Apr 11, 2016, 1:13 am
Last edit by: ashill
New Thread with 738 Fleet Tracking
739 thread with fleet tracking
Original Press Release
737-800s: Rows 6-10 are Premium
737-900/900ERs: Rows 6-9 are Premium
All 737-800s have been converted. 737-900s now in work. All aircraft to be complete by end of 2017.
Snack Box info from AKCuisine and Post 514:
3" x 3" x 2" box weighing in at 2.17 ounces. It's also "locally sourced - which translates to "Distributed by Oakfield Farms Solutions LLC, Grapevine, Texas."
Inside the box is 1.16 oz of Craisins (110 cal); 0.63 oz of unsalted almonds (100 cal); and a 0.375 oz square of Ghirardelli chocolate (50 cals) - total, 260 calories.
739 thread with fleet tracking
Original Press Release
Originally Posted by alaskaair.com/newsroom
Seats in the Premium Class section will have at least 35" of pitch, compared to 31" to 32" in the rest of the main cabin. To make room for the Premium Class while maintaining pitch in the main cabin, Alaska will reconfigure and reduce the number of seats available on some aircraft. Also, pitch in the First Class cabin will be increased from 36" to 41" providing a significantly enhanced experience for those customers.
Code:
Model Fleet count Current seats Reconfigured cabin (First class/Main cabin)(First class/Premium class/Main) 737-800 61 16/147 12/30/117 737-900/900ER 77 16/165 16/24/138 E175 15 12/64 12/12/52
737-900/900ERs: Rows 6-9 are Premium
All 737-800s have been converted. 737-900s now in work. All aircraft to be complete by end of 2017.
Snack Box info from AKCuisine and Post 514:
3" x 3" x 2" box weighing in at 2.17 ounces. It's also "locally sourced - which translates to "Distributed by Oakfield Farms Solutions LLC, Grapevine, Texas."
Inside the box is 1.16 oz of Craisins (110 cal); 0.63 oz of unsalted almonds (100 cal); and a 0.375 oz square of Ghirardelli chocolate (50 cals) - total, 260 calories.
Premium Class Discussion
Jul 18, 2022, 11:42 am
#1066
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
I received a .message to upgrade to PC for $50 a ticket (two px so I upgraded both), the message said Free beer, wine, and drinks. I did it mainly for this benefit. I upgraded, got on the flight, and asked for a drink - they said it's a dry flight and no beverages are offered. I sent a message to Alaska customer care and that said it means only if it's available on the flight. How am I supposed to know that? They gave me a $25 flight credit, I wanted a refund for the whole thing and they refused.
Any advice? Isn't this false advertising?
Any advice? Isn't this false advertising?
I would file a DOT complaint too. It's unfair and deceptive to send you an offer to upgrade a specific flight, and, as part of the offer, claim that certain services are provided, and then not provide those for your specific flight.
If they want to provide services on some flights only, fine, but they can't tout those services when trying to sell you an upgrade on a flight that doesn't have them.
Last edited by VegasGambler; Jul 18, 2022 at 11:51 am
Jul 18, 2022, 12:04 pm
#1067
Join Date: Jan 2022
Location: Reno/Tahoe
Programs: Alaska 75k/One World Emerald
Posts: 413
They certainly can if there is an asterisk by the offer and fine print that says "on available flights" or something of that nature.
Jul 18, 2022, 12:12 pm
#1068
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
I would argue that it's deceptive and therefore against DOT policy. It's not a generic ad to upgrade; it's a specific offer for a specific flight. AS could choose not to mention the benefits that don't exist on the flights in the offer; they choose not to.
Jul 18, 2022, 12:17 pm
#1069
Join Date: Jan 2022
Location: Reno/Tahoe
Programs: Alaska 75k/One World Emerald
Posts: 413
Maybe. That's up to DOT to decide. The question is whether the ad is deceptive, not whether it's technically correct when including the fine print.
