHonors, Hyatt, Club Carlson, IHG, Marriott
Posts: 833
I only find EK availability on AS.com departing from North America.
Is there a reason that there isn't any availability from other countries like in Europe or am I only able to get that availability through an agent by phone?
Also, how many stopovers am I allowed other than DXB?
MVF Trekker is offline  
Old Apr 9, 16, 10:31 pm
  #38  
Community Director
 
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Originally Posted by MVF Trekker View Post
Is there a reason that there isn't any availability from other countries like in Europe or am I only able to get that availability through an agent by phone?
All tickets must begin in or end in the US. Are you checking Europe - USA?
SanDiego1K is offline  
Old Apr 10, 16, 11:00 am
  #39  
 
Join Date: Mar 2011
Programs: AA, UA, DL, AS, LH, BA, VS, HHonors, Hyatt, Club Carlson, IHG, Marriott
Posts: 833
Originally Posted by SanDiego1K View Post
All tickets must begin in or end in the US. Are you checking Europe - USA?
Didn't know about that restriction. Why do they have it in place?
I was actually checking Europe to some parts of Asia/Africa. Do they allow a stopover in Europe or elsewhere other than DXB?
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Old Apr 10, 16, 11:39 am
  #40  
 
Join Date: Jan 2011
Location: Pacific NW
Programs: AS Million Mile Flyer, Marriott LTPP
Posts: 5,292
Originally Posted by MVF Trekker View Post
Didn't know about that restriction. Why do they have it in place?
I was actually checking Europe to some parts of Asia/Africa. Do they allow a stopover in Europe or elsewhere other than DXB?

You can stop over in DXB going west to east of course you can do JFK to Milan. EK is more or less point to point
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Old Apr 10, 16, 11:42 am
  #41  
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Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
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Posts: 18,120
Originally Posted by MVF Trekker View Post
Didn't know about that restriction. Why do they have it in place?
Because AS doesn't actually fly outside the North American continent (save Hawaii), and thus they expect their membership to be predominantly based in the United States. They don't do zone-based charts either (the awards that are available are potentially different for each partner; for instance, at present AA awards to Australia aren't valid, even though AA flies there).

PS: the restriction is in the wiki, helpfully placed at the top of every page of this thread.

Originally Posted by edgewood49 View Post
You can stop over in DXB going west to east of course you can do JFK to Milan. EK is more or less point to point
Right. Generally AS doesn't allow stopovers for fifth freedom routes, they want them in the partner hub (for EK that's DXB, for CX that's HKG, and so on). Some people play the HUACA game and get them anyway, but that's obviously dependent on how well and how long you want to play that game.
eponymous_coward is offline  
Old Apr 10, 16, 2:44 pm
  #42  
 
Join Date: Mar 2011
Programs: AA, UA, DL, AS, LH, BA, VS, HHonors, Hyatt, Club Carlson, IHG, Marriott
Posts: 833
How are you able to have an open jaw on a one-way award like the wiki says?
Wouldn't that be essentially a RT with an open-jaw because I thought open jaws are only applicable to RTs?

Update: Nevermind, I think I figured it out.

Last edited by MVF Trekker; Apr 11, 16 at 12:37 pm
MVF Trekker is offline  
Old Apr 11, 16, 11:26 pm
  #43  
 
Join Date: Sep 2012
Posts: 91
Lounge Access with AS award ticket

I am at SIN waiting for a SIN-DXB-JFK AS award flight in First. We have been told that there is no lounge access. I know that there was a blip because of staff coding on the ticket a few months ago - but I have read reports of people being admitted in SIN before, so I am wondering if this is connected to the AS devaluation?..

Have folks had Emirates first class lounge access on AS tickets in the past few weeks? Most concerned about access in DXB.
Cloudwanderer is offline  
Old Apr 11, 16, 11:42 pm
  #44  
 
Join Date: Apr 2014
Location: SEA
Programs: AS MVPG
Posts: 117
Originally Posted by Cloudwanderer View Post
I am at SIN waiting for a SIN-DXB-JFK AS award flight in First. We have been told that there is no lounge access. I know that there was a blip because of staff coding on the ticket a few months ago - but I have read reports of people being admitted in SIN before, so I am wondering if this is connected to the AS devaluation?..

Have folks had Emirates first class lounge access on AS tickets in the past few weeks? Most concerned about access in DXB.
Now that's strange. I had lounge access in both SFO and DXB when flying in F 3 weeks ago, but that was pre-devaluation.
Sounder is offline  
Old Apr 12, 16, 12:54 am
  #45  
 
Join Date: Sep 2012
Posts: 91
Originally Posted by Sounder View Post
Now that's strange. I had lounge access in both SFO and DXB when flying in F 3 weeks ago, but that was pre-devaluation.
Thanks for your response. Yup. Strange. It would be pretty bad if as well as doubling the necessary miles they devalued the experience. Sort of seems unnecessary. I'm hoping that this is an outpost blip and that things wouldn't have changed in DXB. The lounge attendants in SIN did make a couple of phone calls and were adamant that we didn't have access...

Did you have lounge access printed on your boarding card? Boarding passes that I have seen online often do (I obviously don't know if AS miles were used. ). Mine doesn't.

I also was given a meal voucher (we have a long transit). Did you get one printed automatically?
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