award seats - online vs phone
#1
Original Poster
Join Date: Mar 2006
Location: Central Florida
Programs: no elite status, but i get around
Posts: 369
award seats - online vs phone
Someone suggested I call mileage plan for access to more flights. Is that true? In this self-serve world, would it really benefit me to speak to a human?
My tentative itinerary is MCO-SYD/BNE/MEL (any combo of these 3 will do), and for under 100K r/t. I've got almost no limitations to travel dates (summer 2016), but everything bookable online routes me through SEA with a layover there too. Ideally I fly nonstop MCO-LAX/SFO. Any thoughts on improving the routing?
My tentative itinerary is MCO-SYD/BNE/MEL (any combo of these 3 will do), and for under 100K r/t. I've got almost no limitations to travel dates (summer 2016), but everything bookable online routes me through SEA with a layover there too. Ideally I fly nonstop MCO-LAX/SFO. Any thoughts on improving the routing?
#2
Formerly known as stellertony
Join Date: Oct 2006
Location: MEX
Programs: UA Gold, DL Gold, NEXUS, APEC
Posts: 1,146
There's a couple of partners that don't show up on the Alaska website, but otherwise you're generally not going to get anything different by calling unless there's something allowable that you can't get the website to do.
You can't mix partners on a routing (it's Alaska + one partner per direction), which is why it's sending you through SEA because you can't for example fly AA to LAX and then Qantas to SYD or MEL. Your best bet for a one stop itinerary would probably be AA or DL MCO-LAX-SYD, though Alaska doesn't list AA on its Australia award chart so I'm not sure if it's bookable.
You might also look at buying a ticket to a city where you can fly on Korean, Cathay, or Qantas without having to connect through Seattle.
You can't mix partners on a routing (it's Alaska + one partner per direction), which is why it's sending you through SEA because you can't for example fly AA to LAX and then Qantas to SYD or MEL. Your best bet for a one stop itinerary would probably be AA or DL MCO-LAX-SYD, though Alaska doesn't list AA on its Australia award chart so I'm not sure if it's bookable.
You might also look at buying a ticket to a city where you can fly on Korean, Cathay, or Qantas without having to connect through Seattle.
#3
Join Date: Jun 2012
Location: SEA
Programs: AS 75K
Posts: 759
As for the routing, a given direction of an award booked on AS miles can only have one partner. If you want to get to Australia using AS miles, your options are Cathay Pacific, Delta, Fiji Airways, Korean Air, or Qantas. (Note that American might join that list at some point since they're going to start flying there, but they don't have anything listed at https://www.alaskaair.com/content/mi...australia.aspx yet).
So, given the options to get there, I'm 98% sure that the only one flying to Orlando is Delta. So, to get to an airport where one of them does fly you have to use Alaska to get to one of their gateway airports. Alaska only flies to San Diego and Seattle from there, so that's why the routing features those cities.
#4
Join Date: Mar 2015
Programs: Alaska. AA, Kris, QFF, Lifemiles, BA+
Posts: 50
Strong suggestion: increase your miles slightly, buying miles if necessary, and you can fly business with some excellent cabins. If you redeem for coach you will be paying much more than buying a ticket. With long trips, the better cabins are worth it, using miles.
#5
Join Date: Jul 2013
Location: SJC
Programs: AS: MVPG, Hyatt: P, SPG: G, Marriott: G, IHG: P
Posts: 305
#6
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,723
If you're flying Qantas, the best you can generally hope for is premium economy....Cathay is doable, especially if you book coach and wait for J or F to open up at the last minute which hasn't been happening quite as predictably during this past month, but supposedly October was just an unusually busy travel month to/from HKG.
#7
Join Date: Nov 2009
Location: 6km East of EPAYE
Programs: UA Silver, AA Platinum, AS & DL GM Marriott TE, Hilton Gold
Posts: 9,582
That can only happen if you connect to AA metal to OZ, which will be really hard to find. If you want to connect to QF you need to take AS Metal MCO-SEA-LAX/DFW/SFO OR MCO-SAN//LAX and get your self from SAN-LAX (cheap o/w rental car).
#9
Join Date: Sep 2014
Location: ANC
Programs: Alaska 100k
Posts: 1,012
I do not believe Emirates is an option as there isn't an award chart for EK to Australia.
http://www.alaskaair.com/content/mil...australia.aspx
http://www.alaskaair.com/content/mil...australia.aspx
#11
Join Date: Feb 2015
Posts: 3
In my experience calling in is usually well worth the call center fee. I almost always get a much better routing working with an agent. The website routings for international flighs frequently have funky routings with long layovers necessitating hotel layovers.
I'd seriously consider using Cathay Pacific. The service is a cut above and a layover in Hong Kong is worth the longer flight times.
I'd seriously consider using Cathay Pacific. The service is a cut above and a layover in Hong Kong is worth the longer flight times.