I would argue that it's deceptive and therefore against DOT policy. It's not a generic ad to upgrade; it's a specific offer for a specific flight. AS could choose not to mention the benefits that don't exist on the flights in the offer; they choose not to.
I would argue that it's deceptive and therefore against DOT policy. It's not a generic ad to upgrade; it's a specific offer for a specific flight. AS could choose not to mention the benefits that don't exist on the flights in the offer; they choose not to.
Jul 18, 2022, 12:20 pm
#1070
Join Date: May 2003
Location: SFO, mostly
Posts: 2,203
I received a .message to upgrade to PC for $50 a ticket (two px so I upgraded both), the message said Free beer, wine, and drinks. I did it mainly for this benefit. I upgraded, got on the flight, and asked for a drink - they said it's a dry flight and no beverages are offered. I sent a message to Alaska customer care and that said it means only if it's available on the flight. How am I supposed to know that? They gave me a $25 flight credit, I wanted a refund for the whole thing and they refused.
Any advice? Isn't this false advertising?
Any advice? Isn't this false advertising?
Jul 18, 2022, 2:03 pm
#1071
Join Date: Aug 2012
Location: ZRH
Programs: A3
Posts: 49
Also wondering what route this was, as my non-status companion recently received an offer to ug from main to F for only $42 during OLCI. The flight included a choice of three cold meal options, so the ug was a no-brainer for the priority boarding, wider seat and legroom, food, drinks, and baggage allowance (if needed). But, premium class ug for $50 on a route that is too short for drink service sounds pretty steep to me. Just my 2 cents.
Jul 18, 2022, 2:32 pm
#1072
Join Date: May 2003
Location: SFO, mostly
Posts: 2,203
Only 236 miles, so below the 350-mile cut-off. That being said, I agree they really should make it more clear before you pay to upgrade.
Nov 30, 2022, 8:51 am
#1073
Join Date: Aug 2017
Posts: 1,610
If you buy premium class (with cash, not a free upgrade) on an alaska mileage award flight (alaska metal) - what's the policy if you cancel this award. The miles and $5.60 is supposed to be refunded but what about the premium class buyin of $50 or so.
I wasn't able to do this cancellation online and the chat rep "made an exception" to refund me the premium class fees (along with redeposit my miles), since they weren't able to have the system deposit money in the wallet. What's the actual policy here for award flights and premium class cash-buy.
I wasn't able to do this cancellation online and the chat rep "made an exception" to refund me the premium class fees (along with redeposit my miles), since they weren't able to have the system deposit money in the wallet. What's the actual policy here for award flights and premium class cash-buy.
Last edited by nomiiiii; Nov 30, 2022 at 10:07 am
Nov 30, 2022, 10:09 pm
#1074
Join Date: Dec 2021
Programs: Alaska Mileage Plan - MVP Gold
Posts: 183
It's definitely supposed to be refundable, but the question is which form of payment
I'm pretty sure all award travel is considered a refundable fare (especially on AS metal where you don't have the 12.50 partner booking fee) so to me I think it should go to your original form of payment, but it's not clearly spelled out so agents will interpret it differently, sigh
If a customer voluntarily changes his/her flight once purchased, a refund for the Premium Class paid upgrade purchase will only be provided if a refundable fare was purchased, in which case the refund will be applied to the original form of payment.
If a non-refundable ticket is cancelled, then both the ticket price and the Premium Class paid upgrade purchase will be credited to the customer's Wallet for future travel. Wallet funds may not be applied towards Premium Class paid upgrade purchases.
If a non-refundable ticket is cancelled, then both the ticket price and the Premium Class paid upgrade purchase will be credited to the customer's Wallet for future travel. Wallet funds may not be applied towards Premium Class paid upgrade purchases.
Jan 4, 2023, 7:33 pm
#1075
Join Date: Jul 2016
Posts: 39
Quick question on how these seatmaps work if I may.
I just booked roundtrip AUS->SEA for July 4th weekend through an AA Marketed Codeshare. I'm an AA elite that should get automatic access to Premium class. When I look at the seat map, they all show as "uanvailable" for the flight, none showing as occupied.
I tried searching this thread for "unavailable" but didn't see much discussion. Are they all taken even though they aren't showing occupied, or is something wrong?
Thanks,
Chris
I just booked roundtrip AUS->SEA for July 4th weekend through an AA Marketed Codeshare. I'm an AA elite that should get automatic access to Premium class. When I look at the seat map, they all show as "uanvailable" for the flight, none showing as occupied.
I tried searching this thread for "unavailable" but didn't see much discussion. Are they all taken even though they aren't showing occupied, or is something wrong?
Thanks,
Chris
Jan 4, 2023, 7:43 pm
#1076
Join Date: Dec 2021
Programs: Alaska Mileage Plan - MVP Gold
Posts: 183
Quick question on how these seatmaps work if I may.
I just booked roundtrip AUS->SEA for July 4th weekend through an AA Marketed Codeshare. I'm an AA elite that should get automatic access to Premium class. When I look at the seat map, they all show as "uanvailable" for the flight, none showing as occupied.
I tried searching this thread for "unavailable" but didn't see much discussion. Are they all taken even though they aren't showing occupied, or is something wrong?
Thanks,
Chris
I just booked roundtrip AUS->SEA for July 4th weekend through an AA Marketed Codeshare. I'm an AA elite that should get automatic access to Premium class. When I look at the seat map, they all show as "uanvailable" for the flight, none showing as occupied.
I tried searching this thread for "unavailable" but didn't see much discussion. Are they all taken even though they aren't showing occupied, or is something wrong?
Thanks,
Chris
Jan 4, 2023, 8:54 pm
#1077
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
Quick question on how these seatmaps work if I may.
I just booked roundtrip AUS->SEA for July 4th weekend through an AA Marketed Codeshare. I'm an AA elite that should get automatic access to Premium class. When I look at the seat map, they all show as "uanvailable" for the flight, none showing as occupied.
I tried searching this thread for "unavailable" but didn't see much discussion. Are they all taken even though they aren't showing occupied, or is something wrong?
Thanks,
Chris
I just booked roundtrip AUS->SEA for July 4th weekend through an AA Marketed Codeshare. I'm an AA elite that should get automatic access to Premium class. When I look at the seat map, they all show as "uanvailable" for the flight, none showing as occupied.
I tried searching this thread for "unavailable" but didn't see much discussion. Are they all taken even though they aren't showing occupied, or is something wrong?
Thanks,
Chris
James
Jan 4, 2023, 10:40 pm
#1078
Join Date: Jul 2016
Posts: 39
Thanks, the seats are completely empty on the alaskaair.com seatmap, so I think I realized what's blocking it. The fine print on the AA page says I can only upgrade one companion, and there's two listed on the ticket. I think rather than it allowing me to choose two out of three seats, it's just blocking me from all of them. That's annoying. Funny part is it still let me pick row 17 for all of us. I guess I could either split PNRs or just stick with row 17 for all three of us. Is there a big difference outside of no chance at an upgrade?
Jan 4, 2023, 11:37 pm
#1079
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
Thanks, the seats are completely empty on the alaskaair.com seatmap, so I think I realized what's blocking it. The fine print on the AA page says I can only upgrade one companion, and there's two listed on the ticket. I think rather than it allowing me to choose two out of three seats, it's just blocking me from all of them. That's annoying. Funny part is it still let me pick row 17 for all of us. I guess I could either split PNRs or just stick with row 17 for all three of us. Is there a big difference outside of no chance at an upgrade?
The exit row isn't distinguished on AS as it is on AA as MCE. AS Elites & Oneworld Elites can choose them.
If you would all like to sit in PC together the best option is to split the PNR, 2 pax on one with the status holder and the other on their own PNR. You can then select PC for the 2 and have the upgrade fee waived and pay the upgrade for the other. This still allows the 2 to be eligible for F upgrades.
James
